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Cannot open asset store via tab anymore

Discussion in '2019.2 Beta' started by Slowin, Feb 14, 2019.

  1. Slowin

    Slowin

    Joined:
    Mar 6, 2015
    Posts:
    62
    Hello,

    if I click on the asset store tab, Unity opens the hub again and nothing happens. The window is just grey and the asset store page does not show up.

    It is strange that the Unity hub is loaded again.

    Does anyone know what I could do here?

    Thanks
     
    KaiShaine likes this.
  2. LeonhardP

    LeonhardP

    Unity Technologies

    Joined:
    Jul 4, 2016
    Posts:
    3,022
    Could you please capture a short video of what is going on and post it here? A bug report would also be much appreciated.
     
  3. Grimreaper358

    Grimreaper358

    Joined:
    Apr 8, 2013
    Posts:
    789
    This happens to me as well. Heres a video of what happens when you try to open the asset store. (Unity 2019.2 a4)
     
    KaiShaine, LeonhardP and Total3D like this.
  4. Peter77

    Peter77

    QA Jesus

    Joined:
    Jun 12, 2013
    Posts:
    6,314
    Maybe you're not signed in with your Unity account?

    I had a similar behavior in 2018.3 (no HUB installed), where I wanted to open the asset store, but since I wasn't logged in, Unity displayed the "Project Launcher Dialog" to allow me to sign in and then continue to use the store.

    In Unity, if you click the "Account" popup in the upper-right area of the editor, make sure you're actually signed in. Maybe it's related.
     
  5. joasus12345

    joasus12345

    Joined:
    Dec 26, 2018
    Posts:
    14
    Nope. It's not that. I'm signing in and still face the issue. I notices it when I tried to Publish (Collab). Unity Services produces the same error. Same behaviour. Need help ASAP.
    First time using beta programs from Unity. What should be done?
     
  6. joasus12345

    joasus12345

    Joined:
    Dec 26, 2018
    Posts:
    14
    Add "Unity Services" to the title along with "Asset Store"
     
  7. Peter77

    Peter77

    QA Jesus

    Joined:
    Jun 12, 2013
    Posts:
    6,314
    I suggest to follow what Leonhard wrote earlier:
    https://forum.unity.com/threads/cannot-open-asset-store-via-tab-anymore.629380/#post-4220437

    Submit a bug-report as described in this document:
    https://unity3d.com/unity/beta/guide-to-beta-testing#tab-3

    After you submitted the bug-report, you receive a confirmation email with a bug-report Case number. Post this Case number (the number only, not the link) in this forum thread for Unity staff to pick up, in case they see it.
     
  8. windwolfx_23

    windwolfx_23

    Joined:
    Jan 15, 2015
    Posts:
    11
    I'm having exact the same problem (Unity 2019.2.0a4),and I filed bug report also, I suspect it's connection error but I can log into asset store through web page, please someone help~~
     
  9. LeonhardP

    LeonhardP

    Unity Technologies

    Joined:
    Jul 4, 2016
    Posts:
    3,022
    Peter77 likes this.
  10. KaiShaine

    KaiShaine

    Joined:
    Dec 31, 2019
    Posts:
    3
    I got same problem. I am using Unity Free . 2019.2.17f1 Screenshot (53).png
     
    ilhammorsalin, sanjido and Reshad like this.
  11. Logan-Jones

    Logan-Jones

    Joined:
    Jan 8, 2019
    Posts:
    3
    I have a similar problem. I merely displays "Connecting to asset store" in white type over a blank grey screen.