Search Unity

  1. We would like to hear your feedback about Unity and our products. Click here for more information.
    Dismiss Notice

Cannot archive cloud project

Discussion in 'Unity Cloud Build' started by MathijsF, Jun 12, 2019.

  1. MathijsF

    MathijsF

    Joined:
    Apr 21, 2017
    Posts:
    3
    Our organisation admin cannot archive one of our old cloud projects ('VR Test 2'). Probably because we switched organisations, and this project is from an old account that doesn't exist anymore. Yet, it still shows up in the Unity Hub and in the Unity Online Services page.

    Can someone from Unity please remove this old project? We aren't allowed to anymore.
     
  2. phuong_unity

    phuong_unity

    Unity Technologies

    Joined:
    Apr 25, 2018
    Posts:
    18
  3. MathijsF

    MathijsF

    Joined:
    Apr 21, 2017
    Posts:
    3
    Thank you for the swift response. Unfortunately, when emailing that address, it fails. I get a Delivery Status Notification:
    ---------------------------
    We're writing to let you know that the group you tried to contact (cloudbuildsupport) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren't able to post:

    * You might have spelled or formatted the group name incorrectly.
    * The owner of the group may have removed this group.
    * You may need to join the group before receiving permission to post.
    * This group may not be open to posting.

    If you have questions related to this or any other Google Group, visit the Help Center at https://support.google.com/a/unity3d.com/bin/topic.py?topic=25838.

    Thanks,

    unity3d.com admins
    ---------------------------

    Is the email address correct?
     
  4. phuong_unity

    phuong_unity

    Unity Technologies

    Joined:
    Apr 25, 2018
    Posts:
    18
  5. MathijsF

    MathijsF

    Joined:
    Apr 21, 2017
    Posts:
    3
    They were able to resolve my issue. Thanks!