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Anyone having issues getting responses from support@unity3d.com?

Discussion in 'Unity Ads & User Acquisition' started by Endahs, Feb 10, 2019.

  1. Endahs

    Endahs

    Joined:
    Sep 16, 2014
    Posts:
    94
    As per the title, anyone having issues getting responses from support? I've had tickets open since Jan and the last time I received any response from Unity was almost a month ago.

    I'm owed about 10k now, which I understand is peanuts to them, but I would really love to be able to receive these funds. I have 9 other ad providers paying me without issue but I can't get payments from Unity paid to my US bank account.

    So is it just me or are you having issues too?
     
    Endahs, Feb 10, 2019
    #1

  2. rasmus-unity

    rasmus-unity

    Moderator

    Joined:
    Aug 15, 2014
    Posts:
    1,312
    Hi, I've pinged our support team internally, you should hopefully receive answer soon. Thanks for reaching out.

    /Rasmus
     
    rasmus-unity, Feb 10, 2019
    #2

  3. ap-unity

    ap-unity

    Unity Technologies

    Joined:
    Aug 3, 2016
    Posts:
    1,519
    @Endahs

    Looking at your account, I see a support ticket opened on Jan 22 and a reply was sent from our Accounts Payable department on Jan 23.

    If you open a new ticket via the Ads support email address, I can forward that response to you.
    unityads-support@unity3d.com
     
    ap-unity, Feb 11, 2019
    #3