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Asset Store Non-Functional During Sale. Again.

Discussion in 'Assets and Asset Store' started by NathanielAH, Nov 14, 2022.

  1. NathanielAH

    NathanielAH

    Joined:
    Jul 22, 2013
    Posts:
    70
    [EDIT] I was able to get a purchase through a minute ago. But the receipt page didn't load; just got the e-mail receipt. So may be working intermittently.[/EDIT]

    Every sale the store becomes non-functional. Can't buy things, can't get pages to load, and whole vendor asset stores disappearing/reappearing.

    Every. Sale.

    For a company with 297.0 million revenue last quarter, it's pathetic.

    Just my 2-cents.
     
    Last edited: Nov 14, 2022
  2. zubairhamed

    zubairhamed

    Joined:
    Sep 8, 2018
    Posts:
    1
    can't see my purchased assets either, borked shopping cart etc
     
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  3. ozoner

    ozoner

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    Jun 8, 2009
    Posts:
    85
    I am dead in the water as well. Just bought a couple assets and now I can't see any of my assets in the store ( I have over 600 ). This is at best annoying hopefully they will get it fixed soon. I have a busy day here, so early lunch and hopefully they will have it fixed when I return.
     
  4. RKeown3D

    RKeown3D

    Joined:
    Oct 14, 2014
    Posts:
    185
    If you click on a publisher's link, its coming up with "This publisher has no assets yet.", as well.
     
  5. Siebewobke

    Siebewobke

    Joined:
    Mar 15, 2022
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    2
    Yup, trying to buy something for over an hour now... my Cart just stays empty, sadge.
     
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  6. qcrocknet

    qcrocknet

    Joined:
    Nov 19, 2020
    Posts:
    16
    Same here. No more assets in my account (900+). And cannot buy anything also. Click on Add cart or Buy now does not do anything...
     
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  7. Zimnel

    Zimnel

    Joined:
    Apr 23, 2015
    Posts:
    83
    I see I'm not alone, can't see any of my assets, can't see any of my lists, my account options are not working...
     
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  8. Kaegun

    Kaegun

    Joined:
    May 4, 2018
    Posts:
    15
    Seems I'm not alone then either, none of my assets are loading. Break time I guess...
     
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  9. KingfisherWyvernStudio

    KingfisherWyvernStudio

    Joined:
    Oct 5, 2011
    Posts:
    303
    Package Manger in Unity is also not working...... Weird things going on.
     
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  10. sniffle63

    sniffle63

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    Aug 31, 2013
    Posts:
    350
    At least some of you managed to buy stuff, I cant even get that far.
    50% of the assets I click on apparently don't exist
     
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  11. Cdngater

    Cdngater

    Joined:
    May 29, 2014
    Posts:
    65
    Same thing here, missing purchased assets. Guess we have to stop trying to access our assets until the sale is over.
     
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  12. mrbrenden

    mrbrenden

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    May 31, 2017
    Posts:
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    It's really convenient that I can browse around the store and clicking on an asset leads to a blank page. What a great sale!
     
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  13. VardenEE

    VardenEE

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    Jul 23, 2019
    Posts:
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    Does it typically stay down for hours or days or do they manage to scale it quickly? Because it's a huge f hindrance to us all
     
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  14. DrVive

    DrVive

    Joined:
    Jan 17, 2017
    Posts:
    3
    Yea, same here.. Trying to buy assets before scalpers buy them all up and jack up the price.... :)
     
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  15. Siebewobke

    Siebewobke

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    Mar 15, 2022
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    Well it took a while, but i managed to buy something :)
     
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  16. NathanielAH

    NathanielAH

    Joined:
    Jul 22, 2013
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    70
    In my anecdotal experience, it doesn't scale properly until day 2 or 3, and every new 24-hour or limited-time slot sale causes it to recur. Their backend isn't really scaling; it just falls over until enough people give up and go away so it can recover it seems.
     
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  17. VIC20

    VIC20

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    Jan 19, 2008
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    2,613
    Can’t open any asset pages at all.
     
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  18. ozoner

    ozoner

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    Jun 8, 2009
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    It's all up now on my end (USA), hope every one else is having the same outcome Cheers....
     
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  19. VIC20

    VIC20

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  20. TreyK-47

    TreyK-47

    Unity Technologies

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    Hey all! Wanted to let you know that the team is aware of the issues, and are currently working on it.
     
    NathanielAH, VIC20, GerryM and 3 others like this.
  21. Zimnel

    Zimnel

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    Apr 23, 2015
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    Everything is back on my end :)) Thanks for solving it fast!
     
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  22. NathanielAH

    NathanielAH

    Joined:
    Jul 22, 2013
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    It seems to be coming back.

    I guess my question is, what's being done to address this long term? I've posted on the same issue for multiple sales now; last one missed out on opportunities due to it as well. Glad it's fixed now, it just keeps recurring.
     
  23. TreyK-47

    TreyK-47

    Unity Technologies

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    I don't have much more to share, but I do know the team is aware of it and are looking to invest more into preventing this in the future.