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Cached Events not shown in Dashboard (Data Explorer)

Discussion in 'Unity Analytics' started by AM-Dev, Jun 6, 2018.

  1. AM-Dev

    AM-Dev

    Joined:
    Aug 5, 2015
    Posts:
    28
    Hi,
    we've set up a test project and did the following test:
    iPad (without internet connection) - Monday 4th - Creating two events of MenuOpen and MenuClose
    iPad (with internet connection) - Tuesday 5th - Creating three events of MenuOpen and MenuClose

    Unity Dashboard only shows the events from Tuesday:
    2018-06-06_ua-dashboard.jpg

    Edited Raw Export file attached. Here all events are tracked.

    Is it a bug that the cached events are not shown correctly in the dashboard or am I missing something?
    Thanks
     

    Attached Files:

  2. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    2,410
  3. AM-Dev

    AM-Dev

    Joined:
    Aug 5, 2015
    Posts:
    28
    Yes, it was the same iPad.
    Well, in the Raw Export the events from 4th are included. So they were sent and tracked by UA. It's just not showing them in the Data Explorer view. Maybe the Data Explorer has a bug with cached events (submit time maybe?)?

    Edit: Do you need anything from me to check the project?
     
  4. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    2,410
    If you could, please provide your ProjectID/UPID in a private message, and I can check our database.
     
    AM-Dev likes this.
  5. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    2,410
    Upon further discussion here, the Dashboard will indeed drop Custom Events that are cached and then sent the next day. They would be available in Raw Data Export.
     
  6. AM-Dev

    AM-Dev

    Joined:
    Aug 5, 2015
    Posts:
    28
    Hi @JeffDUnity3D
    any plans to change (include the data in the dashboard) that?
    Thanks for the confirmation of my testing.