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Bug with Ads on iOS

Discussion in 'Unity Ads & User Acquisition' started by odellb97, Feb 26, 2020.

  1. odellb97

    odellb97

    Joined:
    Dec 2, 2017
    Posts:
    1
    Hello,

    Recently with the iOS 13 update we are having issues with the ads not displaying correctly on Apple devices. Is anyone else having this issue or is it just us?

    As you can see at the top of the ad it's displayed in it's own panel with our game in a separate panel behind it. Before it was full screen like on Android.



    https://imgur.com/a/rI1jISp

    If anyone has a fix for this that would be great!

    Thank you
     
    Last edited: Feb 26, 2020
    odellb97, Feb 26, 2020
    #1

  2. ap-unity

    ap-unity

    Unity Technologies

    Joined:
    Aug 3, 2016
    Posts:
    1,519
    Hello @odellb97,

    There is a known issue in certain versions of iOS where this issue can occur. The Ads SDK is able to work around the issue and display correctly, but it did require a native change.

    Please try updating to the latest version of the SDK (currently 3.4.2) and let me know if this problem still happens.
     
    ap-unity, Feb 26, 2020
    #2

  3. sia-dark

    sia-dark

    Joined:
    Feb 28, 2015
    Posts:
    3
    Hi, we are using SDK version 3.4.2 and unity 2017.4.32 and we have a similar situation in iPhone 11 ios 13.
    black stripe where the home indicator is placed.
     

    Attached Files:

    sia-dark, Mar 11, 2020
    #3