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Resolved Cannot retrieve license information from the Plastic SCM server.

Discussion in 'Unity Version Control' started by lcompton, Dec 6, 2021.

  1. lcompton

    lcompton

    Joined:
    Mar 31, 2018
    Posts:
    79
    I've been setting up various projects in Plastic SCM today (some new and others transferred from Collaborate). Things went smoothly, but I just noticed that I'm getting a repeating error from the Plastic SCM client stating "Cannot retrieve license information from the Plastic SCM server." The message counts down for 60 seconds and then repeats. My cloud projects are all listed and appear to be up to date, so I'm not certain what the client is trying (and failing) to do.

    I'm working "centralized", so I don't have a local server. Is it possible that the client is trying to get to a nonexistent local server? I've looked around in the client and the only thing I found that sounded relevant is "Preferences->Connection Profiles", but it's empty.

    Any suggestions are welcome.

    Plastic SCM 10.0.16.6307 (updated today - 12/6/2021)
     
    lcompton, Dec 6, 2021
    #1

  2. lcompton

    lcompton

    Joined:
    Mar 31, 2018
    Posts:
    79
    I figured it out. I had an extra server entry listed in "Preferences->User Profile". The only way I could find to get rid of it was to run "plastic --configure" from the command line and reauthenticate. That removed the extra entry.
     
    lcompton, Dec 7, 2021
    #2

  3. lcompton

    lcompton

    Joined:
    Mar 31, 2018
    Posts:
    79
    Well, it came back. Running "plastic --configure" did temporarily solve the problem, but it returned about an hour later.
     
    lcompton, Dec 7, 2021
    #3

  4. ollieblanks

    ollieblanks

    Unity Technologies

    Joined:
    Aug 21, 2017
    Posts:
    429
    Every Plastic SCM client installation comes with its own server installation. This is so you always have the choice to work distributed or even work centralised with repositories stored locally.

    I suspect that your local Plastic SCM Server service is not running. You can check this via the Services.msc window. To access this window, type "Services" or "Services.msc" into the Start Menu's search field, then press "Enter" or select it from the following list of results. Once you have the window open, please search for Plastic SCM Server service and confirm that it is started.

    If you are still experiencing issues, please log a support ticket with us, and we will be more than happy to help.
     
    ollieblanks, Dec 7, 2021
    #4

  5. lcompton

    lcompton

    Joined:
    Mar 31, 2018
    Posts:
    79
    I just checked. My local server is running. I'll log a support ticket.
     
    lcompton, Dec 7, 2021
    #5

  6. Scandalon_NoReallyItsMe

    Scandalon_NoReallyItsMe

    Joined:
    Jul 31, 2014
    Posts:
    1
    @lcompton - did you get this resolved? (I have the same issue)
     
    Scandalon_NoReallyItsMe, Dec 20, 2021
    #6

  7. lcompton

    lcompton

    Joined:
    Mar 31, 2018
    Posts:
    79
    No, not yet. I logged a ticket with Plastic SCM and it's being investigated.
     
    lcompton, Dec 27, 2021
    #7

  8. Brogan89

    Brogan89

    Joined:
    Jul 10, 2014
    Posts:
    243
    I had this same issue. I had a call with a Plastic SCM rep and it turned out to be the file located in 
    C:\Users\%USER%\AppData\Local\plastic4\client.conf
    was set wrong (to enterprise version) to set it cloud version you need to change 
    WorkspaceServer
    property to 
    local

    eg 
    <WorkspaceServer>local</WorkspaceServer>


    Hope that helps.
     
    Brogan89, Jan 13, 2022
    #8
    vonSchlank, wagomu and lcompton like this.

  9. lcompton

    lcompton

    Joined:
    Mar 31, 2018
    Posts:
    79
    That fixed it! Thanks so much!
     
    lcompton, Jan 17, 2022
    #9
    TIMEUIPOU and Brogan89 like this.

  10. SDTF

    SDTF

    Joined:
    Sep 3, 2020
    Posts:
    9
    Where do I go to change this? And what file are you talking about?
     
    SDTF, May 21, 2022
    #10
    petrie_unity likes this.

  11. jesusluvsyooh

    jesusluvsyooh

    Joined:
    Jan 10, 2012
    Posts:
    377
    Removing the wording from inside here, fixed it for me:
    <WorkspaceServer> deleted this text, then closed and reopened </WorkspaceServer>
     
    jesusluvsyooh, Sep 19, 2022
    #11
    Brogan89 likes this.