Application crash before splash screen

I have a game on google play :

I just update the game with unity ads instead of admob, some users (10%) have some trouble to launch the game. The game crash before the splash screen. I have to delete all data from the application.

Here is the error:

02-04 14:20:46.675 14685-14701/? E/dalvikvm: VM aborting
02-04 14:20:46.675 14685-14701/? E/CRASH: signal 6 (SIGABRT), code -6 (?), fault addr --------
02-04 14:20:46.675 14685-14701/? E/CRASH:
02-04 14:20:46.675 14685-14701/? E/CRASH: Build fingerprint: 'samsung/serranoltexx/serranolte:4.4.2/KOT49H/I9195XXUCNK1:user/release-keys'
02-04 14:20:46.675 14685-14701/? E/CRASH: Revision: '5'
02-04 14:20:46.675 14685-14701/? E/CRASH: pid: 14685, tid: 14701, name: Thread-991 >>> com.honikougames.fightkubmultiplayer <<<
02-04 14:20:46.675 14685-14701/? E/CRASH: r0 00000000 r1 0000396d r2 00000006 r3 00000000
02-04 14:20:46.675 14685-14701/? E/CRASH: r4 00000006 r5 00000002 r6 0000396d r7 0000010c
02-04 14:20:46.675 14685-14701/? E/CRASH: r8 5c8ce548 r9 00000001 sl 649368a4 fp 63b878e0
02-04 14:20:46.675 14685-14701/? E/CRASH: ip 00000000 sp 63b87620 lr 4010719d pc 40116144 cpsr 4f4b2f32
02-04 14:20:46.725 856-925/? D/Sensors: LightSensor readEvents x = 303.000000, raw = 303
02-04 14:20:46.825 14685-14701/? E/CRASH: #00 pc 00022144 /system/lib/libc.so (tgkill+12)
02-04 14:20:46.825 14685-14701/? E/CRASH: #01 pc 00013199 /system/lib/libc.so (pthread_kill+48)
02-04 14:20:46.825 14685-14701/? E/CRASH: #02 pc 000133ad /system/lib/libc.so (raise+10)
02-04 14:20:46.825 14685-14701/? E/CRASH: #03 pc 000120e3 /system/lib/libc.so
02-04 14:20:46.825 14685-14701/? E/CRASH: #04 pc 000219f8 /system/lib/libc.so (abort+4)
02-04 14:20:46.825 14685-14701/? E/CRASH: #05 pc 000495ff /system/lib/libdvm.so (dvmAbort+78)
02-04 14:20:46.825 14685-14701/? E/CRASH: #06 pc 0004cacb /system/lib/libdvm.so
02-04 14:20:46.825 14685-14701/? E/CRASH: #07 pc 0004dd6d /system/lib/libdvm.so
02-04 14:20:46.825 14685-14701/? E/CRASH: #08 pc 0085a434 /data/app-lib/com.honikougames.fightkubmultiplayer-6/libunity.so
02-04 14:20:46.825 14685-14701/? A/mono: stack walk not installed
02-04 14:20:46.825 14685-14701/? A/mono: * Assertion: should not be reached at mini.c:2215

 

not sure i have the same case by UnityAds.
Just would like to know which device is it?

 

That is on samsung and LG

 

"I have to delete all data from the application." ?

which unity are you using?

 

Last one

 

I have few samsung devices, which samsung device you mentioned?
I can try

 

The problem, you have to update the game since the last version, now people have no problem. That is for old user only

 

did you put a large save data in user prefs?
I hear similar issues...

 

What is large ?

maybe...
20-50 data

 

If anyone has further information on this crash please let me know. I see this preiodically while running my game, Unity 2017.3.1f1, Android 8.1.0, Pixel, I'm using Unity Ads (as well as AdMob, FAN, Vungle, Ironsource).

 

I Build an Empty Scene Just With One Canvas Button To Show AdMob's inertial Ad. It Works On PC But Crash On Android. Crash Before Splash Screen. Any Solution For That.......

My Unity Version 2017.3.1f1.
Latest GoogleAdPlugin.

 

Having a similar issue, any fix to this?

I'm not using Unity ads.