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Bug Banner ad component doesn't show after returning from clicking it

Discussion in 'LevelPlay' started by Archer3CL, Oct 9, 2023.

  1. Archer3CL

    Archer3CL

    Joined:
    Oct 1, 2016
    Posts:
    1
    Hi devs.

    I've recently completed a LevelPlay integration tutorial for my game, and I've successfully implemented ads. However, I've encountered an issue specifically related to banner ads.

    I've created a video demonstration to showcase the problem.

    Initially, everything works as expected on the first app load. However, when the app loses focus (e.g., going to home, clicking on the banner to open browser, etc.) and I return to it, the banner disappears, and none of the expected actions function. Interestingly, there are no error messages in the console, and the IronSource callbacks do not report any issues. I hope you could help me or at least share any information that might help to resolve this issue.

    Banner_Issue.gif
     
    JG0328 likes this.
  2. yunanhou

    yunanhou

    Unity Technologies

    Joined:
    Feb 23, 2023
    Posts:
    35
    Can you raised a case here please? Our dedicate support team will assist you!
     
    JG0328 likes this.
  3. JG0328

    JG0328

    Joined:
    Sep 7, 2015
    Posts:
    2
    Hello!

    I have the same issue :(

    Did you find a solution?
     
  4. EvolutionOfGames

    EvolutionOfGames

    Joined:
    Jan 3, 2017
    Posts:
    1
    Me too. In the demo scene, after returning to the application, the banner disappears and never appears again.
    Unity 2022.3.12f1