Search Unity

  1. Welcome to the Unity Forums! Please take the time to read our Code of Conduct to familiarize yourself with the forum rules and how to post constructively.
  2. We have updated the language to the Editor Terms based on feedback from our employees and community. Learn more.
    Dismiss Notice
  3. Join us on November 16th, 2023, between 1 pm and 9 pm CET for Ask the Experts Online on Discord and on Unity Discussions.
    Dismiss Notice
New Forum User Notice Update to the Unity Editor Software Terms Unite 2023 - Ask the Experts Online

Cannot setup project after go live of Version 1

Discussion in 'Unity Build Automation' started by johnsteinberg, Jun 23, 2015.

  1. johnsteinberg

    johnsteinberg

    Joined:
    Jan 12, 2015
    Posts:
    26
    Hi,

    Since today (as of this morning) we cannot setup a cloud build definition for our project. Our previous builds have disappeared so we tried to setup a new build. When it comes to the analysis of repo step we just get and error that says that the repo cannot be accessed. We added the SSH key to our repo and have not changed anything else on the repo.

    We have a cloud pro subscription.

    Anyone seen this problem and maybe know how to get past it please?

    Thanks,
    John Steinberg
     
    johnsteinberg, Jun 23, 2015
    #1

  2. David-Berger

    David-Berger

    Unity Technologies

    Joined:
    Jul 16, 2014
    Posts:
    740
    Does it work now? Do you still have the project where the builds have been disappeared?
     
    David-Berger, Jun 30, 2015
    #2

  3. johnsteinberg

    johnsteinberg

    Joined:
    Jan 12, 2015
    Posts:
    26
    Hi David,

    Unfortunately it is still not working. I ended up setting up a new UDN account to setup everything from scratch but I am still waiting for the sales department to move my PRO key to the new account before I can setup anything.

    Kind Regards,
    John
     
    johnsteinberg, Jun 30, 2015
    #3

  4. David-Berger

    David-Berger

    Unity Technologies

    Joined:
    Jul 16, 2014
    Posts:
    740
    Hey John,

    that should not be necessary, we had a data migration last week which could have caused the problem, if so it's important to us to fix that asap as you might not be the only one who is affected. We should be able to get that fixed for your project without you making a new account! Do you mean Unity Support by Sales Department? Could you please let me know the affected project id so we can have a look?

    Edit: The problem was solved by the team, for fellow readers who have a similar issues, please contact support@unity3d.com first so we can sort the problem out for you before registering a new account so we can avoid confusion. :cool:
     
    Last edited: Jul 27, 2015
    David-Berger, Jun 30, 2015
    #4