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Feedback Bug report utility is really bad

Discussion in 'Editor & General Support' started by Bilobog, Oct 11, 2023.

  1. Bilobog

    Bilobog

    Joined:
    Oct 12, 2016
    Posts:
    20
    Hello.

    I'm using unity with different intensity for ages since 2014(currently using Unity 2021). "Bug report" utility didn't evolved at all in terms of usability as far as I can remember. It's still looks like something from "potato" age of software or Windows 3.11, when PC user had to be a well-educated person with expertise in computer science.

    Every time when Unity Editor is crushing on my PC for some reason - I have no idea why. Because of that - I can't write even a simple a bug report, because I have no idea why it is crashed in a first place. In theory I can try to figure out, and make this report properly... BUT! I don't want to spend time in searching answers in logs, since I'm not the owner of this software, and not a developer of Unity, and don't receive salary to do that!

    I want to spend time on development of my little projects, or study some features/assets in Unity. I don't want to spend hours in searching for information that required just to fill a simple bug-report. I believe, that there are enough developers in Unity office who receive salary to make a proper bur-reporting tool, so myself, or any other new Unity user won't be scared by inability to handle a bug report due to awful design and functionality of this utility.

    I want to have a simple 1-click solution, that will do this work for me, instead of ignoring countless opportunities to sent a report due to how awful this feature works in Unity. I'm writing this post since I've lost my patience about how this utility was ignored by Unity developers, and I probably not the only one who is skipping to sent a bug report which surely makes works on engine improvements and optimization worse. A lot of developers just avoiding this awful utility. And absence of report - won't help to make Unity better.

    Best regards.
     
  2. AcidArrow

    AcidArrow

    Joined:
    May 20, 2010
    Posts:
    11,535
    Crash bug reports with no repro steps get closed and discarded anyway, so I don’t know what you’re expecting.
     
    Trigve likes this.
  3. mgear

    mgear

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    Aug 3, 2010
    Posts:
    9,288
  4. Bilobog

    Bilobog

    Joined:
    Oct 12, 2016
    Posts:
    20
    That's why bug-reporting tool need an upgrade in a first place. It should collet required data without me remembering what I've done in engine for last 5 minutes... because I don't know... maybe me switching between different tabs in browser did something, or maybe my RAM has damaged sectors, or connection of additional screen, or maybe a billion of other factors/actions did something bad to Unity. Ordinary user shouldn't deal with reports, unless he is on 100% sure about what may cause an issue.
     
    Unifikation likes this.
  5. mgear

    mgear

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    Aug 3, 2010
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    9,288
    that would require bug reporter to be always running in background,
    collecting/"spying" user actions, processes and mode,
    that probably wouldn't end up well..

    theres specific tools to scan system and ram issues.
     
  6. AcidArrow

    AcidArrow

    Joined:
    May 20, 2010
    Posts:
    11,535
    I would go one step further and say no one should deal with bug reports. They are a waste of time.
     
    Unifikation likes this.
  7. Bilobog

    Bilobog

    Joined:
    Oct 12, 2016
    Posts:
    20
    Or Unity should just have a proper logging records, or something else, I don't know - I'm not the one who receiving salary to think about it. I'm here to scream about the issue, so maybe developer will finally notice, that there is a problem, that was neglected in ages, and maybe, just maybe, will change it for good.
     
    Unifikation likes this.
  8. AcidArrow

    AcidArrow

    Joined:
    May 20, 2010
    Posts:
    11,535
    It does auto add the editor logs to the bug report, it’s just nobody wants to look at them without user submitted repro steps.

    I think that their strategy is that if a user isn’t willing to sacrifice their work day, they don’t need to consider fixing the bug.
     
  9. Bilobog

    Bilobog

    Joined:
    Oct 12, 2016
    Posts:
    20
    Maybe. Maybe not. It's not my job to tell developers how to work. I'm just a user who shouting about issue.
     
    Unifikation likes this.