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Asset Store Purchase Not There.

Discussion in 'Editor & General Support' started by w1nterl0ng, Jan 8, 2012.

  1. w1nterl0ng

    w1nterl0ng

    Joined:
    Jan 19, 2010
    Posts:
    32
    Hi, I purchased "SampleStudio With Sliding menu" yesterday using PayPal. My PayPal account show the payment as completed, but when I go into the asset store I cannot find my purchase, and when I view the Sample Studio asset page it says Buy $30 as though I had never purchased it. I have logged out of the app and back in.
    Has this happened to anyone else?
    Does anyone have any ideas on how to resolve this?
    Thanks, Fred
     
  2. w1nterl0ng

    w1nterl0ng

    Joined:
    Jan 19, 2010
    Posts:
    32
    If anyone from unity reads the support forum, please follow up on this.
    here is the ref#: ref:00D2M42f.5002JxK9w:ref
     
  3. w1nterl0ng

    w1nterl0ng

    Joined:
    Jan 19, 2010
    Posts:
    32
    DOES ANYONE FROM UNITY READ THE SUPPORT FORUM?
    I have an open ticket with the support team, it has been open for 2 weeks, I sent an email asking for an update a week ago and i have not received a response.
    Has this happened to anyone else? Am I doing this right?
    1. Send Email to support@
    2. get a reference number.
    3. wait
    4. Send email to support@
    5. Wait
    6. Post On Support Forum
    7. Wait
    repeat steps 4 through 7.
     
  4. MADmarine

    MADmarine

    Joined:
    Aug 31, 2010
    Posts:
    627
    Hm, I'd suggest sending a private message to one of the Unity Staff/Admins, that might get their attention.
     
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