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Bug Bug Reporter doesn't work

Discussion in '2022.2 Beta' started by Rowlan, Jun 9, 2022.

  1. Rowlan

    Rowlan

    Joined:
    Aug 4, 2016
    Posts:
    4,300
    Unity 2022.2.0a16: I just wanted to file a bug report. The progress bar goes up to 100 percent for sending the report and then nothing happens. Everything except the Remove and Cancel buttons is greyed out.

    I did remove the project for the report because it wasn't necessary and because the file upload usually takes an eternity. Maybe that's a side effect.
     
    Rowlan, Jun 9, 2022
    #1

  2. Rowlan

    Rowlan

    Joined:
    Aug 4, 2016
    Posts:
    4,300
    Nope, doesn't work with the project either. Just tried to send 3 bug reports. Neither went through.

    @LeonhardP tagging you since I guess this needs an urgent fix
     
    Rowlan, Jun 9, 2022
    #2

  3. Rowlan

    Rowlan

    Joined:
    Aug 4, 2016
    Posts:
    4,300
    Update: Looks like the reports got in and the confirmation landed in my spam folder. I had no info that the mail changed and comes from no-reply@automation.atlassian.com now.

    So all that's left is that there's no notification popup after the bug submission. And I can't login to the page that's listed as "Check report status" in the mail.
     
    Rowlan, Jun 9, 2022
    #3

  4. Tanky

    Tanky

    Joined:
    Jun 19, 2015
    Posts:
    6
    I filed a bug report recently from within the Unity editor and it worked. I received a confirmation email from Unity.

    But I'm having the same problem you are trying to follow the status. In the email I click a button labeled "Check report status" which takes me to a Unity page on the atlassian.net site. It asks for my Unity login, which I provide, but my login is rejected. I know my account and password are correct, but they don't work on this Unity/Atlassian site.
     
    Tanky, Jul 13, 2022
    #4

  5. marcdi_unity

    marcdi_unity

    Unity Technologies

    Joined:
    May 29, 2018
    Posts:
    17
    Tanky, sorry for the confusion (and the very late reply here!) but you need to log into https://unity3d.atlassian.net/servicedesk/customer/portals using an atlassian account, not your Unity account. If you don't have one just follow the create an account flow and make sure the email matches the one you used in your reports.
     
    marcdi_unity, Oct 24, 2022
    #5
    Rowlan likes this.

  6. Baste

    Baste

    Joined:
    Jan 24, 2013
    Posts:
    6,338
    Could that perhaps be some information that's added to the email about the bug report?

    Also, who do I complain to to say that the new emails that are sent out about bug report status changes are formatted so poorly that I can barely tell what the email is trying to tell me?
     
    Baste, Oct 27, 2022
    #6

  7. marcdi_unity

    marcdi_unity

    Unity Technologies

    Joined:
    May 29, 2018
    Posts:
    17
    I'll feed back both of those points - the first is fairly common, so anything we can do to make it a little more obvious the better.
     
    marcdi_unity, Oct 27, 2022
    #7

  8. LaireonGames

    LaireonGames

    Joined:
    Nov 16, 2013
    Posts:
    705
    Yeah this really wasn't obvious, I thought it was a bug (trying to login to Atlasian to see a bug report I mean).
     
    LaireonGames, Nov 9, 2022
    #8

  9. Stardog

    Stardog

    Joined:
    Jun 28, 2010
    Posts:
    1,913
    There's no option to login with Google, which is what my atlassian account is using.
     
    Stardog, Jan 28, 2023
    #9

  10. PolarbombVFX

    PolarbombVFX

    Joined:
    Aug 22, 2023
    Posts:
    14
    @marcdi_unity was pretty clear to make a login with the email you used when you created the bug. So you'd need to make a new atlassian account with that email to be able to log in.
     
    PolarbombVFX, Feb 6, 2024
    #10

  11. Stardog

    Stardog

    Joined:
    Jun 28, 2010
    Posts:
    1,913
    Have you even done this?

    It will say "It looks like you've already got an account associated with this email. Log in instead or reset your password if you've forgotten it"

    It's bugged and it won't be fixed, and I don't care because I'm done helping Unity beta test their crapware.

    The irony that their bug report system is bugged...
     
    Stardog, Feb 7, 2024
    #11