Bug - user reports not loading when clicked from email link

Hi, it seems the Cloud Diagnostics dashboard has been updated in the last few days (the design is different). This may be related - now upon receiving an email for a user report (email notification integration has been set up), clicking the link to the report just opens a blank page (404 not found). Previously this worked fine. Please check it.

Thanks!

 

Hi @darasan, thank you for reporting this issue. Something is definitely broken on our end. We're looking into it now and we'll update you when we have more information. Thank you for your patience.

 

The same thing is happening with links sent to Slack and Trello integration.

 

Is there an ETA on fixing this? It really interferes with our process.

 

Hi @MigrantP, our team is working on a fix right now. We should have a fix pushed out early next week at the latest. I'm sorry for the delay in getting this issue resolved.

 

Thanks, looking forward to it being resolved.

 

OK, thanks @ryanc-unity. Please let us know if there are any updates.

Also, we've found that if attaching a PNG file (screenshot) to a report sent by the client, when downloading it from the dashboard the extension gets changed to "txt" (even though it is displayed correctly with the .png extension - see attachment below).

This also did not happen with the previous dashboard - please confirm if it will be fixed. I can open a separate issue if required. Thanks!

 

Hi @MigrantP and @darasan. We just released a fix yesterday for this issue. All new user reports have a working "More details" link again. We're very sorry for this temporary regression and thank you for your patience while we got this fixed.

@darasan, that's strange that your PNGs keep downloading as TXTs. Could you include a code sample of how you're using Attachments.Add() to add a PNG to your user report so that we can check if there's anything wrong there?