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Black screen after watch ads video

Discussion in 'Unity Ads & User Acquisition' started by juanmabonet, Mar 22, 2018.

  1. juanmabonet

    juanmabonet

    Joined:
    Jan 12, 2017
    Posts:
    27
    Hi, i’m Using unity 2017.3. I have ads in test mode, with unity 2017.1 I has not problem but with 2017.3 when ads video have finished the screen stay black and I need kill the app and restart. I try in 3 differents android devices.
    Can you help me, please?
    Thank you.
     
    juanmabonet, Mar 22, 2018
    #1

  2. Callie-Zhu

    Callie-Zhu

    Unity Technologies

    Joined:
    Mar 2, 2016
    Posts:
    42
    Hi @juanmabonet ,

    Can you please email unityads-support@unity3d.com with the issue description and attach any info you think would be helpful? Such as Game ID, Integrate method, device log with Debug Mode enabled and screenshots of the black screen etc. Someone on the support team will get back to you.
     
    Callie-Zhu, Mar 23, 2018
    #2

  3. juanmabonet

    juanmabonet

    Joined:
    Jan 12, 2017
    Posts:
    27
    Hi, it’s work good now. I didn’t change anything. May be server problem?.
    Thank you.
     
    juanmabonet, Mar 24, 2018
    #3