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AndroidDisplayManagerVulkan::Update(bool) [High % of Crashes]

Discussion in 'Android' started by RoKetX, Sep 7, 2022.

  1. RoKetX

    RoKetX

    Joined:
    May 10, 2018
    Posts:
    8
    We're getting a high volume of crashes affecting about 10% of our user base.

    • Crash is: AndroidDisplayManagerVulkan::Update(bool)
    • Unity 2021.3.8f1
    • Affects many devices, and android API's, does not seem to have a direct culprit.

    This crash is destroying our business, and I could lose my job soon if I can't fix it, I'm desperate, I have absolutely no leads and there's nothing on google, please help!!!

    upload_2022-9-8_4-50-31.png

    Most variations of it come in this form

    upload_2022-9-8_4-51-26.png

    upload_2022-9-8_4-51-34.png

    A couple others are this

    upload_2022-9-8_4-51-52.png
     
    RoKetX, Sep 7, 2022
    #1
    Pyr3z and bartouv89 like this.

  2. RoKetX

    RoKetX

    Joined:
    May 10, 2018
    Posts:
    8
    Forgot to mention, we have no way of recreating this, none of our QA have this and we have no idea why this is happening.

    We did notice that the RAM Free on all devices ranges from 50mb to 600mb ( there is much variation between these numbers )

    And that the firebase events "screen_view" as the last event, would this mean they weren't tabbed into the app for a long time?

    upload_2022-9-8_4-58-13.png

    upload_2022-9-8_4-58-25.png

    upload_2022-9-8_4-58-33.png
     
    RoKetX, Sep 7, 2022
    #2
    bartouv89 likes this.

  3. bartouv89

    bartouv89

    Joined:
    Aug 1, 2022
    Posts:
    1
    I can confirm that we are having the exact same issue on Unity 2020.3.29f1
     
    bartouv89, Nov 13, 2022
    #3

  4. Pyr3z

    Pyr3z

    Joined:
    Jul 6, 2017
    Posts:
    32
    About screen_view question, that could mean they've been tabbed in for a long time, but it depends. Compare the timestamp with the timestamp of the crash. Typically if you see long differences between the two stamps, a background crash might be indicated.

    But yeah, we're also seeing this crash a lot in Unity 2020.3.38f1, but only in our games that build with Vulkan support (go figure).
     
    Pyr3z, Jun 12, 2023
    #4

  5. Pyr3z

    Pyr3z

    Joined:
    Jul 6, 2017
    Posts:
    32
    Removing Vulkan and supporting GLES3 + GLES2 only fixed this issue for us.
     
    Pyr3z, Jun 14, 2023
    #5