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Asset store support contact

Discussion in 'General Discussion' started by janpec, Aug 6, 2018.

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  1. janpec

    janpec

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    Jul 16, 2010
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    Hey guys, does anyone know if there is a way to contact Asset store team for some support? The asset store admin is the only email i have, but so far i havent been lucky with response. Is there another way to contact them directly?
     
  2. TonyLi

    TonyLi

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    Apr 10, 2012
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    Do you need support with the Asset Store functionality itself or with an asset you bought on the store?
     
  3. janpec

    janpec

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    Tony its kinda in between. Its actually my asset (publisher) that somehow got broken without me submitting any changes, so i would like to ask them how to proceed. Probably more of a functiionality question.
     
  4. Dustin-Horne

    Dustin-Horne

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    Apr 4, 2013
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    I've always emailed assetstore@unity3d.com and had good luck.
     
  5. veeratheveera

    veeratheveera

    Joined:
    Feb 20, 2018
    Posts:
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    unity asset store very worst. I have purchased asset 2650 rupees. But status pending unable to download or access the asset. when it get update. Already 1 week gone. I sent lot of mails but no response.
     
  6. r618

    r618

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    Jan 19, 2009
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    turn off your VPN - if possible, at all
    also don't post to unrelated threads, rather open new topic if you have separate issue
     
  7. gilley033

    gilley033

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    Posts:
    1,085
    It's possible someone in the community has had the issue, so I would consider asking in the Asset Store Publisher forum or on the official Unity Discord.
     
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