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Cannot download entry

Discussion in 'Unity Collaborate' started by Elzean, Apr 5, 2016.

  1. Elzean

    Elzean

    Joined:
    Nov 25, 2011
    Posts:
    578
    Our project has been commit and i am now trying to update my version, but i always get the error "cannot download entry"

    upload_2016-4-5_21-22-46.png

    i tried many times today but whatever i do i always end up with this. I do see the files being downloaded in "Library\Collab\Download", so i'm not sure how i can fix it :/

    Any help would be appreciated!
     
  2. thierry_unity

    thierry_unity

    Unity Technologies

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    Jun 10, 2015
    Posts:
    183
    Hey!
    can you please send us your editor.log so we can inspect what is happening there? thanks!
     
    holliebuckets likes this.
  3. mr-phil

    mr-phil

    Unity Technologies

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    May 16, 2014
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  4. Elzean

    Elzean

    Joined:
    Nov 25, 2011
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    hi, thanks i actually sent it to the support i got by mail from Philippe (i sent a mail before i saw i had access to the forum)

    So from the log the support told me it was a timeout error because i'm currently in China and that they try to work on something to help with the issue.

    It seems like i can still get the updates from Collaborate by just keeping on trying the update until sometimes it works.

    In case here is the log if you want to have a look :)

    Thanks!
     

    Attached Files:

  5. lucvovan

    lucvovan

    Unity Technologies

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    Nov 22, 2014
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    I believe we have a fix for this. I will talk to Arisa to find a way to get it to you guys asap.
     
  6. MrLucid72

    MrLucid72

    Joined:
    Jan 12, 2016
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    I'm experiencing this now ~ Did you ever find a solution?

    EDIT: The log shows a 404 when attempting to retrieve a file from DownloadRequests.cpp and \Editor/Src/Collab/Jobs/CollabUpdateAsyncJob.cpp' at line 1000.
     
    Last edited: Jan 23, 2017
  7. Zwilnik

    Zwilnik

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    Jul 22, 2014
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    I've just had the same issue (possibly similar circumstances, working mobile with very low bandwidth connection). Kind of has us stuck as far as collaboration is concerned as I can't download any of my artist's updates.
     

    Attached Files:

  8. Zwilnik

    Zwilnik

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    Jul 22, 2014
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    I managed to fix it :)
    Basically (after backing up my copy) I deleted the Library/Colab folder and relaunched Unity. Relinked to the project and uploaded my build and everything was working again. My artist had to bolt his changes back in again but everything is back to normal now at least.
     
  9. RandyOrenstein

    RandyOrenstein

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    Nov 27, 2013
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    Attached Files:

  10. iamekihall

    iamekihall

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    Dec 8, 2016
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    Add me to the list, Experiancing this today and we are both sat in the same room, very frustrating, Don't really want to go back to the last revision as we both have done a lot since. Anyone found a fix?
     
  11. ryanc-unity

    ryanc-unity

    Unity Technologies

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    For those of you still experiencing this problem, give the above a try and let us know if it doesn't work for you. Deleting the Collab folder is essentially a hard reset and can help to alleviate issues where you're unable to download the latest revision. Just please be sure to make a copy of your project before doing this.
     
    Joy0023 likes this.
  12. auenkind

    auenkind

    Joined:
    Mar 3, 2011
    Posts:
    3
    I`m having the same issue "Cannot download entry" when trying to update. My Log shows a lot of 401 Errors:

    [401] 0,200309s [Collab 2017-0216 14:23:41 GMT] Error 'Cannot download entry' (27) returned in '/Users/builduser/buildslave/unity/build/Editor/Src/Collab/Requests/DownloadRequests.cpp' at line 78
    [Collab 2017-0216 14:23:41 GMT] DownloadEntryRequest failed, Reason: 401 Url: https://collab.cloud.unity3d.com/ap...cache/source/d1720a0e481d1b8077ee2a9dfb6e186f Result:
    UPID Received '6e5d5660-3ed6-4a7c-a0b9-e2a583c9eb22'.

    The Full Log is attached, could the be some sort of Autentification issue? Deleting the Library/Collab Folder did not help.
     

    Attached Files:

  13. NoxfallStudios

    NoxfallStudios

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    It didn't work for us =/
     
    Last edited: Feb 16, 2017
  14. dmyoussef

    dmyoussef

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    Feb 13, 2013
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    Deleting collab doesn't fix it.
     
  15. Kirmmela

    Kirmmela

    Joined:
    Dec 13, 2016
    Posts:
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    Same issue.

    Code (CSharp):
    1. [Collab 2017-0217 07:15:30 GMT] DownloadEntryRequest  failed, Reason: 401 Url: https://collab.cloud.unity3d.com/api/projects/dba481c5-8dde-494e-a66d-78e851691efc/cache/source/071a713613f3da65a4090128321c31df Result:
    2. [Collab 2017-0217 07:15:30 GMT] Error 'Cannot download entry' (27) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Requests/DownloadRequests.cpp' at line 78
     
  16. br0kenp0ly

    br0kenp0ly

    Joined:
    Jun 3, 2008
    Posts:
    481
    We`re getting the same error too. Collab has been pretty stable until now, but after updating to the latest version of Unity, this happened. Any ideas?
     
  17. JackmanGomel

    JackmanGomel

    Joined:
    Jun 3, 2015
    Posts:
    12
    I also have


    Code (CSharp):
    1. Collab 2017-0217 09:23:49 GMT] Error 'Cannot download entry' (27) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Requests/DownloadRequests.cpp' at line 78
    2. [Collab 2017-0217 09:23:49 GMT] DownloadEntryRequest  failed, Reason: 401 Url: https://collab.cloud.unity3d.com/api/projects/cef8a4fb-c6df-425b-a424-2700d8db4009/cache/source/73657e4e6eeb4c96e256378b2858d348 Result:
     
  18. Hemuuuli

    Hemuuuli

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    Dec 18, 2012
    Posts:
    19
    Getting the same error here as well with the same log entries.
     
  19. graemelaws

    graemelaws

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    Jan 18, 2017
    Posts:
    3
    Same problem here, collab server issue?
     
  20. Cott

    Cott

    Joined:
    Nov 2, 2015
    Posts:
    5
    Same problem here.
    Code (CSharp):
    1. [Collab 2017-0217 09:21:38 GMT] DownloadEntryRequest  failed, Reason: 401 Url: https://collab.cloud.unity3d.com/api/projects/f82aff52-b4e2-4680-af48-61d4c3681d4d/cache/source/40bc27ad946c98c99c5c970050f2ccaf Result:
    2. [Collab 2017-0217 09:21:38 GMT] Error 'Cannot download entry' (27) returned in 'C:\buildslave\unity\build\Editor/Src/Collab/Jobs/CollabUpdateAsyncJob.cpp' at line 1000
     
  21. SophiaC

    SophiaC

    Unity Technologies

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    Sep 6, 2016
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