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Cannot connect project to Dashboard

Discussion in 'Unity Ads & User Acquisition' started by LLS_Eric, Jul 18, 2016.

  1. LLS_Eric

    LLS_Eric

    Joined:
    Jun 6, 2016
    Posts:
    1
    I cannot connect my project to the Dashboard. I'm using Unity 5.3.51f. When I attemp to connect to the Dash through Unity, I get the error message " Unfortunately, your project cannot use the new UnityAds Dashboard yet". And when I attempt to do it through the Dash directly, I get the message "We are sorry, but project creation has failed. Try again later". How can I make my game compatible?

    1 - KF4JSfI.png 2 - 2nA3qgA.png
     
    LLS_Eric, Jul 18, 2016
    #1

  2. mikaisomaa

    mikaisomaa

    Unity Technologies

    Joined:
    Sep 14, 2015
    Posts:
    365
    Hi,

    All you need to do is create a new game project from the dashboard - just create a fresh new one if connecting it gives you any issues. Then place the new game IDs from the project in the dashboard to the unity services window for that game.

    Then Unity Ads will use these game IDs to initialize in subsequent builds you make.

    Let me know if you experience any issues with this.
     
    mikaisomaa, Jul 19, 2016
    #2

  3. jdovermy

    jdovermy

    Joined:
    Mar 26, 2015
    Posts:
    12
    I'm having the same issue. Can't even create a new project from the dashboard, keep getting the same error message. "We are sorry, but project creation has failed..."
     
    jdovermy, Sep 12, 2016
    #3

  4. mikaisomaa

    mikaisomaa

    Unity Technologies

    Joined:
    Sep 14, 2015
    Posts:
    365
    Send a support request to unityads-support@unity3d.com and we'll take a closer look. To expedite handling your case and for general avoidance of doubt - please provide all necessary details (your UDN e-mail / developer ID / any game ID you currently have)
     
    mikaisomaa, Sep 14, 2016
    #4