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Bug Cannot transfer project to another organization

Discussion in 'Unity Gaming Services General Discussion' started by MetaDOS, Mar 3, 2023.

  1. MetaDOS

    MetaDOS

    Joined:
    Nov 10, 2013
    Posts:
    157
    Hi,
    I'm the owner of both organizations but when I tried to transfer a project it said:

    The target organization does not have access to all required products. Please ensure these products are available to the target organization (Unity Gaming Services).
     
    MetaDOS, Mar 3, 2023
    #1

  2. joonarahko

    joonarahko

    Unity Technologies

    Joined:
    Jul 9, 2018
    Posts:
    71
    Hey @MetaDOS and thanks for reaching out. If your existing organization has a UGS subscription and you are transferring your project to a new organization without the UGS subscription, you will get this warning to avoid any potential issues. We are aware that this limitation can be prohibitive as the project in question might not necessarily leverage UGS. Can you elaborate a bit more on your specific scenario?
     
    joonarahko, Mar 3, 2023
    #2

  3. MetaDOS

    MetaDOS

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    Nov 10, 2013
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    I created that project on my personal organization, now I'd like to move it to my correct work organization. This project is under development btw.
     
    MetaDOS, Mar 3, 2023
    #3

  4. joonarahko

    joonarahko

    Unity Technologies

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    Gotcha. Does the work organization have an active UGS subscription in place?
     
    joonarahko, Mar 6, 2023
    #4

  5. MetaDOS

    MetaDOS

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    Nov 10, 2013
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    Yes it is. I removed and was able to transfer. Quite annoying
     
    MetaDOS, Mar 6, 2023
    #5

  6. joonarahko

    joonarahko

    Unity Technologies

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    I agree. I cannot confirm exactly when, but we are planning to get this resolved. Glad that you were able to transfer. Have a great rest of your week!
     
    joonarahko, Mar 8, 2023
    #6

  7. gaming300mind

    gaming300mind

    Joined:
    Mar 24, 2022
    Posts:
    1
    Hi, I have the Issue where I have to Transfer the project from one organization to another, The Game is live and uses the UGS (Authentication) but the organization which I have to transfer the project does not have any project. If I click on Transfer Project it gives me this error "The target organization does not have access to all required products. Please ensure these products are available to the target organization (Unity Gaming Services).", so is there any way to enable the UGS in that organization?

    I can't disable the UGS in live game so is there any other solution?

    Thanks
     
    gaming300mind, May 10, 2023
    #7

  8. joonarahko

    joonarahko

    Unity Technologies

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    Jul 9, 2018
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    Hey @gaming300mind you would need to have an active subscription in the new organization that you are moving the project to. Let me know if you have further questions.
     
    joonarahko, May 15, 2023
    #8

  9. devanglimbad

    devanglimbad

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    Oct 10, 2018
    Posts:
    5
    Hi @joonarahko I got the same issue. Can you please redirect me to where can I check for an active subscription in the target organization? and if there is none, how can I get one?
     
    devanglimbad, May 31, 2023
    #9

  10. joonarahko

    joonarahko

    Unity Technologies

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    Jul 9, 2018
    Posts:
    71
    joonarahko, Jun 9, 2023
    #10