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Bug Cannot connect to Unity VCS Server issue

Discussion in 'Unity Version Control' started by mech_alina, Jul 26, 2023.

  1. mech_alina

    mech_alina

    Joined:
    Nov 3, 2020
    Posts:
    26
    Unity VCS would randomly not connect to the servers after startup and then reconnect at some random time later like 1-2 later. This has been happening over the last week or so. Any suggestions?
     
    mech_alina, Jul 26, 2023
    #1

  2. ollieblanks

    ollieblanks

    Unity Technologies

    Joined:
    Aug 21, 2017
    Posts:
    429
    Are there any clues as to why this is happening in the log files when the connection is lost?

    Windows: %localappdata%\plastic4\plasticx.debug.log
    Mac: ~/.plastic4/plasticx.debug.log

    Hope this helps!
     
    ollieblanks, Jul 26, 2023
    #2

  3. mech_alina

    mech_alina

    Joined:
    Nov 3, 2020
    Posts:
    26
    Hello,

    Here's a snippet of the log below. I want to note that I am in an endless loop of it wanting to sign us in, we click sign in, it says sign in successful then 10 seconds later it keeps saying the same thing


    Code (CSharp):
    1. 2023-07-25 18:56:36,132 LAPTOP-DN081AEL\Alina DEBUG CmProxy - InvokeRemoteMethod failed. Server = xxxxxx@cloud. Error = The auth token expired. User: xxxxxxx@gmail.com.. retryOn = Authentication, HostUnreachable, ServerCertificate
    2. 2023-07-25 18:56:36,132 LAPTOP-DN081AEL\Alina DEBUG CmProxy - InvokeRemoteMethod. Token Expired for server:xxxxxx@cloud. user:xxxxx@gmail.com.
    3. 2023-07-25 18:56:36,137 LAPTOP-xxxxxx\Alina DEBUG WatcherFsNodeReader - FsWatcher. Event path:'c:\Users\Alina\Fitment\Library\PackageCache' type:Changed
    4. 2023-07-25 18:56:36,138 LAPTOP-xxxxxx\Alina DEBUG WatcherFsNodeReader - Watcher 'c:\Users\Alina\Fitment' - Processing change Changed for c:\Users\Alina\xxxxxx\Library\PackageCache
    5. 2023-07-25 18:56:36,138 LAPTOP-xxxxxx\Alina DEBUG WatcherFsNodeReader - Watcher: 'c:\Users\Alina\Fitment'. Cleaned '\Library' cached entries.
    6. 2023-07-25 18:56:36,138 LAPTOP-xxxxxx\Alina DEBUG WatcherFsNodeReader - FsWatcher 'c:\Users\Alina\Fitment'. Speed: 1 events/s
    7. 2023-07-25 18:56:36,148 LAPTOP-DN081AEL\Alina DEBUG ChannelCall - protocol:plasticproto sec:ssl  sentb:      39|sendt:   0|recb:     464|rect:  86|prt:      86|sert:   0|dest:   0|zip:   0|xxxxxx@cloud|GetRepositoryInfoByName
    8. 2023-07-25 18:56:36,148 LAPTOP-DN081AEL\Alina DEBUG InvokeMethodRetry - HasToHandleSocketException. Exception is not a SocketException: The auth token expired. User:xxxxxxxxxxxxxxxxxx@gmail.com.. Aborting retry
    9. 2023-07-25 18:56:36,148 LAPTOP-DN081AEL\Alina DEBUG PlasticPipe - prt:      79|GetRepositoryInfoByName       |xxxxxx@cloud
    10. 2023-07-25 18:56:36,149 LAPTOP-DN081AEL\Alina DEBUG CmProxy - Error invoking GetRepositoryInfoByName. The auth token expired. User:xxxxxx@gmail.com..
    11.    at PlasticPipe.PlasticProtocol.Client.ClientTransport.SendAndWait(PlasticServer plasticServer, PlasticMethods method, Credentials creds, INetworkMessage msg, INetworkMessage response, Boolean bRetryWriteMethod, FlexibleBufferPool lz4BufferPool, INegotiateActiveDirectory negotiateActiveDirectory, Int32 connTimeoutMsec, IResolveCloudServer resolveCloudServer)
    12.    at PlasticPipe.PlasticProtocol.Client.ClientTransport.SendAndWaitWithRetry(PlasticServer server, PlasticMethods method, Credentials creds, INetworkMessage msg, INetworkMessage response, FlexibleBufferPool lz4BufferPool, INegotiateActiveDirectory negotiateActiveDirectory, Int32 connTimeoutMsec, IResolveCloudServer resolveCloudServer)
    13.    at PlasticPipe.PlasticProtocol.Client.ClientTransport.InvokeMethod(PlasticServer server, PlasticMethods method, Credentials creds, INetworkMessage msg, INetworkMessage response)
    14.    at Codice.Client.Common.Connection.PlasticProtocolCmProxy.PlasticProtocolMethodInvoker.DoInvokeMethod(PlasticServer server, Credentials creds, Exception& ex)
    15.  
    16. 2023-07-25 18:56:36,149 LAPTOPxxxxxx\Alina DEBUG CmProxy - InvokeRemoteMethod failed. Server = xxxxxx@cloud. Error = The auth token expired. User: xxxxxx@gmail.com.. retryOn = Authentication, HostUnreachable, ServerCertificate
    17. 2023-07-25 18:56:36,149 LAPTOP-DN081AEL\Alina DEBUG CmProxy - InvokeRemoteMethod. Token Expired for server:xxxxxx@cloud. user:xxxxxx@gmail.com.
    18. 2023-07-25 18:56:36,171 LAPTOP-xxxxxx\Alina DEBUG WorkspaceStatus: DiskChangesSearcher - Process changes: 219
    19. 2023-07-25 18:56:36,171 LAPTOP-xxxxxx\Alina DEBUG WorkspaceStatus: DiskChangesSearcher - -------ProcessChanges:--------
    20. 2023-07-25 18:56:36,172 LAPTOP-xxxxxx\Alina DEBUG WorkspaceStatus: DiskChangesSearcher -     timerProcessChange 0 ms, 42 times
    21. 2023-07-25 18:56:36,172 LAPTOP-xxxxxx\Alina DEBUG WorkspaceStatus: DiskChangesSearcher -         timerIsBinaryPath 0 ms, 40 times
    22. 2023-07-25 18:56:36,172 LAPTOP-xxxxxx\Alina DEBUG WorkspaceStatus: DiskChangesSearcher -             timerIsBinaryTypePredictor 0 ms, 0 times
    23. 2023-07-25 18:56:36,172 LAPTOP-xxxxxx\Alina DEBUG WorkspaceStatus: DiskChangesSearcher -     timerGetChangeTypes 16 ms, 18298 times
    24. 2023-07-25 18:56:36,172 LAPTOP-xxxxxx\Alina DEBUG WorkspaceStatus: DiskChangesSearcher -         timerGetIgnoredTypes 16 ms, 498 times
    25. 2023-07-25 18:56:36,173 LAPTOP-xxxxxx\Alina DEBUG WorkspaceStatus: DiskChangesSearcher -         timerGetCloakedTypes 0 ms, 0 times
    26. 2023-07-25 18:56:36,173 LAPTOP-xxxxxx\Alina DEBUG WorkspaceStatus: DiskChangesSearcher -         timerCheckChanged 0 ms, 0 times
    27. 2023-07-25 18:56:36,173 LAPTOP-xxxxxx\Alina DEBUG WorkspaceStatus: DiskChangesSearcher -             timerChangedCalcHash 0 ms, 0 times
    28. 2023-07-25 18:56:36,173 LAPTOP-xxxxxx\Alina DEBUG WorkspaceStatus: DiskChangesSearcher -         timerGetHiddenTypes 0 ms, 2 times
    29. 2023-07-25 18:56:36,173 LAPTOP-xxxxxx\Alina DEBUG WorkspaceStatus: DiskChangesSearcher -     timerGetFsNodes 187 ms, 1395 times
    30. 2023-07-25 18:56:36,173 LAPTOP-xxxxxx\Alina DEBUG WorkspaceStatus: DiskChangesSearcher - GettingChanges: 219
    31. 2023-07-25 18:56:36,174 LAPTOP-xxxxxx\Alina DEBUG WorkspaceStatus: DiskChangesSearcher - ProcessingMoved: 0 (downloading match candidates: 0, match overhead: 0)
    32. 2023-07-25 18:56:36,175 LAPTOP-xxxxxx\Alina DEBUG WorkspaceStatus: DiskChangesSearcher - SplitModifiedMovedChanges: 0
    33. 2023-07-25 18:56:36,175 LAPTOP-xxxxxx\Alina DEBUG WorkspaceStatus - Search changes time - Total: 219 ms. Disk: 219 ms. Network: 0 ms. Overhead: 0 ms.
    34. 2023-07-25 18:56:36,175 LAPTOP-xxxxxx\Alina INFO  GetStatus - Time to retrieve the pending changes: 219 ms (searching: 219 ms, processingmoved: 0 (downloading: 0 ms, matching: 0 ms), splitting: 0 ms)
    35. 2023-07-25 18:56:36,179 LAPTOP-xxxxxx\Alina DEBUG PendingChangesArea - PendingChangesViewTree.Selection_SelectionChanged invoked
    36. 2023-07-25 18:56:36,181 LAPTOP-xxxxxx\Alina DEBUG GlobalConfig - Getting the repository spec for workspacepath 'c:\Users\Alina\xxxxxx'
    37. 2023-07-25 18:56:36,182 LAPTOP-xxxxxx\Alina DEBUG GlobalConfig - Getting the server config for repository spec 'xxxxxx@xxxxxx@cloud', folder 'externaltools', config file 'externaltools.conf'
    38. 2023-07-25 18:56:36,183 LAPTOP-DN081AEL\Alina DEBUG GlobalConfig - Server config for repository spec 'xxxxxx@xxxxxx@cloud', folder 'externaltools', config file 'externaltools.conf': none
    39. 2023-07-25 18:56:36,255 LAPTOP-DN081AEL\Alina DEBUG ChannelCall - protocol:plasticproto sec:ssl  sentb:     344|sendt:   0|recb:    1402|rect: 122|prt:     122|sert:   0|dest:   0|zip:   0|PlayFitment@cloud|GetSeid
    40. 2023-07-25 18:56:36,255 LAPTOP-DN081AEL\Alina DEBUG InvokeMethodRetry - HasToHandleSocketException. Exception is not a SocketException: Can't obtain a new token (Message: Invalid Refresh Token., Code: 132.104). Aborting retry
    41. 2023-07-25 18:56:36,255 LAPTOP-xxxxxx\Alina DEBUG PlasticPipe - prt:     125|GetSeid                       |xxxxxx@cloud
    42. 2023-07-25 18:56:36,256 LAPTOP-xxxxxx\Alina DEBUG CmProxy - Error invoking GetSeid. Can't obtain a new token (Message: Invalid Refresh Token., Code: 132.104).
    43.    at PlasticPipe.PlasticProtocol.Client.ClientTransport.SendAndWait(PlasticServer plasticServer, PlasticMethods method, Credentials creds, INetworkMessage msg, INetworkMessage response, Boolean bRetryWriteMethod, FlexibleBufferPool lz4BufferPool, INegotiateActiveDirectory negotiateActiveDirectory, Int32 connTimeoutMsec, IResolveCloudServer resolveCloudServer)
    44.    at PlasticPipe.PlasticProtocol.Client.ClientTransport.SendAndWaitWithRetry(PlasticServer server, PlasticMethods method, Credentials creds, INetworkMessage msg, INetworkMessage response, FlexibleBufferPool lz4BufferPool, INegotiateActiveDirectory negotiateActiveDirectory, Int32 connTimeoutMsec, IResolveCloudServer resolveCloudServer)
    45.    at PlasticPipe.PlasticProtocol.Client.ClientTransport.InvokeMethod(PlasticServer server, PlasticMethods method, Credentials creds, INetworkMessage msg, INetworkMessage response)
    46.    at Codice.Client.Common.Connection.PlasticProtocolCmProxy.PlasticProtocolMethodInvoker.DoInvokeMethod(PlasticServer server, Credentials creds, Exception& ex)
    47.  
    48. 2023-07-25 18:56:36,256 LAPTOP-xxxxxx\Alina DEBUG CmProxy - InvokeRemoteMethod failed. Server = xxxxxx@cloud. Error = Can't obtain a new token (Message: Invalid Refresh Token., Code: 132.104). retryOn = HostUnreachable
    49. 2023-07-25 18:56:36,256 LAPTOP-DN081AEL\Alina DEBUG CmConnection - Error trying to renew token creds for xxxxxxxxxxxx@gmail.com. Can't obtain a new token (Message: Invalid Refresh Token., Code: 132.104)
    50. 2023-07-25 18:56:36,256 LAPTOP-DN081AEL\Alina DEBUG CmProxy - AskUserForCredentials. From recently asked. Server: xxxxxx@cloud. User: alina@xxxxxxxx.com
    51. 2023-07-25 18:56:36,256 LAPTOP-DN081AEL\Alina INFO  ServerProfile - Temporary profile [xxxxxx@cloud_SSOWorkingMode_ef6b69a6-b143-472c-8d70-20b3d7a5f52e] to connect to [xxxxxx@cloud] was saved
    52. 2023-07-25 18:56:36,256 LAPTOP-DN081AEL\Alina INFO  CmProxy - Invoking again the remote method with new credentials: [xxxxxx@gmail.com]
    53. 2023-07-25 18:56:36,281 LAPTOP-DN081AEL\Alina DEBUG ChannelCall - protocol:plasticproto sec:ssl  sentb:      39|sendt:   0|recb:     464|rect:  96|prt:      96|sert:   0|dest:   0|zip:   0|xxxxxx@cloud|GetLockRule
    54. 2023-07-25 18:56:36,282 LAPTOP-DN081AEL\Alina DEBUG InvokeMethodRetry - HasToHandleSocketException. Exception is not a SocketException: The auth token expired. User: xxxxxx@gmail.com.. Aborting retry
    55. 2023-07-25 18:56:36,282 LAPTOP-xxxxxx\Alina DEBUG PlasticPipe - prt:      94|GetLockRule                   |xxxxxx@cloud
    56. 2023-07-25 18:56:36,282 LAPTOP-xxxxxx\Alina DEBUG CmProxy - Error invoking GetLockRule. The auth token expired. User: xxxxxx@gmail.com..
    57.    at PlasticPipe.PlasticProtocol.Client.ClientTransport.SendAndWait(PlasticServer plasticServer, PlasticMethods method, Credentials creds, INetworkMessage msg, INetworkMessage response, Boolean bRetryWriteMethod, FlexibleBufferPool lz4BufferPool, INegotiateActiveDirectory negotiateActiveDirectory, Int32 connTimeoutMsec, IResolveCloudServer resolveCloudServer)
    58.    at PlasticPipe.PlasticProtocol.Client.ClientTransport.SendAndWaitWithRetry(PlasticServer server, PlasticMethods method, Credentials creds, INetworkMessage msg, INetworkMessage response, FlexibleBufferPool lz4BufferPool, INegotiateActiveDirectory negotiateActiveDirectory, Int32 connTimeoutMsec, IResolveCloudServer resolveCloudServer)
    59.    at PlasticPipe.PlasticProtocol.Client.ClientTransport.InvokeMethod(PlasticServer server, PlasticMethods method, Credentials creds, INetworkMessage msg, INetworkMessage response)
    60.    at Codice.Client.Common.Connection.PlasticProtocolCmProxy.PlasticProtocolMethodInvoker.DoInvokeMethod(PlasticServer server, Credentials creds, Exception& ex)
     
    mech_alina, Jul 26, 2023
    #3

  4. ollieblanks

    ollieblanks

    Unity Technologies

    Joined:
    Aug 21, 2017
    Posts:
    429
    Ahhh the auth token is expiring. I suspect that you have some invalid or outdated values in your profiles.conf and tokens.conf files. These files can be safely deleted, forcing re-authentication when you next start the application.

    If this information still doesn't resolve the problem. I would suggest logging a ticket with support so that we can take a deeper look into this.
     
    ollieblanks, Aug 1, 2023
    #4