app will not upload error log to cloud diagnostic

n 2019.3.8, our app can upload crash and exception log to cloud diagnostic and the release version is still working.
but in 2019.4.13, out app can not upload any crash and exception log to cloud diagnostic.

i try close unity, logout then login, it not work at all.

unity services is connecting and crashes and exceptioins is Toggled on.

when i build app, it report an warnning on console like this:

Exception occurred attempting to connect to Unity Performance Reporting service. Native symbols will not be uploaded for this build. Exception details:
System.Net.WebException: The remote server returned an error: (404) Not Found.
at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00058] in <ef151b6abb5d474cb2c1cb8906a8b5a4>:0
at System.Net.HttpWebRequest.GetResponse () [0x0000e] in <ef151b6abb5d474cb2c1cb8906a8b5a4>:0
at UnityEditor.CrashReporting.CrashReporting.GetUsymUploadAuthToken () [0x000c4] in <af8dc275c2ff4d2a82108b7214820875>:0
at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00058] in <ef151b6abb5d474cb2c1cb8906a8b5a4>:0
at System.Net.HttpWebRequest.GetResponse () [0x0000e] in <ef151b6abb5d474cb2c1cb8906a8b5a4>:0
at UnityEditor.CrashReporting.CrashReporting.GetUsymUploadAuthToken () [0x000c4] in <af8dc275c2ff4d2a82108b7214820875>:0
UnityEditor.BuildPipeline:BuildPlayer(BuildPlayerOptions)
GameTools:BuildPlatform() (at Assets/Editor/GameTools.cs:786)

that maybe the reason.but i dont know how to solve it.