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App crash on displaying ads-android.

Discussion in 'Unity Ads & User Acquisition' started by FrASuing, Feb 12, 2019.

  1. FrASuing

    FrASuing

    Joined:
    Sep 8, 2017
    Posts:
    19
    Hi
    The game crash when I try to show the ads.
    I did this
    -Unity ads are off in service window
    -deleted ads from package Manager
    -Download Monetization3.0.1
    -use this code
    [SerializeField] string gameId = "3034xxx";
    Awake
    Monetization.Initialize(gameId, true);

    what does it means this line from log?
    Show invocation failed: Can't show a new ad unit when ad unit is already open

    I attach the log

    
api.Sdk.logInfo() (line:69) :: Requesting ad plan from https://auction.unityads.unity3d.com/v4/games/3034756/requests?advertisingTrackingId=9b6bd2e5-dceb-431f-a145-1a6758993f6c&limitAdTracking=false&deviceModel=SM-G318ML&platform=android&sdkVersion=3001&stores=google&deviceMake=samsung&screenSize=98&screenDensity=240&apiLevel=19&test=true&screenWidth=800&screenHeight=480&connectionType=wifi&networkType=10
    
I/UnityAds(  308): com.unity3d.services.core.api.Sdk.logInfo() (line:69) :: AdPlan received with 1 campaigns and refreshDelay 0
    
I/UnityAds(  308): com.unity3d.services.ads.UnityAdsImplementation.show() (line:178) :: Unity Ads opening new ad unit for placement rewardedVideo
    
E/UnityAds(  308): com.unity3d.services.core.api.Sdk.logError() (line:57) :: Show invocation failed: Can't show a new ad unit when ad unit is already open
    
I


    thank you
     

    Attached Files:

    • log.txt
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    FrASuing, Feb 12, 2019
    #1

  2. CyberInteractiveLLC

    CyberInteractiveLLC

    Joined:
    May 23, 2017
    Posts:
    307
    Same issue!!!!!!!
     
    CyberInteractiveLLC, Feb 14, 2019
    #2

  3. mikaisomaa

    mikaisomaa

    Unity Technologies

    Joined:
    Sep 14, 2015
    Posts:
    365
    Let's investigate this. According to the logs it could be due to a couple of issues.

    Can you provide me with your code responsible for showing Unity Ads?

    Can you disable crash reporting service by editing UnityConnectSettings.asset -file and setting enabled from 1 to 0 on the crash reporting service part in this yaml configuration file? Let me know if this helps.
     
    mikaisomaa, Feb 15, 2019
    #3
    mancasal likes this.

  4. jotaleal

    jotaleal

    Joined:
    Aug 5, 2017
    Posts:
    2
    I have a crash on Android when executing Monetization.Initialize(). I think this happened when I enabled Analytics in the Services tab by clicking "play" in the editor (Analytics already had the checkbox enabled).

    Disabling CrashReportingSettings as @mikaisomaa suggested stopped the crash on Android.

    Should I leave these settings like this?
     
    jotaleal, Feb 22, 2019
    #4

  5. FrASuing

    FrASuing

    Joined:
    Sep 8, 2017
    Posts:
    19
    Well, in my case, the problem was not unity ads or the code, the problem was my old phone a:
    SM-G318ML
    Android Version 4.4.4
    with this device I had a lot of problems trying to display real ads during test mode.

    I test my game on a:
    Galaxy J7Pro
    Android Version 8.1.0
    and everything is working(with the same code) and now the game is published and making bucks.

    So I recommend, unity should have a range of Android devices and Android Versions in which a game could display or not real ads.
     
    FrASuing, Feb 27, 2019
    #5