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(Bug) Failed to open Unity Hub if no wifi connection

Discussion in 'Unity Hub' started by optimise, Jan 23, 2019.

  1. optimise

    optimise

    Joined:
    Jan 22, 2014
    Posts:
    396
    I found that when you at the environment that is no wifi connection available like this No wifi.PNG then you will not able to open Unity Hub. You will see Unity Hub process at Task Manager but you will never see the Unity Hub UI appears. I also found another problem that if you successfully open Unity Hub with wifi internet connection then no wifi connection anymore, the UI will keep stucking at Loading state forever and you cannot open any project. Currently I'm using latest 1.4.0.

    QQ截图20190118234551.png
     
    optimise, Jan 23, 2019
    #1

  2. APSchmidt

    APSchmidt

    Joined:
    Aug 8, 2016
    Posts:
    1,525
    No problem on my site; I just disconnected from the internet and started the Hub.

    Capture.JPG ​
     
    APSchmidt, Jan 23, 2019
    #2

  3. BorisMongeau

    BorisMongeau

    Unity Technologies

    Joined:
    Feb 24, 2017
    Posts:
    37
    Hi optimise,

    This looks like a license update problem. Can you report us a bug so we can check with your logs what is the problems?

    Thanks,
    Boris
     
    BorisMongeau, Jan 25, 2019
    #3

  4. Callister

    Callister

    Joined:
    Oct 9, 2015
    Posts:
    1
    I also got this problem, but I also can't open github desktop/vs code with no network connected.
    After digging out on internet this might be the issue on electron. https://github.com/electron/electron/issues/6437
    Seems only affected windows 10 os

    Edit: the bug I encountered is the first one (can't open the hub), not the second one
     
    Last edited: Feb 7, 2019
    Callister, Feb 7, 2019
    #4

  5. optimise

    optimise

    Joined:
    Jan 22, 2014
    Posts:
    396
    Where can I get the logs? I believe it's Unity Hub bug instead of license update problem as I can open Unity Editor directly without any issue at offline.

    upload_2019-2-7_14-53-31.png
     
    optimise, Feb 7, 2019
    #5