Android completely MUTE after unity ads is show

Hi,

After unity ads show up, the device is completely mute. I did check AudioListener.Volume, tried to set it to 1, no luck.

The ads always play with sound, regardless whenever I'm in test mode or production mode, but my game is completely muted no matter what.

It does not happen on iOS.

I looked at the logs, nothing special. I am using unity 5.4b14, can anyone help me with this?

Thanks

I have some logs:

I/ActivityManager( 1083): START u0 {flg=0x10010000 cmp=com.nz.arrows.android/com.unity3d.ads.android.view.UnityAdsFullscreenActivity} from uid 10113 on display 0

I/Unity (13293): [Play Games Plugin DLL] 04/16/16 19:52:55 +10:00 DEBUG: Application is pausing, which disconnects the RTMP client. Leaving room.

I/Unity (13293):

I/Unity (13293): (Filename: ./artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

I/Unity (13293):

W/ActivityManager( 1083): getRunningAppProcesses: caller 10113 does not hold REAL_GET_TASKS; limiting output

W/ActivityManager( 1083): getRunningAppProcesses: caller 10113 does not hold REAL_GET_TASKS; limiting output

I/ActivityManager( 1083): Config changes=480 {1.0 505mcc3mnc en_US ?layoutDir sw360dp w640dp h335dp 480dpi nrml long land finger -keyb/v/h -nav/h s.9}

V/ActivityManager( 1083): Display changed displayId=0

W/ActivityManager( 1083): getRunningAppProcesses: caller 10113 does not hold REAL_GET_TASKS; limiting output

W/ActivityManager( 1083): getRunningAppProcesses: caller 10113 does not hold REAL_GET_TASKS; limiting output

I/ActivityManager( 1083): Displayed com.nz.arrows.android/com.unity3d.ads.android.view.UnityAdsFullscreenActivity: +248ms

V/ActivityManager( 1083): Display changed displayId=0

I/ActivityManager( 1083): Config changes=480 {1.0 505mcc3mnc en_US ?layoutDir sw360dp w360dp h615dp 480dpi nrml long port finger -keyb/v/h -nav/h s.10}

W/ActivityManager( 1083): getRunningAppProcesses: caller 10113 does not hold REAL_GET_TASKS; limiting output

W/ActivityManager( 1083): getRunningAppProcesses: caller 10113 does not hold REAL_GET_TASKS; limiting output

W/ActivityManager( 1083): getRunningAppProcesses: caller 10113 does not hold REAL_GET_TASKS; limiting output

W/ActivityManager( 1083): getRunningAppProcesses: caller 10113 does not hold REAL_GET_TASKS; limiting output

I/Unity (13293): [Play Games Plugin DLL] 04/16/16 19:53:59 +10:00 DEBUG: ReportScore: score=13, board=CgkIreShh-0aEAIQEw

I/Unity (13293):

I/Unity (13293): (Filename: ./artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

I/Unity (13293):

I/Unity (13293): [Play Games Plugin DLL] 04/16/16 19:53:59 +10:00 DEBUG: Native Submitting score: 13 for lb CgkIreShh-0aEAIQEw with metadata:

I/Unity (13293):

I/Unity (13293): (Filename: ./artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

I/Unity (13293):

I/Unity (13293): [Play Games Plugin DLL] 04/16/16 19:53:59 +10:00 DEBUG: Invoking user callback on game thread

I/Unity (13293):

I/Unity (13293): (Filename: ./artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

I/Unity (13293):

I/Unity (13293): Sent 13 to best_time

I/Unity (13293):

I/Unity (13293): (Filename: ./artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

I/Unity (13293):

I/Unity (13293): [Play Games Plugin DLL] 04/16/16 19:53:59 +10:00 DEBUG: ReportScore: score=0, board=CgkIreShh-0aEAIQEg

I/Unity (13293):

I/Unity (13293): (Filename: ./artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

I/Unity (13293):

I/Unity (13293): [Play Games Plugin DLL] 04/16/16 19:53:59 +10:00 DEBUG: Native Submitting score: 0 for lb CgkIreShh-0aEAIQEg with metadata:

I/Unity (13293):

I/Unity (13293): (Filename: ./artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

I/Unity (13293):

I/Unity (13293): [Play Games Plugin DLL] 04/16/16 19:53:59 +10:00 DEBUG: Invoking user callback on game thread

I/Unity (13293):

I/Unity (13293): (Filename: ./artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

I/Unity (13293):

I/Unity (13293): Sent 0 to best_score

I/Unity (13293):

I/Unity (13293): (Filename: ./artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

I/Unity (13293):

V/ActivityManager( 1083): Display changed displayId=0

I/Unity (13293): [Play Games Plugin DLL] 04/16/16 19:54:04 +10:00 DEBUG: Application is pausing, which disconnects the RTMP client. Leaving room.

I/Unity (13293):

I/Unity (13293): (Filename: ./artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 42)

I/Unity (13293):

W/ActivityManager( 1083): getRunningAppProcesses: caller 10113 does not hold REAL_GET_TASKS; limiting output

W/ActivityManager( 1083): getRunningAppProcesses: caller 10113 does not hold REAL_GET_TASKS; limiting output​

 

I have the same problem. No security software installed. Only goes mute when it's live ads, so it's a bit tricky to test without spamming the ads.
Unity 5.4.0b15

 

It's not muted ("NO"), but that's the audio for the ad? Or should the setting be "Yes"?
The problem is that the game is muted when returning from a live video ad. Android only.

 

Thanks for your reply. I have tested some more and could reproduce it on certain devices.
Create a new project with the code below. Drag some music to the inspector.
Activate unity ads (Unity 5.4.0b15), (doesn't matter if test mode is enabled or not, so enable it).

Nexus 4 (phone) Android version 5.1.1 - does not work
Nexus 7 (tablet) Android version 5.1.1 - does not work
Galaxy S6 (phone) Android 6.0.1 - does work. bug does not appear.
Sony Xperia (phone) Android 4.4.2 - does work. bug does not appear.

Code:

using UnityEngine;
using System.Collections;
using UnityEngine.Advertisements;

public class Test : MonoBehaviour {

public AudioClip bgm;
private AudioSource BGMAudio;

// Use this for initialization
void Start () {
BGMAudio = gameObject.AddComponent<AudioSource>();
BGMAudio.clip = bgm;
BGMAudio.Play();
Invoke("ShowAd",3);
}

public void ShowAd() {
Advertisement.Show();
}
}

 

It fails to me too using Unity 5.3.5. No sound after ad played, but it happens to me with other networks like Vungle. So I guess something about the resuming android activity is not working well.

 

I tested on Nexus 5 phone with Android 5.1 and it works.
I've tested on a Bq Edison 3 3G with Android 5.0.2 and it fails.
I've tested on a Nexus 7 with Android 5.1.1 and it fails.
Please take this bug in care.
It is a bug. In our case there was no any new line of code developed since the 5.3.5 update. So the same project was upgraded from 5.3.4p6 to 5.3.5 and we did an apk built. And this is the result.

 

I use unity 5.3.5 and it has the same error , please fix it Unity Technologies

 

I have this problem too on my Nexus 7.
Changing scenes does not help either.

Edit: I use unity 5.3.5f1 personal

 

There was a bug reported here
https://issuetracker.unity3d.com/is...ot-resume-after-playing-unity-ad-on-android-5
Then marked as a Duplicate and the duplicate is marked as Fixed in Unity 5.3.6.
Doesn't look like it has been included in the later released beta though (5.4.0b18).

 

Is this issue will be fixed thru a patch in next days? I guess 5.3.6 will take some time to be released.

 

I'm also experiencing this problem with a Nexus 7. I'm using Unity 5.3.5f1

 

This problem is present in the Unity 5.4.0B19 build, and I am very disappointed. I have a Nexus 10 with Android 5.1.1. The most offensive that it was found just before the release, now I think about switching to Admob. You can not fix this bug for more than a month, given the fact that this component of Unity3D that brings you money.

 

Hi. We are keeping an eye out for this, and will let you know when it has been fixed i Unity 5.3 and 5.4 versions. Thanks for your input on this.

-Rasmus

 

Same problem here.
Just happened using a Singleton as MusicManager on Unity 5.3.5f1
After a videorewarded sound as muted.

 

Same here. Please help!

 

Lots of my players have been reporting this too, i could never reproduce it on my test devices though.
Happy to hear its not just my game/my players. ^_^
it did not used to do this, so its either happened with recent Android SDK updates or the last latest 2/3 Unity 5 patches.
Unity Ads version is same for a few months now so can't be that. Nothing else has changed in my project either that would cause it.

 

Well, i can skip this "bug" restoring audio:
AudioListener.volume = 1f;
Do this when video is finished, skipped or failed.
Kind regards.

 

Good idea, i will add that temp fix into the next update

 

Doesn't work for me (Unity 5.4.0b19). One solution that does work is to disable unity ads for android projects until it's fixed

 

Just a quick followup. The issue has been fixed internally in a branch, however not in any public release yet. Will follow up here when it's available.

/Rasmus

 

Nice work
I presume it will appear in the improvements/fixes patch notes on the site?

 

Just today new release but still buged.
>.<

 

new Patch but still bug

 

According to Rasmus its fixed, but sounds like it will be in a different future patch, just missed this one by the looks of it ^_^

 

new patch, downloading and testing

-----edit
Works!
I¨ts fixed!

 

Patch 5.3.5p4 fix that, thanks a lot

 

Any patch for 5.4.x?

 

@NovaSurfer


Thank you for the Advice. Patch 5.3.5p4 solved it for me too.


@Unity FYI
5.3.1f1 (no problems with Audio)
5.3.4f1 (problems with Audio on certain devices)

 

Thanks for info. I'm following up with the Android team to figure out when this goes into trunk/5.4.

 

Installed 5.3.5p4 and build for android.But problems still exist.
Installed 5.3.4p4 and build for android. No problem.

Build:
IL2cpp
Device:
Samsung galaxy s6 edge+

 

I have tested again.
No mute when watch an ad, but yes if you get some notify from mail, skype or wathsapp...

 

Updated all Android SDK Manager, every time you get some notification you get MUTE on your game.

 

Hmm, i'm having this issue too.

 

Well, i want to share more information.
I`m using unity 5.3.4 and get also muted every time i get some notification.
Using OSX El Capitan, 10.11.4
Updated all SDK.
--
Just updated to latest version 5.3.5.p5, still buged.
Mute game on any notify received.
Apologize about my english

 

I have also had the same problem.
(Any Notification -> Mute Game)

no problem in 5.3.2p2.

Version up to 5.3.4p6, has problem occurs.

 

Should have been fixed now in 5.4.0b23 as well (at least I couldn't reproduce it on a Samsung Galaxy)

From https://unity3d.com/unity/beta release notes for b23:
"[796242] Android: Fixed an issue where games would not start playing audio again when Audio focus was lost."

Please let us know if this is not the case

 

Still having the issue

Tested with :
Unity 5.4.0b23
Samsung Galaxy Tab 3 t211
Android 4.4.2

When ingame sound mutes after recieving system notification and does not resume

 

Well, there is alot of games right now on play.google.com with this bug, all the latest published and using unity latest version.
Apologize about my english.
I have used this version, because the version 5.3.2p2 with no problem about MUTE when focus was lost has the problem about start particles again when disable it.
edit.
I want to tell you, if you got sound for multimedia on, and sound for notifications off, you dont loss audio on notification received.

 

me too.
this is my topic.
http://forum.unity3d.com/threads/an...sic-is-muted-after-ads-show-completed.414397/

 

updating to 5.3.5p7 fixed this for me. I had the same issue.

 

Finally fixed.
Congratulations.

 

Try using up-to-date version: 5.4.0 or at least 5.3.6.

 

We're experiencing this same issue

 

I have upgraded my project from Unity 5.3.5 to unity 5.6.1f1 and issue is solved .

 

Anyone know of a patch fix that will fix this? I have Unity 5.3.5f1 installed and am hesitant to update to the newest version of unity because I'm very close to a release with my game and went through hell trying to get it working(I made a previous game in 5.3.5f1 over the course of a couple years and when I started making the sequel to it on a newer version I had a lot of problems).

My only issue is this problem of no sound after ads. I was initially shocked when I had no sound after ads. I discovered that it was due to the ad displaying after I turned off my wifi and played the game. It loads with sound if the ad never opens.

 

Sorry for resurrecting an old thread but I am currently finding this when doing a Closed Test of my game on a Samsung A8 tablet, the sound is fine until the test unity ad plays then nothing in the game after that.

Buid on unity 2020.3.25f1.

Any thoughts? no issue reported from any testers on mobile phones, or indeed on any of the 3 I test on myself.

 

I had a bug report from one of the players a few days ago.
It happens on android and here are the some devices from playstore:

Device: Motorola moto g52
Device language: Portuguese
App version code: 237
App version name: 2.5.0
Android version: Android 12 (SDK 31)

Device: Samsung Galaxy S21 5G
Device language: English
App version code: -
App version name: -
Android version: Android 12 (SDK 31)