If you sent your email to our sales team using the same email address as you use with your forum account then I can find that case and close it out as answered. If you emailed email@example.com using a different address then please send me that email address, or your case number if you know it, but do that using a Private Message here on the forums. As asked above, did you contact firstname.lastname@example.org using the same email address as you use with your forum account? If yes then I'll go find it, if not then PM it to me ASAP. I believe the plan is to verify shipping addresses but I'm concerned that might not happen. What's more is that now that I'm pondering this I'll be sending an internal email asking whether we're doing that or not. And then as usual, the reply will be "no, we weren't going to but we really should and boy, it'd be great if you could pick that up and go with it..." So it'll likely end up on my lap. Oh well, so it goes!