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Cannot lauch "The Hub as encountered a critical error and must close"

Discussion in 'Unity Hub' started by holorev, May 8, 2019.

  1. holorev

    holorev

    Joined:
    May 5, 2019
    Posts:
    7
    I've attempted reinstalling and restarting my PC, hasn't worked.

    {"moduleName":"Front-End","level":"warn","message":"[ 'Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\nError: Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\n at callFunction (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:257:11)\\n at EventEmitter.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:357:5)\\n at emitMany (events.js:146:13)\\n at EventEmitter.emit (events.js:223:7)\\n at WebContents.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\api\\\\web-contents.js:275:13)\\n at emitTwo (events.js:125:13)\\n at WebContents.emit (events.js:213:7) (caused by \"undefined\")' ]","timestamp":"2019-05-08T22:19:10.027Z"}
    {"moduleName":"Front-End","level":"warn","message":"[ 'Error: Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\nError: Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\n at callFunction (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:257:11)\\n at EventEmitter.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:357:5)\\n at emitMany (events.js:146:13)\\n at EventEmitter.emit (events.js:223:7)\\n at WebContents.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\api\\\\web-contents.js:275:13)\\n at emitTwo (events.js:125:13)\\n at WebContents.emit (events.js:213:7) (caused by \"undefined\")\\n at Object.exception (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\renderer\\\\api\\\\remote.js:209:30)\\n at metaToValue (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\renderer\\\\api\\\\remote.js:213:28)\\n at Object.remoteMemberFunction (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\renderer\\\\api\\\\remote.js:113:16)\\n at b (file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:41:3335)\\n at file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:14:6362\\n at n.$eval (file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:14:12368)\\n at n.$digest (file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:14:10799)\\n at n.$apply (file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:14:12635)\\n at file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:13:23786' ]","timestamp":"2019-05-08T22:19:10.028Z"}
    {"moduleName":"Front-End","level":"warn","message":"[ 'Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\nError: Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\n at callFunction (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:257:11)\\n at EventEmitter.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:357:5)\\n at emitMany (events.js:146:13)\\n at EventEmitter.emit (events.js:223:7)\\n at WebContents.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\api\\\\web-contents.js:275:13)\\n at emitTwo (events.js:125:13)\\n at WebContents.emit (events.js:213:7) (caused by \"undefined\")' ]","timestamp":"2019-05-08T22:19:10.059Z"}
    {"moduleName":"Front-End","level":"warn","message":"[ 'Error: Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\nError: Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\n at callFunction (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:257:11)\\n at EventEmitter.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:357:5)\\n at emitMany (events.js:146:13)\\n at EventEmitter.emit (events.js:223:7)\\n at WebContents.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\api\\\\web-contents.js:275:13)\\n at emitTwo (events.js:125:13)\\n at WebContents.emit (events.js:213:7) (caused by \"undefined\")\\n at Object.exception (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\renderer\\\\api\\\\remote.js:209:30)\\n at metaToValue (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\renderer\\\\api\\\\remote.js:213:28)\\n at Object.remoteMemberFunction (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\renderer\\\\api\\\\remote.js:113:16)\\n at b (file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:41:3335)\\n at file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:14:6362\\n at n.$eval (file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:14:12368)\\n at n.$digest (file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:14:10799)\\n at n.$apply (file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:14:12635)\\n at file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:13:23786' ]","timestamp":"2019-05-08T22:19:10.059Z"}
    {"moduleName":"Front-End","level":"warn","message":"[ 'Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\nError: Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\n at callFunction (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:257:11)\\n at EventEmitter.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:357:5)\\n at emitMany (events.js:146:13)\\n at EventEmitter.emit (events.js:223:7)\\n at WebContents.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\api\\\\web-contents.js:275:13)\\n at emitTwo (events.js:125:13)\\n at WebContents.emit (events.js:213:7) (caused by \"undefined\")' ]","timestamp":"2019-05-08T22:19:10.079Z"}
    {"moduleName":"Front-End","level":"warn","message":"[ 'Error: Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\nError: Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\n at callFunction (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:257:11)\\n at EventEmitter.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:357:5)\\n at emitMany (events.js:146:13)\\n at EventEmitter.emit (events.js:223:7)\\n at WebContents.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\api\\\\web-contents.js:275:13)\\n at emitTwo (events.js:125:13)\\n at WebContents.emit (events.js:213:7) (caused by \"undefined\")\\n at Object.exception (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\renderer\\\\api\\\\remote.js:209:30)\\n at metaToValue (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\renderer\\\\api\\\\remote.js:213:28)\\n at Object.remoteMemberFunction (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\renderer\\\\api\\\\remote.js:113:16)\\n at b (file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:41:3335)\\n at file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:14:6362\\n at n.$eval (file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:14:12368)\\n at n.$digest (file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:14:10799)\\n at n.$apply (file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:14:12635)\\n at file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:13:23786' ]","timestamp":"2019-05-08T22:19:10.079Z"}
    {"moduleName":"Front-End","level":"warn","message":"[ 'Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\nError: Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\n at callFunction (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:257:11)\\n at EventEmitter.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:357:5)\\n at emitMany (events.js:146:13)\\n at EventEmitter.emit (events.js:223:7)\\n at WebContents.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\api\\\\web-contents.js:275:13)\\n at emitTwo (events.js:125:13)\\n at WebContents.emit (events.js:213:7) (caused by \"undefined\")' ]","timestamp":"2019-05-08T22:19:10.108Z"}
    {"moduleName":"Front-End","level":"warn","message":"[ 'Error: Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\nError: Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\n at callFunction (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:257:11)\\n at EventEmitter.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:357:5)\\n at emitMany (events.js:146:13)\\n at EventEmitter.emit (events.js:223:7)\\n at WebContents.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\api\\\\web-contents.js:275:13)\\n at emitTwo (events.js:125:13)\\n at WebContents.emit (events.js:213:7) (caused by \"undefined\")\\n at Object.exception (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\renderer\\\\api\\\\remote.js:209:30)\\n at metaToValue (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\renderer\\\\api\\\\remote.js:213:28)\\n at Object.remoteMemberFunction (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\renderer\\\\api\\\\remote.js:113:16)\\n at b (file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:41:3335)\\n at file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:14:6362\\n at n.$eval (file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:14:12368)\\n at n.$digest (file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:14:10799)\\n at n.$apply (file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:14:12635)\\n at file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:13:23786' ]","timestamp":"2019-05-08T22:19:10.109Z"}
    {"moduleName":"Front-End","level":"warn","message":"[ 'Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\nError: Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\n at callFunction (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:257:11)\\n at EventEmitter.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:357:5)\\n at emitMany (events.js:146:13)\\n at EventEmitter.emit (events.js:223:7)\\n at WebContents.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\api\\\\web-contents.js:275:13)\\n at emitTwo (events.js:125:13)\\n at WebContents.emit (events.js:213:7) (caused by \"undefined\")' ]","timestamp":"2019-05-08T22:19:10.129Z"}
    {"moduleName":"Front-End","level":"warn","message":"[ 'Error: Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\nError: Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\n at callFunction (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:257:11)\\n at EventEmitter.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:357:5)\\n at emitMany (events.js:146:13)\\n at EventEmitter.emit (events.js:223:7)\\n at WebContents.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\api\\\\web-contents.js:275:13)\\n at emitTwo (events.js:125:13)\\n at WebContents.emit (events.js:213:7) (caused by \"undefined\")\\n at Object.exception (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\renderer\\\\api\\\\remote.js:209:30)\\n at metaToValue (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\renderer\\\\api\\\\remote.js:213:28)\\n at Object.remoteMemberFunction (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\renderer\\\\api\\\\remote.js:113:16)\\n at b (file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:41:3335)\\n at file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:14:6362\\n at n.$eval (file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:14:12368)\\n at n.$digest (file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:14:10799)\\n at n.$apply (file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:14:12635)\\n at file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:13:23786' ]","timestamp":"2019-05-08T22:19:10.129Z"}
    {"moduleName":"Front-End","level":"warn","message":"[ 'Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\nError: Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\n at callFunction (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:257:11)\\n at EventEmitter.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:357:5)\\n at emitMany (events.js:146:13)\\n at EventEmitter.emit (events.js:223:7)\\n at WebContents.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\api\\\\web-contents.js:275:13)\\n at emitTwo (events.js:125:13)\\n at WebContents.emit (events.js:213:7) (caused by \"undefined\")' ]","timestamp":"2019-05-08T22:19:10.160Z"}
    {"moduleName":"Front-End","level":"warn","message":"[ 'Error: Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\nError: Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\n at callFunction (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:257:11)\\n at EventEmitter.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:357:5)\\n at emitMany (events.js:146:13)\\n at EventEmitter.emit (events.js:223:7)\\n at WebContents.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\api\\\\web-contents.js:275:13)\\n at emitTwo (events.js:125:13)\\n at WebContents.emit (events.js:213:7) (caused by \"undefined\")\\n at Object.exception (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\renderer\\\\api\\\\remote.js:209:30)\\n at metaToValue (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\renderer\\\\api\\\\remote.js:213:28)\\n at Object.remoteMemberFunction (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\renderer\\\\api\\\\remote.js:113:16)\\n at b (file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:41:3335)\\n at file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:14:6362\\n at n.$eval (file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:14:12368)\\n at n.$digest (file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:14:10799)\\n at n.$apply (file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:14:12635)\\n at file:///C:/Program%20Files/Unity%20Hub/resources/app.asar/node_modules/unity-editor-home/dist/assets/unity-editor-home.js:13:23786' ]","timestamp":"2019-05-08T22:19:10.160Z"}
    {"moduleName":"Front-End","level":"warn","message":"[ 'Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\nError: Could not call remote function \\'getLicenseInfo\\'. Check that the function signature is correct. Underlying error: Cannot read property \\'length\\' of undefined\\n at callFunction (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:257:11)\\n at EventEmitter.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\rpc-server.js:357:5)\\n at emitMany (events.js:146:13)\\n at EventEmitter.emit (events.js:223:7)\\n at WebContents.<anonymous> (C:\\\\Program Files\\\\Unity Hub\\\\resources\\\\electron.asar\\\\browser\\\\api\\\\web-contents.js:275:13)\\n at emitTwo (events.js:125:13)\\n at WebContents.emit (events.js:213:7) (caused by \"undefined\")' ]","timestamp":"2019-05-08T22:19:10.178Z"}

    only uploaded the first bit of the log, as it's too big to upload as a file or post as a thread
     

    Attached Files:

    relmatheus likes this.
  2. holorev

    holorev

    Joined:
    May 5, 2019
    Posts:
    7
    Another screenshot of the launcher after the error
     

    Attached Files:

  3. Deleted User

    Deleted User

    Guest

    What version of the Hub are you talking about and where you off line when you started it?
     
  4. holorev

    holorev

    Joined:
    May 5, 2019
    Posts:
    7
    I think I am using the latest version of the hub? I didn't know there were other versions available, I might try to use an older one. My internet is working when I try launching it, haven't had any issues with any other internet service
     
  5. holorev

    holorev

    Joined:
    May 5, 2019
    Posts:
    7
    I can't find older versions of the Hub if that is even anywhere to download
     
  6. Deleted User

    Deleted User

    Guest

    There is the beta version.

    In the meantime, try the following:
    • quit the Hub from the system tray,
    • delete the Unity Hub and UnityHub folder you'll find in "C:\Users\Username\AppData\Roaming",
    • restart the Hub and see what happens.
     
  7. holorev

    holorev

    Joined:
    May 5, 2019
    Posts:
    7
    That fixed it, thank you so much you are a life saver! A simple fix to a big issue I had!
     
  8. Deleted User

    Deleted User

    Guest

    I'm glad it helped. Share the message, if you see someone else having this problem. ;)
     
    christopherleenaylor likes this.
  9. Cilestiel

    Cilestiel

    Joined:
    Mar 29, 2017
    Posts:
    1
    Over a year later and this still helped, thank you.
     
    Deleted User likes this.
  10. Hertenclif

    Hertenclif

    Joined:
    Feb 20, 2018
    Posts:
    2
    Thank you so much! It works like a charm!
     
    Deleted User likes this.
  11. vzheng

    vzheng

    Joined:
    Dec 4, 2012
    Posts:
    45
    but my system is mac os. anybody help!
     
    FrostyFox2004 likes this.
  12. gzhao01

    gzhao01

    Joined:
    Jul 18, 2020
    Posts:
    1
    a truly lifs saver!
     
  13. shiki_2022

    shiki_2022

    Joined:
    Aug 21, 2020
    Posts:
    11
    it worked again!
     
  14. sathirahemkula23

    sathirahemkula23

    Joined:
    Aug 9, 2021
    Posts:
    1
    Thank
     
    Deleted User likes this.
  15. cabonga

    cabonga

    Joined:
    Oct 12, 2021
    Posts:
    1
    Thanks a lot. This helped also with the new 3.0.0-beta5 version.
     
    Deleted User likes this.
  16. ElementMo

    ElementMo

    Joined:
    Jul 12, 2018
    Posts:
    4
    Still crash after deleting the folders.
    And even can not quit app from the system tray, must restart the computer...
    version is 3.0.0-beta5
     
    fevzi233 and AndreiCelTare like this.
  17. clang2

    clang2

    Joined:
    Jan 27, 2018
    Posts:
    9
    For Mac OS Look in ~yourusername/Library/Application Support and delete/rename the 'UnityHub' folder there.
     
  18. christianYS

    christianYS

    Joined:
    Jan 17, 2017
    Posts:
    1
    Today, Unity Hub auto-updated to v3 and I'm experiencing the same issue described above.
    I'm on MacOS 12.1, and deleting the UnityHub folder as suggested above doesn't work.

    I attach the complete log file, including the upgrade logs. One notable error is
    I tried to downgrade with an older Hub installer, but every time it keeps auto-updating. Suggestions, opinions?
     

    Attached Files:

  19. Packedbox

    Packedbox

    Joined:
    Jun 20, 2013
    Posts:
    20

    New

    On MacOS Monterey:

    I was connected to a VPN to access my client source control:

    Hub was not working only blank screen.
    Cleaned everything in Library/Application Support/Unity and Hub, Desintall hub and reinstall
    Still blank screen .

    errors in hub info-log.json :
    getaddrinfo ENOTFOUND core.cloud.unity3d.com
    getaddrinfo ENOTFOUND api.unity.com

    Disconnected from VPN ( TunnelBlick ) and bang eveything works fine.
     
  20. AyadiPy

    AyadiPy

    Joined:
    Feb 25, 2021
    Posts:
    1
    Still Working Thanks
     
    Deleted User likes this.
  21. Miguel_1998

    Miguel_1998

    Joined:
    Dec 23, 2021
    Posts:
    2
    My Hunity hub sometimes gives a critical error when trying to open and other times opens but it is all black
    Critical errror unity hub.png
    Any Help?
     
    make2punk likes this.
  22. dimoncool23

    dimoncool23

    Joined:
    Nov 16, 2018
    Posts:
    1
    Also does not work, reinstallation does not help, cleaning the registry too. And all the folders that are linked in Unity also deleted and still does not work. And as suggested above, delete it from the Roaming folder, to no avail. Please reply if you can solve the problem.
     
    NekoIndie and make2punk like this.
  23. zakolebali

    zakolebali

    Joined:
    Dec 17, 2021
    Posts:
    4
    Having a same issue. Each time when run Unity hub, I get critical error screen. Regardless of my choice 3 Unity Hub process are still running and I should kill them manually.
    Any ideas?
     
    Ayaan_Sharma likes this.
  24. zakolebali

    zakolebali

    Joined:
    Dec 17, 2021
    Posts:
    4
  25. zakolebali

    zakolebali

    Joined:
    Dec 17, 2021
    Posts:
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    Fast way to solve it: Uninstall, Download new, install...
     
  26. LordDragonAlThor

    LordDragonAlThor

    Joined:
    Jan 3, 2022
    Posts:
    1
    Deleting folders did not work for me. I was on the beta version of the unity hub. Uninstalling the beta hub and installing the regular one has solved my problem.
     
  27. ExodusOTH

    ExodusOTH

    Joined:
    Nov 30, 2017
    Posts:
    45
    I wanted to share my experience in case any Unity developers stumble across this thread. The core issue appears to be that this generic "critical error" spans a wide array of bugs that cause it.

    Myself and a few others in this thread, our issue was related to varying network errors (in previous versions of UnityHub) were handled gracefully. Another user had issues connecting to Unity servers due to a VPN. For myself (from looking at the logs in Users/Me/AppData/Roaming/UnityHub/logs) the issue was because I had previously opened a project that existed on a Network drive.

    The fix for me was to BOTH connect to the proper network (so the Network Drive that was mounted to Z: on my machine was accessible), and then delete the UnityHub folder in AppData/Roaming. Doing either of these two without the other didn't fix my issue.


    Two key notes
    • Older versions of UnityHub handled this "I can't find the project" gracefully, and didn't present any errors until you tried to open that project on an inaccessible drive
    • I've been using the UnityHub v3 beta since it was first made public, and never experienced this issue until now. I now experience the issue on both 3.0.1 as well as the latest beta version.
     
    DankaDanka and PutyOne like this.
  28. Yozora0ryu

    Yozora0ryu

    Joined:
    Nov 25, 2020
    Posts:
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    Hi, I understood the 2nd part where I to delete the AppData/Roaming folder but I didnt understand what you meant by the 1st part where I need to connect to the proper network.
     
  29. ExodusOTH

    ExodusOTH

    Joined:
    Nov 30, 2017
    Posts:
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    @Yozora0ryu In the case of my issue, Unity Hub was trying to load info about a project that I had opened in the past, however that project existed on a network drive (not my local machine), so if I tried launching Unity Hub when I wasn't connected to the network with that network drive, Unity Hub would error out looking for a project that it couldn't find. The "proper network" just means whatever network has access to any projects you might have opened that weren't stored locally on your machine.
     
  30. ColtNYC

    ColtNYC

    Joined:
    Jun 6, 2020
    Posts:
    2
    wow cant run unity on windows 10
    no solutions work here. uninstall, re-install, app data ect.
    no older versions of hub available
     
  31. ColtNYC

    ColtNYC

    Joined:
    Jun 6, 2020
    Posts:
    2
    found my solution. i had ejected and re connected external drive that unity projects were on. It was given a different drive letter upon re connecting. Just had to go into disk management and sort it out
     
  32. PutyOne

    PutyOne

    Joined:
    Jan 28, 2017
    Posts:
    1
    O man, thanks a lot, I had the same problem with this "Critical Error", but after I read your hint and open logs file, I saw that Unity try to find my project in locked disk (bitlocker), After unlocking the disc with password, all works corectly.
    Thanks
     
    Last edited: May 9, 2022
  33. maidjerry

    maidjerry

    Joined:
    Nov 12, 2017
    Posts:
    2
    Had this error too. Installed Unity Hub on an untouched win7x64. So I checked the Windows Event Viewer: Windows Logs > Application

    Error 2022-05-22 12:38:16 .NET Runtime 1023 None

    Description: A .NET application failed.
    Application: Unity.Licensing.Client.exe
    Path: C:\Program Files\Unity Hub\UnityLicensingClient_V1\Unity.Licensing.Client.exe
    Message: Failed to load the dll from [C:\Program Files\Unity Hub\UnityLicensingClient_V1\hostfxr.dll], HRESULT: 0x80070057
    The library hostfxr.dll was found, but loading it from C:\Program Files\Unity Hub\UnityLicensingClient_V1\hostfxr.dll failed
    - Installing .NET prerequisites might help resolve this problem.
    https://go.microsoft.com/fwlink/?linkid=798306

    And after installing KB3063858 and Microsoft Visual C++ 2019 Redistributable everything went fine.

    Since the executables are digitaly signed checking Automatic Root Certificates Update is enabled and certificate store is up to date is probably a good idea too:
    http://woshub.com/updating-trusted-root-certificates-in-windows-10/
     
  34. mark-007

    mark-007

    Joined:
    Mar 4, 2015
    Posts:
    27
    I too was getting this error and was completely unable to open Unity Hub and therefore unable to use Unity.

    The problem for me was indeed caused by Unity being unable to "see" a project on a network drive that had previously been opened. To find out which project it's unable to see open the log file...

    c:\users\YOURUSERNAME\AppData\UnityHub\logs\info-log.json

    and look for lines like...

    {"timestamp":"2022-06-05T19:25:32.943Z","level":"error","moduleName":"App","message":"[\n \"Failed to start Unity Hub, reason: Error: UNKNOWN: unknown error, open '\\\\\\\\192.168.118.88\\\\h$\\\\ProjectName\\\\Game\\\\Project\\\\Project\\\\hubInfo.json'\"\n]"}

    ...Which was telling me that Unity was unable to access a project on the network at \\192.168.118.88\h$

    Navigating to that folder in Windows Explorer was enough in my case to ensure that Unity could see that project it was looking for.

    Come on Unity... this is quite a simple one to resolve. Not being able to see a network share should not cause the entire hub app to fail with a "critical" exception.
     
  35. taoziG

    taoziG

    Joined:
    Mar 2, 2021
    Posts:
    1
    I also had the same problem...0.0
     
  36. Deleted User

    Deleted User

    Guest

    Hi, I'm having the same critical error with unity trying to access a project in a local drive, but my problem is that I no longer have access the the project nor the drive, I had to change the drive and lost all the info that was there, what can I do?
     
  37. sisermann

    sisermann

    Joined:
    Jun 27, 2013
    Posts:
    25
    Ran into that problem when the hub wanted to access a project on an encrypted not yet unlocked drive.
     
  38. derikurniawan1

    derikurniawan1

    Joined:
    Nov 23, 2020
    Posts:
    1
    thanks sir, it's work
     
  39. Caden602

    Caden602

    Joined:
    Feb 27, 2016
    Posts:
    3
    THIS WAS THE FIX!!!! If you have any sort of VPN on your computer, follow these instructions! Delete the roaming file talked about earlier in the thread and connect to the VPN you believe is causing the issue.
     
  40. RisingSunStudios

    RisingSunStudios

    Joined:
    May 23, 2018
    Posts:
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    Not really a great fix, you'll lose a bunch of settings each time you delete the roaming files.
     
  41. Linkling64

    Linkling64

    Joined:
    Jun 20, 2019
    Posts:
    1
    Does anyone have any other solutions for Mac? I've tried pretty much everything here and Unity Hub still gives me a "Critical Error". It worked perfectly fine yesterday. I've tried deleting it and reinstalling it multiple times and deleting the folders in "Library/Application Support", but it hasn't helped.
     
    FrostyFox2004 likes this.
  42. hscn_qa

    hscn_qa

    Joined:
    Sep 25, 2020
    Posts:
    1

    Та же проблема, то же решение. Выяснить бы еще причину. Версию хаба я не обновлял перед ошибкой.
     
  43. Xx_KevKev_xX

    Xx_KevKev_xX

    Joined:
    Apr 9, 2022
    Posts:
    1
    OMG THANK YOU SO MUCH!

    This helps so much!
    Thanks!
     
  44. darkgamer7723

    darkgamer7723

    Joined:
    Jun 9, 2021
    Posts:
    1
    I still got no help doing anything? Please help im having the same error, I tried reinstalling the hub and deleting the folders from appdata/Roaming nothing helps. When im opening unityhub i can see the Unity.Licensing.Client in the taskmanager then it attempts to crash saying

    "The Hub as encountered a critical error and must close"
     
  45. unity_AHANAFRASHID

    unity_AHANAFRASHID

    Joined:
    Jan 16, 2021
    Posts:
    4
    WOW!!!
    Installing Beta on Linux solved my issue.
     
  46. The_One_You_Never_Knew_About

    The_One_You_Never_Knew_About

    Joined:
    Apr 21, 2023
    Posts:
    1
    and if a fatal error occurs when you create a new project, what should you do in this case? IMG_20230421_134441.jpg
     
  47. GabeUrban

    GabeUrban

    Joined:
    Feb 23, 2021
    Posts:
    1
    It's 2023, and this is STILL a functional fix. Thank you for the assist there!
     
  48. SeerSucker69

    SeerSucker69

    Joined:
    Mar 6, 2021
    Posts:
    68
    My hub got trashed because the computer restarted while Unity was running.
    This still works
     
  49. virgil81188

    virgil81188

    Joined:
    Feb 17, 2015
    Posts:
    2
    After trying the "delete UnityHub folder" method described above to no avail, what worked for me was deleting the "C:\ProgramData\Unity\Unity_lic.ulf" file.
     
  50. ANSHYOBOY

    ANSHYOBOY

    Joined:
    Dec 28, 2022
    Posts:
    1
    it worked thanks