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Asset submission has been at processing data for over a week

Discussion in 'Assets and Asset Store' started by andycodes, Jul 21, 2022.

  1. andycodes

    andycodes

    Joined:
    Jan 22, 2013
    Posts:
    39
    Hello all,
    I wanted to check on this to see if I should raise a support ticket with the UAS staff. I submitted a somewhat large texture package (~3GB) a week and a half ago and it still is saying `Pending: Processing Data`. When I initially uploaded the package for submission, it went through the pending phase, was put in the queue, and the next day saw it back in the processing data state.

    Meanwhile, I submitted a few other assets earlier that week of similar package sizes (one of them was 3.4GB), and all of them went through the processing data phase in under an hour, and most of which have been approved for publishing after being placed upwards of 800 in the queue.

    Is this just a bug in the system, and my package is still moving through the queue behind the scenes, or is my asset stuck in limbo until I reach out to have it fixed?
     
    andycodes, Jul 21, 2022
    #1

  2. Rowlan

    Rowlan

    Joined:
    Aug 4, 2016
    Posts:
    3,841
    Create new draft and re-submit.
     
    Rowlan, Jul 22, 2022
    #2
    andycodes likes this.

  3. vogler

    vogler

    Joined:
    Jul 2, 2021
    Posts:
    2
    I have the same problem, but re-submit does not help.
     
    vogler, Oct 3, 2023
    #3