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Cannot download editor from unity hub

Discussion in 'Unity Hub' started by eugene719, Feb 10, 2019.

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  1. eugene719

    eugene719

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    Every time I try to download unity from unity hub it comes up with an error message that says "error while executing the installer". I did not download any other components and just the editor. This has become more bothersome now that unity hub is the only way to download unity.
     
    swedengames12 likes this.
  2. MrMatthias

    MrMatthias

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    you can still download an installer. I noticed that the installation doesn't work when you block google analytics.
    Analytics should be opt-in in the first place, please fix that.
     
  3. eugene719

    eugene719

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    how do i opt in to google analytics?
     
  4. mathieub

    mathieub

    Unity Technologies

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    Hi @eugene719

    Thank you for reporting this issue and sorry for the inconvenience.
    Could you please report it as well using the Hub Bug reporter so we can address it in our triage.

    Cheers.
     
  5. MrMatthias

    MrMatthias

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    you can't it isn't optional. It only a problem when you block analytics with a firewall
     
  6. eugene719

    eugene719

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    The report button in unity hub does not work too
     
  7. mathieub

    mathieub

    Unity Technologies

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    Hi @eugene719 ,

    What error are you specifically facing when trying to submit through the Hub Bug Reporter?
    Thanks
     
  8. eugene719

    eugene719

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    Nothing happens when i click report a bug
     
  9. mathieub

    mathieub

    Unity Technologies

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    Hi @eugene719

    Could you please tell me which version of the Hub you're using and on which operating system? Thank you.
     
  10. eugene719

    eugene719

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    I am currently using unity hub 1.6.2 which should be the latest version and on windows 10.
     
  11. mathieub

    mathieub

    Unity Technologies

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  12. AbrahamDUnity

    AbrahamDUnity

    Unity Technologies

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    Hi,

    Would it be possible for you to try with the Hub v2 (currently in beta)? We are currently reaching the release candidate phase and would like to validate if this affects our latest version of the Hub.

    Thanks,
     
  13. eugene719

    eugene719

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    I have updated to hub 2.0.0 and the same bugs still occur
     
  14. AbrahamDUnity

    AbrahamDUnity

    Unity Technologies

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    Ok, well since you're unable to use the bug reporter could you send me your logs (via direct message) so we can investigate further? They can be found at the location below on Windows:

    <user-directory>\AppData\Roaming\UnityHub\logs

    Thanks,
     
  15. eugene719

    eugene719

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    The other log file was too large to upload so I had to upload it to google drive.
    https://drive.google.com/open?id=1teYlBVpkgbdYP7W_LEQcIO2CXoR4JEK-
     

    Attached Files:

  16. AbrahamDUnity

    AbrahamDUnity

    Unity Technologies

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    Please don't post your logs in publicly visible forum threads.
     
  17. Smiley-sx

    Smiley-sx

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    Hi, it seems I have a similar problem.
     
  18. Smiley-sx

    Smiley-sx

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    But it's a little different, basically:
    When I download, Unity does not appear and I cannot connect.
    I tried to uninstall and reinstall several times, but it didn't work.
    But my first real problem is that when the unit was installed before I had the problem, when I started downloading it, it turned off right after I connected and said I turned it off.
    and when I report a bug it tells me "Something went wrong"
     
    mirici06 likes this.
  19. mgidney

    mgidney

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    I cant get unity to install on OSX at all using HUB 2.
    It downloads but then nothing......
     
    QuestionsBrown likes this.
  20. viniciusdougllas44

    viniciusdougllas44

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    Estou tentando fazer o download de um editor, o Unity Hub começa a baixar, mas pára de baixar do zero.
     
  21. kartikmakkar09

    kartikmakkar09

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    I am unable to download unity, when I start downloading it is downloading but after the download is completed the unity version disappears. Please Help
     
  22. Sab_Rango

    Sab_Rango

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    I manage it !
    By locating ''preferred downloading file path'' . In my case it was chosen unexisted Disd D that I deleted awhile ago.
    Then I choose E disc to path the editor
     
  23. KajLand_

    KajLand_

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    I have a kind of same problem I bought a new pc and when I add I click the newest version and visual studio then the add button turns grey and after like 1 second its blue again!
     
    swedengames12 likes this.
  24. QuestionsBrown

    QuestionsBrown

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    I download the new unity and then BAM! it dissapears out of the unity hub like the rest of you guys. Very very inconvient
     
    mafluu and swedengames12 like this.
  25. Phenotype

    Phenotype

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    I have the same problem. It looks like the downloaded installer is corrupted. When I try to run it manually I get an integrity error. So the reason it disappears is because after the download, the hub fails when trying to run it. The hub should be doing a better job of ensuring the integrity during the entire process and repairing any problems before getting to the end of the process and simply failing.
     
  26. sih786

    sih786

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    I too have same problem . unity version gets disappear after downloading ...please give a solution for this
     
  27. Zach_1

    Zach_1

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    same
     
  28. eTech3D

    eTech3D

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    same here
     
  29. dabdaddydarko

    dabdaddydarko

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    I too am having this issue. I needed to download 2019.2.0 and it wont even download from the archive but other versions of unity are working and downloading fine. I am also not able to install modules when I get the version of unity I need installed.
     
  30. Kofa1

    Kofa1

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    I have same problem. When i installed unity first time download stucked at 90%, then i tried clicking "add" button and it also installs 90% then stuck! Plz help
     
  31. korsour

    korsour

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    Still the same issue in April 2020. I can not install any version of Unity in Unity Hub 2.3.0 on macOS. And there's no other way to install it. AbrahamDUnity is there any workaround on today?
     
    mirici06 and headerko like this.
  32. Riddhi123

    Riddhi123

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    I think I have the same problem. Whenever I try to download the unity editor, it starts downloading but never completes downloading. The furthest it has ever gone for me was somewhere near 70%.
     
    blenderop likes this.
  33. blenderop

    blenderop

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    Same problem,please someone fix this
     
  34. safaGH

    safaGH

    Unity Technologies

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    Hello guys ! No being able to install an editor through the hub can be related to various reasons. It can be the internet connection that breaks suddenly in the middle of a download, it can be access rights, server down, exception in the installer... So the best way for us to help you is to report a bug through the hub so that we can look into the logs. You may all have different issues that hinders you from properly installing an editor. Thank you !
     
  35. MR4Y

    MR4Y

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    If your download manager doesn't work properly unless the connection is always stable and never drops, it is worthless. Even download managers from browsers are capable of resuming failed downloads nowadays. Who thought this was a good idea? Or maybe it hasn't dawned on whoever came up with the idea that not every person has symmetrical gigabit fiber broadband with zero downtime.
     
  36. AdityaDar

    AdityaDar

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    every time i try to download a version of unity it either says failed to download or not enough memory even thought it says 125gb available for 25gb of software
    man im really tired of this, someone please help
     
  37. MikePage_Artrix

    MikePage_Artrix

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    for anyone who was having the issue where the editor would seem to download then just disappear, I was having this using the hub on Mac.

    After checking the log I noticed this in the log

    {"moduleName":"Download","level":"info","message":"[ 'Editor download ended successfully. Download id: 2019.3.14f1' ]","timestamp":"2020-05-31T05:13:33.943Z"}
    {"moduleName":"Installer","level":"info","message":"[ 'Install 2019.3.14f1: /var/folders/0t/zl12knps0xxg2pcsf8pr2c8m0000gn/T/unityhub-5ace5a40-a2fd-11ea-80d7-914cf3d7df4d/Unity-2019.3.14f1.pkg to /Applications/Unity/Hub/Editor/2019.3.14f1 started' ]","timestamp":"2020-05-31T05:13:33.944Z"}
    {"moduleName":"UnityInstallerMac","level":"warn","message":"[ ' Error while installing the Editor',\n { error:\n { code: 'MISSING_DESTINATION',\n message: 'The install destination was invalid or missing.' } } ]","timestamp":"2020-05-31T05:13:33.946Z"}

    I dunno why it isn't creating the destination folder, but after I went in and manually created it, the download and install worked fine.
     
  38. tommyallen789

    tommyallen789

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    My HUB on Mac is stuck on the "Launch Unity... You are almost there, thanks for waiting..." screen for 24 hours.
    OS 10.12.3, Unity Hub 2.0.0-beta.1. I've never installed it on this machine before. I'm in China, so the whole VPN makes it a challenge but c'mon guys, a downloader should at least have a progress bar. I don't even see a place to look at a log. And no pause-resume button? What year is this?
     
  39. jaspergny

    jaspergny

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    Yes I have the same issue. Whenever I try to download the editor from the hub it would get all the way and then not be in my applications. I tried to skip the Unity Wizard stage and Install it from the Hub Application and that is the same problem and not working either/ PLEASE HELP.
     
  40. chipistickman

    chipistickman

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    same problem here... it just stops in the middle of download and disappears...
     
  41. kalash24ceh

    kalash24ceh

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    Hi I tried several times to download unity editor through hub but each time after downloading the editor through hub it vanishes and throws an error "Incomplete or Corrupt download file" Please help me out with my problem
     
  42. gamingwithjustin100

    gamingwithjustin100

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    It always says that I need to install the editor
     
  43. cosmo_kat

    cosmo_kat

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    i've had a similar problem. closing the hub and running it as administrator was a nice quick fix for it. give it a try and hope it works for yous too.
     
  44. briggsbanigo3

    briggsbanigo3

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    I start downloading it and at 99%, it stops
     
  45. janczachorowski87

    janczachorowski87

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    im trying to download unity but everytime i try it either stops and disapearres or just doesnt show up in downloads.?
     
  46. mahmud1010

    mahmud1010

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    I have same problem
    I start downloading it and at 99%, it disappeared
     
  47. goku107

    goku107

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    When i download it and then it downloads completely ten it suddenly shows a message that it could not install unity and removes it from the hub
     
  48. labriyaz

    labriyaz

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    When I try to download via phone hotspot, It can install correctly with no issue. However when I try to download via home ISP (it is vdsl and also uses -->CGN ip<-- and low speed (20Mbit/ps) against the 4G), it stops at %90+ and give "could not download/install unity" error. o_O

    On Windows 10/ Hub V2.4.2
     
    Last edited: Oct 30, 2020
  49. mochakingup

    mochakingup

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    Not exactly the same issue with the original post.
    But I can't download from the hub as well.

    Never encountered any problem with the hub until now.

    Unity Hub 2.4.2
    Trying to download Unity 2020.1.11f1

    This is what it shows in the hub:

    Screenshot 2020-10-30 233931.png

    Here's the last entry from info-logs.json that might be relevant:

    Code (CSharp):
    1. {"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Downloader 2020.1.11f1: starting' ]","timestamp":"2020-10-30T16:18:56.830Z"}
    2. {"moduleName":"DownloadsCluster","level":"info","message":"[ 'Cluster is empty, nothing to start' ]","timestamp":"2020-10-30T16:18:56.831Z"}
    3. {"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Downloader 2020.1.11f1: end event for cluster' ]","timestamp":"2020-10-30T16:18:56.831Z"}
    4. {"moduleName":"installServiceBootstrap","level":"info","message":"[ 'start install sub process' ]","timestamp":"2020-10-30T16:18:56.810Z"}
    5. {"moduleName":"InstallerWinProcess","level":"info","message":"[ 'trying to connect to the ipc server' ]","timestamp":"2020-10-30T16:18:56.825Z"}
    6. {"moduleName":"DownloadRequest","level":"info","message":"[ 'Starting the download of https://download.unity3d.com/download_unity/698c1113cef0/Windows64EditorInstaller/UnitySetup64-2020.1.11f1.exe to C:\\\\Users\\\\mocha\\\\AppData\\\\Local\\\\Temp\\\\unityhub-9c52d6d0-1acb-11eb-a44c-5911b2b33402\\\\UnitySetup64-2020.1.11f1.exe' ]","timestamp":"2020-10-30T16:18:57.543Z"}
    7. {"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Download 2020.1.11f1: downloads starting, total size: 1.70GB)' ]","timestamp":"2020-10-30T16:18:57.546Z"}
    8. {"moduleName":"DownloadRequest","level":"warn","message":"[ 'Something went wrong while downloading https://download.unity3d.com/download_unity/698c1113cef0/Windows64EditorInstaller/UnitySetup64-2020.1.11f1.exe Error: 64828584:error:1e000065:Cipher functions:OPENSSL_internal:BAD_DECRYPT:../../third_party/boringssl/src/crypto/fipsmodule/cipher/e_aes.c:1040:\\n64828584:error:1000008b:SSL routines:OPENSSL_internal:DECRYPTION_FAILED_OR_BAD_RECORD_MAC:../../third_party/boringssl/src/ssl/tls_record.cc:298:\\n Error: 64828584:error:1e000065:Cipher functions:OPENSSL_internal:BAD_DECRYPT:../../third_party/boringssl/src/crypto/fipsmodule/cipher/e_aes.c:1040:\\n64828584:error:1000008b:SSL routines:OPENSSL_internal:DECRYPTION_FAILED_OR_BAD_RECORD_MAC:../../third_party/boringssl/src/ssl/tls_record.cc:298:\\n' ]","timestamp":"2020-10-30T16:30:46.420Z"}
    9. {"moduleName":"DownloadRequest","level":"warn","message":"[ 'Something went wrong while checking progress of https://download.unity3d.com/download_unity/698c1113cef0/Windows64EditorInstaller/UnitySetup64-2020.1.11f1.exe Error: 64828584:error:1e000065:Cipher functions:OPENSSL_internal:BAD_DECRYPT:../../third_party/boringssl/src/crypto/fipsmodule/cipher/e_aes.c:1040:\\n64828584:error:1000008b:SSL routines:OPENSSL_internal:DECRYPTION_FAILED_OR_BAD_RECORD_MAC:../../third_party/boringssl/src/ssl/tls_record.cc:298:\\n Error: 64828584:error:1e000065:Cipher functions:OPENSSL_internal:BAD_DECRYPT:../../third_party/boringssl/src/crypto/fipsmodule/cipher/e_aes.c:1040:\\n64828584:error:1000008b:SSL routines:OPENSSL_internal:DECRYPTION_FAILED_OR_BAD_RECORD_MAC:../../third_party/boringssl/src/ssl/tls_record.cc:298:\\n' ]","timestamp":"2020-10-30T16:30:46.420Z"}
    10. {"moduleName":"EditorDownloader","level":"warn","message":"[ 'Editor Downloader 2020.1.11f1: Failed to download the Editor, stopping all pending module downloads' ]","timestamp":"2020-10-30T16:30:46.421Z"}
    11. {"moduleName":"EditorDownloader","level":"warn","message":"[ 'Download error: Error: 64828584:error:1e000065:Cipher functions:OPENSSL_internal:BAD_DECRYPT:../../third_party/boringssl/src/crypto/fipsmodule/cipher/e_aes.c:1040:\\n64828584:error:1000008b:SSL routines:OPENSSL_internal:DECRYPTION_FAILED_OR_BAD_RECORD_MAC:../../third_party/boringssl/src/ssl/tls_record.cc:298:\\n' ]","timestamp":"2020-10-30T16:30:46.421Z"}
    12. {"moduleName":"Download","level":"warn","message":"[ 'Editor downloader 2020.1.11f1 critical error, failed to download the Editor, warning the whole App' ]","timestamp":"2020-10-30T16:30:46.422Z"}
    13. {"moduleName":"Download","level":"warn","message":"[ 'Error: Error: 64828584:error:1e000065:Cipher functions:OPENSSL_internal:BAD_DECRYPT:../../third_party/boringssl/src/crypto/fipsmodule/cipher/e_aes.c:1040:\\n64828584:error:1000008b:SSL routines:OPENSSL_internal:DECRYPTION_FAILED_OR_BAD_RECORD_MAC:../../third_party/boringssl/src/ssl/tls_record.cc:298:\\n' ]","timestamp":"2020-10-30T16:30:46.422Z"}
    14. {"moduleName":"DownloadsCluster","level":"info","message":"[ 'Download Cluster cluster-2020.1.11f1: Canceled' ]","timestamp":"2020-10-30T16:30:46.423Z"}
    15. {"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Download 2020.1.11f1: Canceled' ]","timestamp":"2020-10-30T16:30:46.423Z"}
    16. {"moduleName":"DownloadManager","level":"warn","message":"[ 'Could not download from https://download.unity3d.com/download_unity/698c1113cef0/Windows64EditorInstaller/UnitySetup64-2020.1.11f1.exe to C:\\\\Users\\\\mocha\\\\AppData\\\\Local\\\\Temp\\\\unityhub-9c52d6d0-1acb-11eb-a44c-5911b2b33402\\\\UnitySetup64-2020.1.11f1.exe Error: 64828584:error:1e000065:Cipher functions:OPENSSL_internal:BAD_DECRYPT:../../third_party/boringssl/src/crypto/fipsmodule/cipher/e_aes.c:1040:\\n64828584:error:1000008b:SSL routines:OPENSSL_internal:DECRYPTION_FAILED_OR_BAD_RECORD_MAC:../../third_party/boringssl/src/ssl/tls_record.cc:298:\\n Error: 64828584:error:1e000065:Cipher functions:OPENSSL_internal:BAD_DECRYPT:../../third_party/boringssl/src/crypto/fipsmodule/cipher/e_aes.c:1040:\\n64828584:error:1000008b:SSL routines:OPENSSL_internal:DECRYPTION_FAILED_OR_BAD_RECORD_MAC:../../third_party/boringssl/src/ssl/tls_record.cc:298:\\n' ]","timestamp":"2020-10-30T16:30:46.426Z"}
    Some additional info:
    • Installing 2019.4.13 from the hub also results in the same error
    • Installing beta version 2020.2 from the hub works fine (I've noticed it was downloaded from beta.unity.com instead of download.unity.com would that be the cause?)
    • Installing 2020.1.11 manually using Unity Download Assistant also works
    Tried clearing the temp folder as pointed out in another thread, doesn't help.

    Any idea what happened?
     
    okippo_unity likes this.
  50. duc_okipoo

    duc_okipoo

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    Feb 5, 2021
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    This still happened on Unity Hub 2.4.2.
    "Error: 1406530712:error:1e000065:Cipher functions:OPENSSL_internal:BAD_DECRYPT"

    On Google Chrome, i download the UnitySetup64 also throw Network Failed,. I must resume many times to complete. I use wifi network.
    I hope Unity Team add feature resume download to Unity Hub.
     
    Last edited: Feb 5, 2021
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