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Artengine 2021.12.1.0 crash after launching

Discussion in 'ArtEngine - Archived' started by pwqpwq, Oct 30, 2021.

  1. pwqpwq

    pwqpwq

    Joined:
    Nov 11, 2017
    Posts:
    4
    I have a problem with ArtEngine Trial (v2021.12.1.0). I maged it to install but after launching it on my desktop (i see the splash screen for 20-30 seconds) and then it crashes. I tried to install it on my notebook and it launched but also with an error (something about .NET).

    As for my desktop computer - I installed all updates, downloaded new GPU nvidia drivers, but problem is still the same.

    My desktop configuration is:

    Threadripper 2970WX
    64BG RAM
    Geforce RTX 2070 (with latest drivers)
    Windows 10 21H1 (19043.1288)

    I finally updated everything that can be updated on my desktop, reinstalled the ArtEngine but result is the same - it is still crashing.
     
  2. vishnuvp7

    vishnuvp7

    Unity Technologies

    Joined:
    Jan 15, 2020
    Posts:
    9
    Hello, could you please send us your log files to artengine-support@unity3d.com?

    We shall take a look at the issue and get back with a solution for this.

    Logs can be found at %appdata%/.artomatix/Logs
     
  3. pwqpwq

    pwqpwq

    Joined:
    Nov 11, 2017
    Posts:
    4
    Thanks, I've just sent them.