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App disappeared from my account, now an app I didn't add is there.

Discussion in 'Unity Ads & User Acquisition' started by Autonoma, Jun 11, 2016.

  1. Autonoma

    Autonoma

    Joined:
    Jul 21, 2013
    Posts:
    92
    My app (No Limit Drag Racing - Android) was deleted from my account. I did not do this. I noticed this morning, and now when I log in I see a new app has been added to my account (Junimong - iOS). I've sent a support email and haven't had a response yet.

    I have reset my password, but I'm pretty concerned that this has happened. Is there any way to get the deleted app back into my account? As of now I am earning $0 revenue on it due to it being deleted.

    Thanks,
    Zach
     
    Autonoma, Jun 11, 2016
    #1

  2. rasmus-unity

    rasmus-unity

    Moderator

    Joined:
    Aug 15, 2014
    Posts:
    1,312
    Hi,

    Did you receive an answer from our support yet? But correct, as some of you should have received a mail about, we're migrating data, and apparently it's not perfect yet. I know the development team and support has looked at this after you posted, so please write back if your account is still affected.

    Thanks,
    Rasmus
     
    rasmus-unity, Jun 11, 2016
    #2