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Discussion in 'Unity Analytics' started by arumiat, Oct 19, 2019.
I've not had my data update since the 15th October, is analytics down again?
Same here. We just released our game, and I was seriously shocked how useless the analytics are to us... because we see no data whatsoever precisely since the date of our release (2019-10-15). I really hoped that we would see some actual numbers how the game is performing, but Unity Analytics seriously dropped the ball right when we could make some use of it. Last processed day = 2019-10-14, the release day and all subsequent are processing for eternity now. I am sorry our game made the analytics stop working for everyone else, please forgive us lol
Only thing working is "livestream", but the revenue there is not useful anyway since it is counting even fraudulent purchases that are not accepted by official stores, so it displays ~220% of the actual revenue.
Same here. Nothing from 15th onwards.
Same here, it seems to happen very often, not very reliable.
Just wanted to follow this up as well - my last processed day is also 14th October.
Same here. Last day that was processed was October 14th.
Same issue, nothing processed since project launch on October 18th ( can see my events in raw exports )
Same here - 10/14 was the last full day. Can we get someone from Unity to chime in here? When will this be fixed?
Yes, data processing is currently delayed.
Are you able to say approximately when they are likely to start appearing again @JeffDUnity3D ?
I have requested an update from engineering, and I will keep you updated.
When will they be up again @JeffDUnity3D ?
It is continuously catching up, but may take a few days to do so.
It doesn't seem like it's catching up. Is there a service status page that we can check?
Looks like another delay, unfortunately we don't have a reliable service page. Edit - It is still catching up, it's processed through the 26th now.
I have setup a new app with analytics enabled, added a dozen of custom events and run it many times today and yesterday.
But the dashboard is empty and silent. The only metrics which is working is Livestream - it shows New Installs and Sessions. Only on top blocks. Activity map reports zeroes, Tops 10 are also empty.
The question is the service is working properly right now and this delay is normal and expected.
My dashboard is stuck on the 23rd atm.
When we have delays, you would be advised to wait. We generally can't offer an ETA, so keep an eye on your Dashboard.