Both collab toolbar and history panel are blank.

Currently using Unity 5.6.0f3 on a Mac. For some reason, I can download projects just fine, but I can't see commits and the history, which would be troublesome, since I wouldn't be able to see the comments or what has been done. Has anyone experienced a similar problem? I found a topic where a person was describing the same issue, but since the OP was on a PC, the solutions didn't work. Thanks!

 

Hi! The thread was this one, but my issue is the same as the one you've told. I've deleted the folder and restarted my Mac, and they are still blank. The 'Services' tab has all it's functionalities, but the collab toolbar and history panel are still... just grey. I've reported the bug with screenshots, it's the #907936, if that helps.

Also, thanks for the fast reply!

 

I did download the project in a new folder and... I still have the problem. Also, everytime I select the project in the "In the Cloud" tab, the project will ALWAYS download itself on a new folder, instead of opening the project I've downloaded previously... Am I doing something wrong? It's not really related to the problem, but I'd like to now it too.

I... haven't really downloaded the project in another computer, but I can try to do it on my home computer, just to help diagnose the issue. Is there anything else I can do?

(Will be keeping an eye there, and sorry for the late reply!)

 

Oh, don't worry, and also, thanks for clearing that out. We used the In The Cloud Tab so that I could download any changes my partner made, because since the collab toolbar wouldn't open, I can't download any updates. It was kind of a work around that issue, but I have to admit it's pretty troublesome.

Well, I tried to access the three links you've posted and it seems that they are "blocked". I'll post the print along with the translation, since it's in PT-BR. The translation: Dear user, the access to (link to the website) is temporarily unavailable, try again later or contact the administrator.

My partner can access only the first link, but his collab menus work just fine. Thought this test would be useful.

 

Well, my own firewall is already deactivated, I suppose that we use a firewall in our office's network, which is pretty common. I've also updated my Mac to MacOS Sierra, reinstalled Unity and... Still the same problem. Maybe these ports are closed in our network? Seems weird since my partner can access the first link and see the changes.

 

Ok, checked these things and as suspected, the port isn't blocked, neither is Unity. But since you've told me to watch for the replies on the "blank collab window" thread on the forum, I've followed your recent post there. I have to say I was also pretty startled by the bright pink-looking Unity but okay, let's get to the point! I've followed the three steps and I'll post a screen shot for each of the three steps of step-three.

Step one (the structure):


Step two: the console shows no errors, so I don't feel that a screenshot was necessary. The console was just blank.

Step three:

 

Oh, okay, done it again, following the same steps and right from the bat I get an error when I open DevTools:

My structure is arranged like this:

And I get the same error when I copy+paste the code.
No problem at all, it's not really a trouble since I feel this tool would help us a lot in our work.

 

I already deleted the extra lines on the hosts file, but I don't really have any of these installed, even my firewall is disabled, but I still can't see anything on the collab toolbars. ):

 

Somehow, there is no folder "Unity" in the Library directory, I might have deleted it before, I think it was suggested in the other thread. And now I've flushed the DNS, and no result either.

My partner can enter this website just fine, and the port isn't blocked by the network's administration, also, I can download files just fine. I don't really know what to do :~

 

Oh, my bad, I wasn't going in the right place. But still, even after deleting the entire folder, there's still no result.

 

I see the same error I've seen before, in both links. The error is, when translated: "Dear user, the access to (link to the website) is temporarily unavailable, try again later or contact the administrator."

My partner can acess both links and in both he sees these texts, which I believe are the "right" thing to see when you open them: [{"path":"Assets/CC.asset","state":17,"revertableState":5,"relatedTo":"","isRevertable":true,"isMeta":false,"isConflict":false,"isFolderMeta":false,"localStatus":"modified","remoteStatus":"","resolveStatus":""},{"path":"Assets/cena1.unity","state":17,"revertableState":5,"relatedTo":"","isRevertable":true,"isMeta":false,"isConflict":false,"isFolderMeta":false,"localStatus":"modified","remoteStatus":"","resolveStatus":""},{"path":"Assets/cena1/OcclusionCullingData.asset","state":17,"revertableState":5,"relatedTo":"","isRevertable":true,"isMeta":false,"isConflict":false,"isFolderMeta":false,"localStatus":"modified","remoteStatus":"","resolveStatus":""},{"path":"Assets/cena1/OcclusionCullingData.asset.meta","state":32785,"revertableState":5,"relatedTo":"","isRevertable":true,"isMeta":true,"isConflict":false,"isFolderMeta":false,"localStatus":"modified","remoteStatus":"","resolveStatus":""}]

 

Thank you all for your replies, I'll be contacting my network's administrators to see what I can do.

 

Turns out the problem wasn't really on the server itself, but on my own Mac, as I suspected. I had a lot of proxies selected on the network settings on my Mac. It might help someone.
It's all solved, thank you all for your fast replies! Have a nice day!

 

I'm having the same problem in Unity 5.6. Could Unity add an error message when collab fails instead of a blank page? Something informative would be nice. According to this thread, this issue will probably persist for a long time. The devs could create some nice debugging if they are unable to create a bug free service.

 

Unfortunately that is not possible due to company rules.

 

Hi, I have same issue with my unity collab window, could you show me steps to fix this issue pleeeeeeease

 

I'm using unity 2018.2.9f1,I have disabled my firewall,redownloaded the project and still nothing

 

Oh I have older versions of unity installed on my machine

 

I having problems with collaborate too. It doesn't show any history

it shows this error when I click history.

Unity 2020.1.9f1

 

for me http://localhost:38000/unity/service/collab/localChanges shows :

{"changes":[],"filter":false}
Pls help me.. i tried all previous steps

 

OMG solved for me.
Bug from unity i think. Is because i upgraded to unity2019.4.29f. and the control package(practicly the collab package) changed to a new version.
Then i did a downgrade back to 2019.4.28f and i saw an older version of collab (verified). So i tried to make also a downgrade to this collab package, and then it magically worked.

The strange this is that i dont have this specific collab package version on the 2019.4.29f unity version. So i think i will never do an unity upgrade again anymore.. )
And is not the first conflict/bug from unity created by upgrade the unity version..
So advice for all the developers: Keep your unity version! Do not make any f****ng upgrade. it can turn in to a nightmare... X_X