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Are analytics processing delayed again?

Discussion in 'Unity Analytics' started by arumiat, Oct 19, 2019.

  1. arumiat

    arumiat

    Joined:
    Apr 26, 2014
    Posts:
    318
    I've not had my data update since the 15th October, is analytics down again?
     
  2. Lad-Ty

    Lad-Ty

    Joined:
    May 7, 2013
    Posts:
    36
    Same here. We just released our game, and I was seriously shocked how useless the analytics are to us... because we see no data whatsoever precisely since the date of our release (2019-10-15). I really hoped that we would see some actual numbers how the game is performing, but Unity Analytics seriously dropped the ball right when we could make some use of it. Last processed day = 2019-10-14, the release day and all subsequent are processing for eternity now. I am sorry our game made the analytics stop working for everyone else, please forgive us lol :cool:

    Only thing working is "livestream", but the revenue there is not useful anyway since it is counting even fraudulent purchases that are not accepted by official stores, so it displays ~220% of the actual revenue.
     
    arumiat likes this.
  3. Beru

    Beru

    Joined:
    Dec 9, 2013
    Posts:
    15
    Same here. Nothing from 15th onwards.
     
    arumiat likes this.
  4. Matthewek

    Matthewek

    Joined:
    Apr 6, 2015
    Posts:
    43
    Same here, it seems to happen very often, not very reliable.
     
  5. FamilyGamesTime

    FamilyGamesTime

    Joined:
    Apr 27, 2017
    Posts:
    13
    Just wanted to follow this up as well - my last processed day is also 14th October.
     
  6. Jarno_ssb

    Jarno_ssb

    Joined:
    Apr 5, 2019
    Posts:
    1
    Same here. Last day that was processed was October 14th.
     
  7. Pego_

    Pego_

    Joined:
    Jun 3, 2019
    Posts:
    1
    Same issue, nothing processed since project launch on October 18th ( can see my events in raw exports )
     
  8. jnobleIT

    jnobleIT

    Joined:
    Oct 10, 2016
    Posts:
    1
    Same here - 10/14 was the last full day. Can we get someone from Unity to chime in here? When will this be fixed?
     
  9. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    7,895
    Yes, data processing is currently delayed.
     
    arumiat likes this.
  10. arumiat

    arumiat

    Joined:
    Apr 26, 2014
    Posts:
    318
    Are you able to say approximately when they are likely to start appearing again @JeffDUnity3D ?
     
  11. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
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    I have requested an update from engineering, and I will keep you updated.
     
    arumiat likes this.
  12. SuperSpaceJelly

    SuperSpaceJelly

    Joined:
    Apr 14, 2018
    Posts:
    1
  13. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

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    May 2, 2017
    Posts:
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    It is continuously catching up, but may take a few days to do so.
     
  14. spacepluk

    spacepluk

    Joined:
    Aug 26, 2015
    Posts:
    187
    It doesn't seem like it's catching up. Is there a service status page that we can check?
    Thanks!
     
  15. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

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    May 2, 2017
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    Looks like another delay, unfortunately we don't have a reliable service page. Edit - It is still catching up, it's processed through the 26th now.
     
    Last edited: Oct 28, 2019
    spacepluk likes this.
  16. Sam0waR

    Sam0waR

    Joined:
    Nov 30, 2015
    Posts:
    21
    I have setup a new app with analytics enabled, added a dozen of custom events and run it many times today and yesterday.
    But the dashboard is empty and silent. The only metrics which is working is Livestream - it shows New Installs and Sessions. Only on top blocks. Activity map reports zeroes, Tops 10 are also empty.

    The question is the service is working properly right now and this delay is normal and expected.
     
  17. spacepluk

    spacepluk

    Joined:
    Aug 26, 2015
    Posts:
    187
    My dashboard is stuck on the 23rd atm.
     
  18. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    7,895
    When we have delays, you would be advised to wait. We generally can't offer an ETA, so keep an eye on your Dashboard.
     
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