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Black screen from UnityAds-3.0.0 (Android, Admob mediation)

Discussion in 'Unity Ads & User Acquisition' started by psvgamestudio, Feb 19, 2019.

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  1. psvgamestudio

    psvgamestudio

    Joined:
    Jan 13, 2017
    Posts:
    12
    After displaying Interstitial from UnityAds via GoogleAds mediation I received a black screen with UI only (GDPR link and close button).
    Close button has close delay (timer) and after at becomes active it can close ad.
    GDPR button shows interfase but only few pixels of its top side are visible. Here no buttons are clickable.
    Screenshot_20190219-122046.png
    Blank part of screen is not clickable.
    I used VPN (Finland , Helsinki).
    Device: Moto Z Play2, Android 8.0.0
    Unity3D-2018.2.20f1
    GoogleAdsSDK-3.15.1
    There are two log files attached (log2 was written at the same time video was recorded).
    Here is video (where after ad was successfully shown we get another one which is black)
     

    Attached Files:

  2. AndrewKOnecny

    AndrewKOnecny

    Unity Technologies

    Joined:
    Feb 19, 2019
    Posts:
    1
    Hi,

    It seems like there's an issue with our Display Interstitial support, where the content is not correctly formatted on the screen, but it's still covering all clickable content.

    I will go ahead and file a ticket to fix this issue. Thanks for finding this. :)
     
    annahc and DenisasK like this.
  3. IndieFist

    IndieFist

    Joined:
    Jul 18, 2013
    Posts:
    520
    Hi! i have the same issue in 2018.3.13f1.
    Before the "consent" popup appers the user only can see a black screen.
    Any solution about this?
     
  4. vfontoura

    vfontoura

    Joined:
    Oct 9, 2014
    Posts:
    40
    Hello Andrew, could you tell me if the fails my players are reporting are related to this problem you have founded ? Here are some logs Im collecting:

    *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** pid: 0, tid: 0 >>> com.VFDesign.PhoneShake <<< backtrace:

    #00 pc 0000000000096056 /system/bin/linker (__dl_abort+58)

    #01 pc 0000000000011bab /system/bin/linker (__dl__ZN20LinkerBlockAllocator11protect_allEi+32)

    #02 pc 0000000000007bdd /system/bin/linker (__dl__ZN18ProtectedDataGuardC2Ev+24)

    #03 pc 000000000000a7cf /system/bin/linker (__dl__Z9do_dlopenPKciPK17android_dlextinfoPKv+1286)

    #04 pc 000000000000732b /system/bin/linker (__loader_dlopen+38)

    #05 pc 0000000000000d19 /system/lib/libdl.so (dlopen+4)

    #06 pc 00000000002544d8 /data/app/com.VFDesign.PhoneShake-04xjv2HyeRwv_Z0FO-Iayg==/split_config.armeabi_v7a.apk

    #07 pc 0000000000009809 /system/bin/app_process32 (art::SignalChain::Handler(int, siginfo*, void*)+220)

    #08 pc 0000000000019bf4 /system/lib/libc.so

    #09 pc 00000000000cd564 /vendor/lib/hw/vulkan.msm8953.so (QglManagedBuf::GetSpace(unsigned int)+42)

    #10 pc 000000000005f0e9 /vendor/lib/hw/vulkan.msm8953.so (QglCommandBuffer::Begin(QglCommandBufferBeginInfo const*)+64)

    #11 pc 0000000000044521 /vendor/lib/hw/vulkan.msm8953.so (qglinternal::vkBeginCommandBuffer(VkCommandBuffer_T*, VkCommandBufferBeginInfo const*)+62)

    #12 pc 0000000000010713 /system/lib/libvulkan.so (vulkan::api::(anonymous namespace)::BeginCommandBuffer(VkCommandBuffer_T*, VkCommandBufferBeginInfo const*)+82)

    #13 pc 00000000006f3d28 /data/app/com.VFDesign.PhoneShake-04xjv2HyeRwv_Z0FO-Iayg==/split_config.armeabi_v7a.apk

    #14 pc 0000000000722e08 /data/app/com.VFDesign.PhoneShake-04xjv2HyeRwv_Z0FO-Iayg==/split_config.armeabi_v7a.apk

    #15 pc 00000000007068cc /data/app/com.VFDesign.PhoneShake-04xjv2HyeRwv_Z0FO-Iayg==/split_config.armeabi_v7a.apk

    #16 pc 0000000000762e80 /data/app/com.VFDesign.PhoneShake-04xjv2HyeRwv_Z0FO-Iayg==/split_config.armeabi_v7a.apk

    #17 pc 00000000007638fc /data/app/com.VFDesign.PhoneShake-04xjv2HyeRwv_Z0FO-Iayg==/split_config.armeabi_v7a.apk

    #18 pc 000000000075b9fc /data/app/com.VFDesign.PhoneShake-04xjv2HyeRwv_Z0FO-Iayg==/split_config.armeabi_v7a.apk

    #19 pc 00000000002fffe0 /data/app/com.VFDesign.PhoneShake-04xjv2HyeRwv_Z0FO-Iayg==/split_config.armeabi_v7a.apk

    #20 pc 0000000000073a01 /system/lib/libc.so (__pthread_start(void*)+22)

    #21 pc 000000000001e1dd /system/lib/libc.so (__start_thread+24)

    ------------------------------------------------------------------

    java.lang.Error: FATAL EXCEPTION [main] Unity version : 2019.1.7f1 Device model : asus ASUS_X00DD Device fingerprint: asus/WW_Phone/ASUS_X00DD:8.1.0/OPM1.171019.011/15.0200.1812.503-0:user/release-keys Caused by

    at com.unity3d.player.UnityPlayer.nativeRestartActivityIndicator (Native Method)

    at com.unity3d.player.UnityPlayer.resume (Unknown Source:23)

    at com.unity3d.player.UnityPlayerActivity.onResume (Unknown Source:5)

    at android.app.Instrumentation.callActivityOnResume (Instrumentation.java:1356)

    at android.app.Activity.performResume (Activity.java:7159)

    at android.app.ActivityThread.performResumeActivity (ActivityThread.java:3576)

    at android.app.ActivityThread.handleResumeActivity (ActivityThread.java:3641)

    at android.app.ActivityThread.handleLaunchActivity (ActivityThread.java:2862)

    at android.app.ActivityThread.-wrap11 (Unknown Source)

    at android.app.ActivityThread$H.handleMessage (ActivityThread.java:1589)

    at android.os.Handler.dispatchMessage (Handler.java:106)

    at android.os.Looper.loop (Looper.java:169)

    at android.app.ActivityThread.main (ActivityThread.java:6521)

    at java.lang.reflect.Method.invoke (Native Method)

    at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run (RuntimeInit.java:438)

    at com.android.internal.os.ZygoteInit.main (ZygoteInit.java:807)

    -------------------------------------------------------------------------------------

    java.lang.Error: FATAL EXCEPTION [UnityChoreographer] Unity version : 2019.1.7f1 Device model : samsung SM-A605GN Device fingerprint: samsung/a6plteub/a6plte:9/PPR1.180610.011/A605GNUBS3BSE1:user/release-keys Caused by

    at android.view.Choreographer.postFrameCallbackDelayed (Choreographer.java:511)

    at android.view.Choreographer.postFrameCallback (Choreographer.java:494)

    at bitter.jnibridge.JNIBridge.invoke (Native Method)

    at bitter.jnibridge.JNIBridge$a.invoke (Unknown Source:20)

    at java.lang.reflect.Proxy.invoke (Proxy.java:1006)

    at $Proxy7.doFrame (Unknown Source)

    at android.view.Choreographer$CallbackRecord.run (Choreographer.java:947)

    at android.view.Choreographer.doCallbacks (Choreographer.java:761)

    at android.view.Choreographer.doFrame (Choreographer.java:693)

    at android.view.Choreographer$FrameDisplayEventReceiver.run (Choreographer.java:935)

    at android.os.Handler.handleCallback (Handler.java:873)

    at android.os.Handler.dispatchMessage (Handler.java:99)

    at android.os.Looper.loop (Looper.java:214)

    at android.os.HandlerThread.run (HandlerThread.java:65)

    -----------------------------------------------------------------------------------

    java.lang.Error: FATAL EXCEPTION [UnityAdsCacheThread] Unity version : 2019.1.8f1 Device model : motorola moto g(6) Device fingerprint: motorola/ali/ali:9/PPS29.55-37-4/908b8:user/release-keys Caused by

    at java.util.zip.Inflater.inflateBytes (Native Method)

    at java.util.zip.Inflater.inflate (Inflater.java:270)

    at com.android.okhttp.okio.InflaterSource.read (InflaterSource.java:67)

    at com.android.okhttp.okio.GzipSource.read (GzipSource.java:80)

    at com.android.okhttp.okio.RealBufferedSource$1.read (RealBufferedSource.java:371)

    at java.io.BufferedInputStream.fill (BufferedInputStream.java:248)

    at java.io.BufferedInputStream.read1 (BufferedInputStream.java:288)

    at java.io.BufferedInputStream.read (BufferedInputStream.java:347)

    at java.io.FilterInputStream.read (FilterInputStream.java:107)

    at com.unity3d.services.core.request.WebRequest.makeStreamRequest (WebRequest.java:190)

    at com.unity3d.services.core.cache.CacheThreadHandler.downloadFile (CacheThreadHandler.java:136)

    at com.unity3d.services.core.cache.CacheThreadHandler.handleMessage (CacheThreadHandler.java:70)

    at android.os.Handler.dispatchMessage (Handler.java:106)

    at android.os.Looper.loop (Looper.java:193)

    at com.unity3d.services.core.cache.CacheThread.run (CacheThread.java:47)
     
  5. ap-unity

    ap-unity

    Unity Technologies

    Joined:
    Aug 3, 2016
    Posts:
    1,519
    vfontoura likes this.
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