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Can not login in Unity ADS Using my Unity Developer Account

Discussion in 'Unity Ads' started by latas, Feb 25, 2015.

  1. latas

    latas

    Joined:
    Oct 9, 2013
    Posts:
    132
    Since some hours ago I'm not able to login into Unity Ads Dashboard. I'm using my Unity Pro Developer Account to do login.

    What's the issue? ( Not able to login with Safari. It looks it works with Firefox )

    Thank you.
     
    Last edited: Feb 25, 2015
  2. pixelsplit

    pixelsplit

    Joined:
    Sep 16, 2013
    Posts:
    124
    Same here since (approximately) yesterday morning. I'm using Google Chrome.
     
  3. latas

    latas

    Joined:
    Oct 9, 2013
    Posts:
    132
    It only works with Firefox. ( For me )
     
  4. Gorgor

    Gorgor

    Joined:
    Apr 28, 2012
    Posts:
    49
    Same here. Cannot login to Unity Ads console! Neither Safari nor Firefox. Please fix!
     
  5. HeikkiTunkelo

    HeikkiTunkelo

    Unity Technologies

    Joined:
    May 13, 2014
    Posts:
    104
    Hi,

    We are aware of some people experiencing issues with login and are working on this.

    So far we have ourselves been unable to re-produce the problem. I hope you don't mind if we contact some of you guys directly to help us debug the issue.

    Cheers,
    Heikki
     
  6. Segrel

    Segrel

    Joined:
    Mar 26, 2014
    Posts:
    3
    We pinpointed an issue and deployed a fix just a couple of minutes ago. If you are still having issues, reply here or contact us directly.
     
    Mishaps and unity-nikkolai like this.
  7. Mishaps

    Mishaps

    Joined:
    Nov 28, 2011
    Posts:
    174
    Thanks, the fix has successfully resolved the issue for me. Cheers.
     
  8. latas

    latas

    Joined:
    Oct 9, 2013
    Posts:
    132
    It works!!
     
  9. surathunity3d

    surathunity3d

    Unity Technologies

    Joined:
    Sep 30, 2014
    Posts:
    128
    Hi @Mishaps and @latas

    Thanks for getting back with your feedback!

    Cheers
    Surath
     
  10. pixelsplit

    pixelsplit

    Joined:
    Sep 16, 2013
    Posts:
    124
    For me the issue still persists.
     
  11. JPB18

    JPB18

    Joined:
    Jul 28, 2012
    Posts:
    22
    And for me... Funny enough, IE10 opens it perfectly...
     
  12. Salazar

    Salazar

    Joined:
    Sep 2, 2013
    Posts:
    236
    Win7 64bit , Chrome no problem.
     
  13. pixelsplit

    pixelsplit

    Joined:
    Sep 16, 2013
    Posts:
    124
    I could also find some errors in the Chrome Javacsript console, submitted them last week, but didn't hear back so far.
    Code (CSharp):
    1.  currentLng set to: de
    2. main.min.js?v=1424775410:4358 retry error handler #0
    3. main.min.js?v=1424775410:3997 Uncaught TypeError: Cannot read property 'error' of undefined main.min.js?v=1424775410:3997 u.extend.setmain.min.js?v=1424775410:4040 e.successmain.min.js?v=1424775410:2252 fmain.min.js?v=1424775410:2295 l.fireWithmain.min.js?v=1424775410:3498 Smain.min.js?v=1424775410:3649 (anonymous function)
    4. Navigated to https://accounts.unity3d.com/sign-in
    5. Navigated to https://unityads.unity3d.com/admin/
    6. main.min.js?v=1424775410:13507 currentLng set to: de
    So the log is a bit messed up but basically an "error" property isn't there which is requested in "main.js". Here again the stacktracke:
    Code (CSharp):
    1. u.extend.set
    2. e.success
    3. f
    4. l.fireWith
    5. S
    6. (anonymous function)
     
  14. pixelsplit

    pixelsplit

    Joined:
    Sep 16, 2013
    Posts:
    124
    still......
     
  15. ChrisSch

    ChrisSch

    Joined:
    Feb 15, 2013
    Posts:
    763
    I couldn't log in either, it asked me to type in the password but there was no password field. So I registered a new account.
     
  16. pixelsplit

    pixelsplit

    Joined:
    Sep 16, 2013
    Posts:
    124
    Problem for me is, that I can't create a new account, because I already have running some games in UnityAds .... I totally don't get why it is so hard to track this down, since it is a very tight time frame where the problems started and I assume that some sort of source version control is used...
     
  17. pixelsplit

    pixelsplit

    Joined:
    Sep 16, 2013
    Posts:
    124
    Over a month later no resolution for this problem ....
     
  18. ermine123

    ermine123

    Joined:
    Dec 6, 2013
    Posts:
    8
    Cannot login with Firefox but Internet Explorer works fine
     
  19. thylaxene

    thylaxene

    Joined:
    Oct 10, 2005
    Posts:
    705
    I cannot login either using Safari on OSX Yosemite.
     
  20. SoftAnswers

    SoftAnswers

    Joined:
    Aug 10, 2015
    Posts:
    3
    Cant login with my Unity Dev Account,i Have Unity personnal Edition .
     
  21. rc_felixn

    rc_felixn

    Joined:
    Jan 28, 2015
    Posts:
    1
    Got this issue too. :/
     
  22. popsiclegames

    popsiclegames

    Joined:
    Sep 30, 2015
    Posts:
    10
  23. Macaron_ent

    Macaron_ent

    Joined:
    Oct 27, 2015
    Posts:
    1
    I have same problem with @popsiclegames.
    I only can see dashboard.unityads.unity3d.com :(
     
  24. mbhagat

    mbhagat

    Joined:
    Dec 15, 2013
    Posts:
    14
    please solve issue of this ,I am still facing it!