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Blank Collab window

Discussion in 'Unity Collaborate' started by lasercannon, May 6, 2016.

  1. Jordi_Unitys

    Jordi_Unitys

    Joined:
    Dec 15, 2016
    Posts:
    12
    Hey!no problems!If this can help you and all unity team to fix collab errors there is no problems .
    I did what you tell me and this is what i got:

    2017-1219 13:19:38 GMT 202.480619 Collab Log *7148 bd7dc2aa39bca0b4088b9b0363f7a229 FUNC START [CollabSnapshot::SaveToFile] [] [] {"params":[]}
    2017-1219 13:19:38 GMT 202.499370 Collab Log *7148 bd7dc2aa39bca0b4088b9b0363f7a229 FUNC END [CollabSnapshot::SaveToFile] [] [] 0.018749s Checking for leaked weakptr:
    Found no leaked weakptrs.
    ##utp:{"type":"MemoryLeaks","allocatedMemory":1483421,"memoryLabels":[{"Default":3092},{"Permanent":21320},{"NewDelete":106465},{"Thread":224},{"Manager":224},{"VertexData":216},{"Shader":1560},{"Physics":8},{"Serialization":29792},{"JobScheduler":136},{"Renderer":8},{"Terrain":224},{"STL":256},{"String":370432},{"DynamicArray":30236},{"HashMap":5632},{"UTF16String":52},{"Curl":608},{"PoolAlloc":-224},{"ScriptManager":3272},{"Substance":56},{"Sprites":1160},{"CloudService":312},{"WebRequest":5049},{"VR":9044},{"Test":2280},{"EditorGui":292},{"EditorUtility":17456},{"AssetUsage":784},{"AssetImporter":32},{"RestService":72},{"EditorGi":6249},{"UnityConnect":9368},{"Collab":858368},{"Upm":-680},{"Bootstrap":46}]}

    Hope it help you!
     
  2. Jordi_Unitys

    Jordi_Unitys

    Joined:
    Dec 15, 2016
    Posts:
    12
    Hey!It's already been eleven days and collab still doesn't work...Help!
    Thanks
     
  3. _nebulus_

    _nebulus_

    Joined:
    Apr 8, 2015
    Posts:
    1
    Does not work for me on Windows. I am Unity 2017.3. Tried all the steps above. Everything works fine on my mac computer which is in the same room. I am in the US.
     
    Last edited: Dec 29, 2017
    Jordi_Unitys likes this.
  4. ryanc-unity

    ryanc-unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    859
    Hey @Jordi_Unitys! I'm so sorry for the late reply. Most of the team is just now coming back from holiday break. We're looking back into this issue now.

    Do other Collab-enabled projects on this machine also exhibit blank toolbars or does only this project have a blank toolbar?
     
  5. ryanc-unity

    ryanc-unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    859
    Hey @_nebulus_! I'm sorry that you're also running into this issue. Do other Collab-enabled projects on your main machine also have blank toolbars?
     
  6. Jordi_Unitys

    Jordi_Unitys

    Joined:
    Dec 15, 2016
    Posts:
    12
    Hey @ryanc-unity !No problems!Yes,Collab.enabled projects on this machine also exhibit blank toolbars.
     
  7. ryanc-unity

    ryanc-unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    859
    Thank you for the update @Jordi_Unitys! There's one more thing I'd like you to try to help unblock you. Could you go here and download any version of 5.6 to your computer? Then, after opening that 5.6 version of Unity, go back to 2017.2 and open your project again and see if your Collab Toolbar is still blank.
     
  8. Jordi_Unitys

    Jordi_Unitys

    Joined:
    Dec 15, 2016
    Posts:
    12
    Hi @ryanc-unity!I did what you tell me ,but after that,the collab still blank.Thanks
     
  9. rukzachini

    rukzachini

    Joined:
    Aug 23, 2014
    Posts:
    1
    Hi. I have trouble with publish and my history is empty. Win 10, Unity ver. 2017.3.0f3 Personal.
    unknown_error.png
     
    Argument likes this.
  10. ryanc-unity

    ryanc-unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    859
    Hi @Jordi_Unitys and @rukzachini! These both sound like more technical issues that our Support team would be more qualified to help you with. Please submit a support ticket and they'll be happy to get you unblocked. You can do so by following the steps here.
     
    rukzachini likes this.
  11. henrivivier

    henrivivier

    Joined:
    Apr 12, 2017
    Posts:
    2
    Same issue here. Tried everything in the forum. Im in France running 2017.3.1f1 Pro. Should I try updating my project to 2018.1 ?
     
  12. ryanc-unity

    ryanc-unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    859
    Hi @henrivivier! If you've tried everything in this forum then please get in touch with our Support Team and let them know which methods you've tried already. They'll be able to help get you unblocked.
     
  13. SushiDestroy

    SushiDestroy

    Joined:
    Sep 30, 2013
    Posts:
    1
    Hi,

    I have an issue with the collab window.

    All the Services windows works, but Collab still black (see screenshoot).
    I have try all the method of this post, nothing works.

    The other computers on the office don't have any problems.

    Some advice ?

    Problem on Unity 2017, 2018.1.3 and 2018.1.4 (SSD / HDD no change)
    PC on Windows 10 last update
    Asus P8z77-v
    I7-3770
    Quadro K4200
    32go ddr3
     

    Attached Files:

  14. ryanc-unity

    ryanc-unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    859
    Hi @SushiDestroy! Would you mind getting in touch with our Support Team here and let them know which fixes you've tried so far so that they can help get you unblocked?
     
  15. johnSalomon

    johnSalomon

    Joined:
    May 6, 2015
    Posts:
    2
    Hi,

    I have an issue with Collab too, when I click the Collab button the window opens without any problems but when i type something in the changes field it just gets blank. Publishing works when i don't type anything.
    I'm using Unity 2018.2.1f1, Ubuntu 18.04.1 LTS.
     
  16. Foxxis

    Foxxis

    Joined:
    Jun 27, 2006
    Posts:
    1,107
    Experiencing this as well in 2017.1.4 on OSX. What is the recommended workaround?
     
  17. ryanc-unity

    ryanc-unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    859
    Hi @Foxxis. I'd first recommend that you upgrade your project to at least 2017.2.0f1. If you can't do that then please try each of the following to see if any of them resolve your issue:
    1. Turn off firewall and proxies.
    2. Check if firewall allows these domains through:
      *.unity.com
      *.unity3d.com
      *.cloud.unity3d.com
      *.*.amazonaws.com
      *.pubnub.com
    3. Check if running more than one instance of Unity.
    4. Delete your Packages folder:
      (Mac) <username>\Library\Unity\Packages
      (Windows) <username>\AppData\Roaming\Unity\Packages
    5. Delete the files in:
      (Windows) AppData\LocalLow\Unity/Browser\Cache\Local Storage
      (Mac) <username>\Library\Unity\Browser\Cache\Local Storage
    6. Re-download project from Cloud.
    7. Check if http://localhost:38000/unity/service/collab/localChanges returns anything