Hello community, we recently got live our Sci-Fi Modular pack on the Unity 3D asset store. It started out with several good sales at the number of 10 up to the moment we got a negative review from a buyer. His main argument was that the assets did not look as good as on the videos we supplied for the asset pack and that it was not optimized for games and an engine like Unity. From his comments that he was able to achieve 3-4 fps we understood that he lacked the technical knowledge to set up Unity as it was supposed to in order to get the best results. (Like to note that we got 30-45 fps on a 2010 PC and 60 fps on a modern PC with a GeForce 980 and over 100FPS using a LOD system) We replied asking if he had written the readme.txt file supported with the asset that has simple steps needed to setup Unity so that the asset will run. Furthermore stated our technical support email for him to contact us in order to help him set the asset to run correctly. But it has been over a week now and he has not contacted us. His review was a one star bad review on an asset pack that was featured on Unity's homepage. Have you encountered buyers with no or limited technical knowledge giving bad reviews to your assets? How do you deal with such a problem? and what are your thoughts in a direction to evolve the asset score so that reviewers/buyers get stars as our products do. (This is done in many sell/buy communities - where buyers rate but also sellers rate the buyers ) Thank you for your time and we hope that we can initiate a talk about this matter.