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App rejected due to policy violation (show gambling add when is set to do NOT show ads +5)

Discussion in 'Unity Ads & User Acquisition' started by www_3dart_es, Jun 18, 2019.

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  1. www_3dart_es

    www_3dart_es

    Joined:
    May 24, 2013
    Posts:
    219
    Hello, I sent my Android app Cartoon Compass to Google "Designed for families" and was rejected due to a policy violation.This is their message:

    We found the following issue(s) with your app. Ads and Monetization: Ad Content
    The ad content in your app does not comply with Families Policy Requirements.
    • Your app contains an ad for gambling
    Here is the screenshot they attached:
    GAMBLING_AD_20191806_020514_PDT.png

    And this is my Ads settings (to NOT show ads rated +5):
    Ads_configuration.jpg

    Your AGE LIMT SETTINGS IS NOT WORKING CORRECTLY!.
     
    www_3dart_es, Jun 18, 2019
    #1

  2. unity_akeem

    unity_akeem

    Unity Technologies

    Joined:
    Apr 25, 2019
    Posts:
    20
    Hello, I am sorry you are experiencing this issue. I am investigating now. Can you please create a ticket by emailing unityads-support@unity3d.com with the information included in your post?
     
    unity_akeem, Jun 18, 2019
    #2

  3. mynameissteve

    mynameissteve

    Joined:
    Mar 9, 2016
    Posts:
    1
    Hi, I'm also experiencing lots of gambling related ads resulting in games being rejected from the Play store. I'll make a ticket also!
     
    mynameissteve, Jun 19, 2019
    #3

  4. www_3dart_es

    www_3dart_es

    Joined:
    May 24, 2013
    Posts:
    219
    Done.
     
    www_3dart_es, Jun 19, 2019
    #4
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