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Asset Store: 'Your session is too old'

Discussion in 'Editor & General Support' started by Alpha17x, May 15, 2017.

  1. Alpha17x

    Alpha17x

    Joined:
    Dec 14, 2013
    Posts:
    2
    Error: "Your session is too old. You most log out and login again to complete check-out.

    This occurs when I add an item to my cart in the asset store and then view my cart. I cannot click 'check-out' it is disabled. I have logged out of and back into unity while it is running. I have logged out, closed unity, opened it again and logged in again. I have logged out, performed a hard shut-down of the computer, restarted the computer and logged in again. The error persists.

    I have to say the engine's user experience and interface have been more of a task than actually making something with it.

    Where is unity storing the cache/cookies for this?
     
    Alpha17x, May 15, 2017
    #1
    Ony likes this.

  2. Ravenshadow

    Ravenshadow

    Joined:
    May 16, 2013
    Posts:
    11
    I'm getting the same thing. Really annoying.
     
    Ravenshadow, May 16, 2017
    #2
    Ony likes this.

  3. mptp

    mptp

    Joined:
    May 30, 2014
    Posts:
    29
    Same here.
    Top quality store - literally unable to purchase anything.

    Why is Unity even validating session length for purchases? =/

    ---

    edit: the web store is working, so for now we can use that :)
     
    mptp, May 16, 2017
    #3
    halley likes this.

  4. lasse

    lasse

    Unity Technologies

    Joined:
    Oct 26, 2011
    Posts:
    52
    My bad! Found the problem, working on a fix...
     
    lasse, May 16, 2017
    #4

  5. lexi89puzzle

    lexi89puzzle

    Joined:
    Feb 22, 2017
    Posts:
    10
    lexi89puzzle, May 16, 2017
    #5

  6. dotinjection

    dotinjection

    Joined:
    Apr 13, 2017
    Posts:
    1
    i have the same issue. this is ridiculous :-\
     
    dotinjection, May 16, 2017
    #6

  7. s_aturn

    s_aturn

    Joined:
    Jun 8, 2015
    Posts:
    13
    Hi Lasse!

    Any info on when this issue will be fixed? thanks a lot !

    M
     
    s_aturn, May 16, 2017
    #7

  8. Aledebarande

    Aledebarande

    Joined:
    Oct 6, 2015
    Posts:
    15
    Relax, take a deep breath, and postpone your consumeristic fury :D
     
    Aledebarande, May 16, 2017
    #8

  9. Thomas-K989

    Thomas-K989

    Unity Technologies

    Joined:
    Nov 8, 2011
    Posts:
    51
    A fix has been released to resolve this issue. Please log out and in again, and the error message should be gone.

    This was not a case of the Asset Store needing to validate the length of your session. As you may have noticed the entire log in process has changed.

    Sorry for the inconvenience.
     
    Thomas-K989, May 16, 2017
    #9

  10. Tulrath

    Tulrath

    Joined:
    Feb 1, 2015
    Posts:
    13
    Logged out and back on. Asset Store tab in Unity now doesn't work at all. Stays grey.
    Using Unity Editory 5.6.0f3 Personal on Windows 10 64-bit.

    Just trying to import a package I already purchased, can't even do that :(
     
    Tulrath, May 16, 2017
    #10

  11. jwvanderbeck

    jwvanderbeck

    Joined:
    Dec 4, 2014
    Posts:
    820
    Do I need to do something else to get this fix other than just log out and back in? Because I have done that multiple times, yet every time I go to purchase something I get the same error.

    Logging our and back in all the time is so very annoying and frankly makes me want to stop purchasing things!
     
    jwvanderbeck, Jun 11, 2017
    #11
    Ony likes this.

  12. lasse

    lasse

    Unity Technologies

    Joined:
    Oct 26, 2011
    Posts:
    52
    Can you drop me a DM with the email address affected? Then I'll have a look...

    /L
     
    lasse, Jun 12, 2017
    #12

  13. ScruffyNinja

    ScruffyNinja

    Joined:
    Nov 13, 2012
    Posts:
    13
    Still an issue in 2017.1.0f1 ... and really annoying.
     
    ScruffyNinja, Jun 30, 2017
    #13

  14. jacknorth

    jacknorth

    Joined:
    Jul 18, 2017
    Posts:
    1
    Hey wtf? is this fixed?

    Please don't ask me for personal information in this forum
     
    jacknorth, Jul 18, 2017
    #14

  15. mattSydney

    mattSydney

    Joined:
    Nov 10, 2011
    Posts:
    171
    +1 very annoying having to log out and log in every single time!
     
    mattSydney, Jul 28, 2017
    #15

  16. Rusted_Games

    Rusted_Games

    Joined:
    Aug 29, 2010
    Posts:
    135
    not fixed yet!
     
    Rusted_Games, Aug 11, 2017
    #16

  17. puzzlekings

    puzzlekings

    Joined:
    Sep 6, 2012
    Posts:
    402
    Still getting this.

    Right in the middle of the sale - LOL
     
    puzzlekings, Sep 15, 2017
    #17

  18. Rarceth

    Rarceth

    Joined:
    Oct 15, 2015
    Posts:
    41
    Just gonna bump :p Had for a while, still not fixed
    Still want me to DM email?
     
    Rarceth, Sep 25, 2017
    #18

  19. SpinTheDaddy

    SpinTheDaddy

    Joined:
    Aug 9, 2016
    Posts:
    29
    Happening to me every god damn time. On both computers. Getting very annoyed.
     
    SpinTheDaddy, Oct 2, 2017
    #19

  20. Asterozoa

    Asterozoa

    Joined:
    Jul 23, 2013
    Posts:
    1
    Bump
     
    Asterozoa, Oct 24, 2017
    #20

  21. Ony

    Ony

    Joined:
    Apr 26, 2009
    Posts:
    1,973
    Found my way to this thread, because, yup... happening here as well, in-game store.
     
    Ony, Nov 5, 2017
    #21

  22. Stephan-Tanguay

    Stephan-Tanguay

    Joined:
    Jan 27, 2011
    Posts:
    21
    Still an issue in 2017.2.0F3
     
    Stephan-Tanguay, Nov 7, 2017
    #22

  23. jwvanderbeck

    jwvanderbeck

    Joined:
    Dec 4, 2014
    Posts:
    820
    Still happening regularly for me in Unity 2017.3 beta, but as before only on my Macbook, never on my Windows. Unity on Macbook in general just seems like it needs a lot of work. On Windows I never have to log in when starting Unity either, but on Macbook I almost always have to login to my account before I can even open my project.
     
    jwvanderbeck, Nov 9, 2017
    #23

  24. a0976068593

    a0976068593

    Joined:
    Nov 15, 2017
    Posts:
    1
    Error:

    your session is too old. you must logout and login again to complete checkout
     
    a0976068593, Nov 15, 2017
    #24

  25. Ziplock9000

    Ziplock9000

    Joined:
    Jan 26, 2016
    Posts:
    360
    Nov 16th, 2017 and I just got that issue too within Unity. Seems ok in Chrome
    2017.2.0f3
     
    Ziplock9000, Nov 17, 2017
    #25

  26. RGravity

    RGravity

    Joined:
    Jul 4, 2012
    Posts:
    30
    Same issue here (2017.2.0f3) - it has never been fixed for me.
    I have to log out, log in again - then close and reopen my unity project to buy anything.
    Ridiculous bug considering how much revenue unity must generate from the asset store - sort it out devs!
     
    RGravity, Nov 28, 2017
    #26
    Rusted_Games likes this.

  27. CloudyVR

    CloudyVR

    Joined:
    Mar 26, 2017
    Posts:
    709
    Same here on 2017.2.0f3

    Are sales not important?
     
    CloudyVR, Dec 3, 2017
    #27

  28. Rusted_Games

    Rusted_Games

    Joined:
    Aug 29, 2010
    Posts:
    135
    Bump
     
    Rusted_Games, Feb 7, 2018
    #28

  29. Derpcanics

    Derpcanics

    Joined:
    Aug 27, 2017
    Posts:
    1
    Yeah this happens to me as well. I find it especially annoying when using collab because if you do relog you have to check for changes again and this process takes awhile to begin with so I don't even bother. Quick work around if you aren't lazy is just go to the asset store online to make the purchase. It will show up right away in your downloads section of the Asset Store.
     
    Derpcanics, Feb 22, 2018
    #29

  30. camboRay

    camboRay

    Joined:
    Dec 11, 2017
    Posts:
    1
    As yet unresolved.
     
    camboRay, Feb 24, 2018
    #30
    NicBischoff likes this.

  31. NicBischoff

    NicBischoff

    Joined:
    Mar 19, 2014
    Posts:
    204
    Can confirm. Still happening. It started when unity had that data breach last year. It’s very annoying and sometimes I don’t bother buying the asset they day as my password is managed by a manager and I need to copy paste it each time.
     
    NicBischoff, Feb 24, 2018
    #31
    halley likes this.

  32. glasseyedave

    glasseyedave

    Joined:
    Jun 18, 2017
    Posts:
    1
    I am having the same problem. I am finding Unity to be very frustrating. Thinking about going to Unreal. Maybe they know what they are doing. Glad I am not trying to sell things in the Unity store.
     
    glasseyedave, Apr 11, 2018
    #32

  33. NicBischoff

    NicBischoff

    Joined:
    Mar 19, 2014
    Posts:
    204
    Yeap. Had to log out and log back in again today as well. If the session is a few hours old it kicks you out of the store, even though you are still logged in...
     
    NicBischoff, Apr 11, 2018
    #33