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Asset store publisher sales are suddenly gone!

Discussion in 'Assets and Asset Store' started by Ximo-Catala, Oct 23, 2017.

  1. Ximo-Catala

    Ximo-Catala

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    Hi!

    Any asset store publisher having their sales gone from the publishers page?

    I've just lost track of all my sales since July, including the October's ones which have not finished yet!!

    Any idea anyone?

    Many thanks!
     
  2. CGPitbull

    CGPitbull

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    sa
    same here.. WTF!!!
     
  3. Atomic3d

    Atomic3d

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    same
    there may be temporary problems
     
    AndrewAssetStore likes this.
  4. hasanbayat

    hasanbayat

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    And Same Here, @AndrewAssetStore, Unity Asset Store Staff team, What is the problem?
     
  5. Osarion

    Osarion

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    Same here... some weird stuff is happening lately...
     
  6. Wanzyee

    Wanzyee

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  7. CGPitbull

    CGPitbull

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    look like somebody push the wrong button :eek:
     
    Rodolfo-Rubens likes this.
  8. pery77

    pery77

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    WTF!!! I lost October sales !!!
     
  9. NWHCoding

    NWHCoding

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    Same here. Great job Unity devs :D
     
    CGPitbull likes this.
  10. LaneFox

    LaneFox

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    Didn't this happen recently? IIRC it was a display bug while the sales are still accurately tracked for payouts/etc.
     
  11. CDA-Creations

    CDA-Creations

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    I also October sales. o_O
     
  12. fla-rar

    fla-rar

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    no octuber sales ...... please help
    .
    BORRAME J.jpg
     
  13. hasanbayat

    hasanbayat

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    No October, September, August, July, June Sales, I have lost all of them.
    I can post screenshots, but they will be long.
     
  14. NWHCoding

    NWHCoding

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    Actually, it does show one giveaway I had, but not sales.
     
  15. ManHunterITA

    ManHunterITA

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    Same here: no sales since June 2017. Weirdly, gift packages are still tracked.
    Probably they are working on it, so it is a temporary displaying bug.
     
  16. jackmememe

    jackmememe

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    @Carti already gave an answer in the publisher forum:
     
  17. NWHCoding

    NWHCoding

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    Well, they COULD inform publishers about it somewhere. No unneccesary hearth attack that way.
    Also, considering that they get that 30% it would be great if support didn't take 2 weeks to respond along with 4 weeks to approve an asset.
     
  18. hasanbayat

    hasanbayat

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  19. UnityMaru

    UnityMaru

    Community Manager Unity Technologies

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    Hi there,

    I do apologise. I can confirm that this is an issue on our end & is affecting a number of Publishers. The Asset Support Team are aware of the issue & investigating as we speak and anticipate that this will be fixed in a few hours. I have been informed that there has not been any loss of data.

    Please bear with us in the meantime. I am sorry for any confusion caused by all this. I will come back to this thread once I have an update.
     
    Last edited: Oct 23, 2017
  20. hasanbayat

    hasanbayat

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    Why aren't you guys making a maintenance page for these issues, this decreases the report and increases the publisher assurance.

    Thanks.
     
    Ximo-Catala likes this.
  21. UnityMaru

    UnityMaru

    Community Manager Unity Technologies

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    This is something that I will personally feedback as I am certainly in agreement with you :)
     
  22. me9za

    me9za

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    Mine are gone too! wtf
     
  23. LaneFox

    LaneFox

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    There is an explanation literally 3 posts up.

     
  24. me9za

    me9za

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    Well at least no data was lost.
     
  25. JoltBug

    JoltBug

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    Thanks for the assurance that our sales are not lost :)
     
    Tom_Veg likes this.
  26. Thunderent

    Thunderent

    Pocket Artist

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    I have the same issue.This thread calmed me down a little as I'm not the only one. :D
     
  27. Rodolfo-Rubens

    Rodolfo-Rubens

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    Yep, same boat.
     
  28. Tom_Veg

    Tom_Veg

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    Same here. But Carti's words are comforting.
     
  29. Dustin-Horne

    Dustin-Horne

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    Also, just as an FYI... while my other data is not showing, new sales from today are showing up in my dashboard so this does not appear to impact actual sales.
     
  30. fla-rar

    fla-rar

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    wjust for a record....
    what i i sell this heart CLICK HERE
    while this error stay?
    unity will add this sale or not ?
     
  31. Sword-Master

    Sword-Master

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    Thanks for unity technology team.The sales data of june and july seems to be recovery for now,but the August ,September and October are still zero.
     
  32. XilenceX

    XilenceX

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    I only started selling assets in October, and the sales are displayed as 0 right now. However I'm glad no data was lost, so I hope they will be restored to their correct number soon.
     
  33. NWHCoding

    NWHCoding

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    Well if they overshoot a bit I won't start complaining immediately.
     
  34. jmunozar

    jmunozar

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    same over here, and I just got 1 sale and says it got sold for 0!, hope you guys are also aware of the sales you get while you fix this issue
     
  35. dogzerx2

    dogzerx2

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    Suddenly I got the sales of 100 random people in my account, hmm weird. I'm rich now.
     
  36. dogzerx2

    dogzerx2

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    Just kidding. Same here. :-\

    This whole month's sales gone. Only shows 1 item that I sold today.

     
    Sergasteam1 likes this.
  37. walledcityinfotech

    walledcityinfotech

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    Thanks ! Much Appreciated :)
     
  38. techsalad

    techsalad

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    Same here. However, the sales for June, July and August seem to be back on my dashboard. September and October are still lost.
     
  39. chingwa

    chingwa

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    Same for me, Sept. and Oct. are kaput.
     
  40. CGPitbull

    CGPitbull

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  41. Ximo-Catala

    Ximo-Catala

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    it finally shows my sales from July to September but..... yet October is gone! October has been my best month in sales by far to present date....
    looking forward to see my dashboard restored
     
  42. Ashfahan

    Ashfahan

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    Same thing happens with me /...all of my October sales are gone
     
  43. Sampyrtuh

    Sampyrtuh

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    I also face the same issue, my September and October sale was missing.
     
  44. Joe-Censored

    Joe-Censored

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    Only missing Sept/Oct for me.
     
  45. Will-Morillas

    Will-Morillas

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    Still missing October but September is slowly updating sales
     
  46. Kasaie

    Kasaie

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    @Carti ,
    Thanks for clarifications. Much appreciated.

    I had the same issue, but sales are getting restored eventually and while the October sales are still missing, all other months are restored and showing up correctly.
     
  47. Rodolfo-Rubens

    Rodolfo-Rubens

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    September is completely back for me, October is only partially back.
     
  48. QubitsDev

    QubitsDev

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    I have the same problems, I worry about the month of October, please solve the problem...:(:(:(
     
  49. techsalad

    techsalad

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    Roughly 10% of my sales of October are back.
    After this incident, I will start to regularly take screenshots of my dashboard...
     
    Tom_Veg, Ximo-Catala and ZugZug-Art like this.
  50. Ximo-Catala

    Ximo-Catala

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    ahh... finally everything is back!
    thanks!
     
    Thunderent and Tom_Veg like this.
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