Android 11 Il2Cpp Arm64 Crash in Unity LTS 2019.4.12f1

Would be nice if you guys could make an exception for such a critical bug. Almost all of our Android games crash on Android 11 because of this issue. is there anything we can do to resolve it ourselves?

 

This is really bad news for so many developers and players using Android 11, our business is suffering heavily...
Its that really the best a company as great as unity can do...?

 

I must agree, even if it doesn't affect our company much, it should've been a priority and fixed in a patch-release.

 

The issue is now marked as fixed in 2019.4 but I don't see a new 2019.4 version out.

 

2019.4.15f1 will be released on next week (if Unity keeps its regular schedule).

 

I realized that the new version 2019.4.14f1 solved this issue, can you please confirm it?

 

Sorry, It was my mistake.

 

Tomas1865 — Will this also be fixed in 2020.1.14f ?

 

When is this 2019.4.15f1 version expected to be available in cloud build?

 

hi, I'm getting the same error radomly with Unity 2017.4.26f1, check tht log please. could please fix it on 2017?

 

We are still seeing this issue on our android 11 users with 2019.4.15 and android level 29 and 30.

Code (CSharp):

1. Native StackTrace:
2.  
3. Thread 0 (crashed)
4. 0   libunity.so                        0x000000700e859ce0 bool UnityDefaultAllocator<LowLevelAllocator>::AllocationPage<(RequestType)0>(void const*) const
5. 1   libunity.so                        0x000000700e859880 UnityDefaultAllocator<LowLevelAllocator>::RegisterAllocation(void const*)
6. 2   libunity.so                        0x000000700e8597d0 UnityDefaultAllocator<LowLevelAllocator>::Allocate(unsigned long, int)
7. 3   libunity.so                        0x000000700e3d8a08 MemoryManager::Allocate(unsigned long, unsigned long, MemLabelId, AllocateOptions, char const*, int)
8. 4   libunity.so                        0x000000700e4d3c40 dynamic_array_detail::dynamic_array_data::resize_buffer(unsigned long, ResizePolicy, unsigned long, unsigned long)
9. 5   libunity.so                        0x000000700e4408a8 SharedTextureData::SharedTextureData(MemLabelId, int, int, TextureFormat, unsigned long, int, int, bool, bool)
10. 6   libunity.so                        0x000000700e417ec8 Texture2D::CreatePixelDataWhenReading(unsigned int, bool)
11. 7   libunity.so                        0x000000700e4194f8 void Texture2D::Transfer<StreamedBinaryRead>(StreamedBinaryRead&)
12. 8   libunity.so                        0x000000700e553b4c SerializedFile::ReadObject(long, ObjectCreationMode, bool, TypeTree const**, bool*, Object&)
13. 9   libunity.so                        0x000000700e54af68 PersistentManager::ReadAndActivateObjectThreaded(int, SerializedObjectIdentifier const&, SerializedFile*, bool, bool, PersistentManager::LockFlags)
14. 10  libunity.so                        0x000000700e54b548 PersistentManager::LoadFileCompletelyThreaded(core::basic_string<char, core::StringStorageDefault<char> > const&, long*, int*, int, PersistentManager::LoadFlags, LoadProgress&, PersistentManager::LockFlags)
15. 11  libunity.so                        0x000000700e48b4ac LoadSceneOperation::Perform()
16. 12  libunity.so                        0x000000700e48ce00 PreloadManager::ProcessSingleOperation()
17. 13  libunity.so                        0x000000700e48cc4c PreloadManager::Run()
18. 14  libunity.so                        0x000000700e48cbb8 PreloadManager::Run(void*)
19. 15  libunity.so                        0x000000700e4e7a74 Thread::RunThreadWrapper(void*)
20. 16  libc.so                            0x000000732540b888 <system symbols missing>
21. 17  libc.so                            0x00000073253abe08 <system symbols missing>
22.  

 

We have released the 2019.4.15 version in canada and Australia for our game called Kryss:https://play.google.com/store/apps/details?id=app.kryds.android&hl=en&gl=US


error report from cloud-diagnostics; here

Attached screenshots from the last incident.

We are also not pleased by these reports.
Best Simon

 

I know the update of 2018 LTS would be around next week. Because this bug is critical, can you release it early? I believe many developers would like to fix it ASAP.

 

thanks

 

Has been resolved in Unity 2019.4.15?
Currently, there are the same problems with Android 11, Galaxy S20+, and Unity 2019.3.5f.
and When I reboot my device, it doesn't crush.

 

Unfortunately, We met this problem on 2017.4 lts. we reproduce it on Oneplus 8 Pro and Oneplus 8T with Android 11.

 

Still receiving a lot of Android 11 crash reports with a header

Native Crash - bool UnityDefaultAllocator<LowLevelAllocator>::AllocationPage<(RequestType)0>(void const*) const 

with a build made with Unity LTS 2019.4.16f. They've multiple different stack traces and all include a log message "Using memoryadresses from more than 16GB of memory".

 

Yes, it is Unity Cloud Diagnostics. This build we made with 2019.4.16f has its own new version number and the crashes are coming from that game version. Not all the players have updated to this newest version yet but the crash count is increasing towards the levels we are seeing with the previous version made with Unity 2019.4.11f1. So I'm still worried that this fix is not working properly.

 

Android vitals show very nice decrease in the crash rate so I'm starting to trust that the fix is actually working. Thank you for your help!

 

Tomas,
We are seeing the same crash on Pixel and Galaxy phones. We upgraded to 2019.4.21f1 and are running minimum SDK 24. The error is "Using memory adresses from more than 16GB of memory" before a null reference exception.

 

I believe this is a direct crash on device. Not coming from diagnostics. But I will verify. The issue should be fixed in 2019.4.21f then as that is >.15, correct?

 

It is a direct crash on device in android studio. Here is the crash log though it is not that helpful it seems. It does mention ARCore which is being included in the project.

 

Thanks for clarifying that!
This post had us worried about updating to the latest LTS.

 

Just update to the Unity 2020.2. Devices with Android 11 crashed when loading an app (more specifically when loading scenes). Unity fixed this issue in the 2020.2 version

 

Im currently on 2020.1.2f1 and I have this issue...
Anyone know on which version it is 100% fixed ?
I dont want to downgrade my project , so maybe 2021.1.11f1 ?

 

Dozens of players meet this problem everyday.This number will increase as we increase the number of servers.
90% are Samsung users.Their operating system version number is Android 11.
Our Unity version is 2017.4.39 . Please do not give up the 2017 version.


Otherwise, I notice the release note of Unity 2020.1.14:
If by some reason you want to revert to previous allocator, pass "-systemallocator" command line argument in UnityPlayerActivity updateUnityCommandLineArguments.
====> Are there any other risks to this operation?

 

This issue is fixed in:

https://issuetracker.unity3d.com/is...3.1473887465.1628825513-2121395595.1555295465

2018.4.30+
2019.4.15+
2020.1.14+
2020.2.0b12+
2021.1.0a4+

 

However I still encounter the same problem in 2019.4.9f1

 

Unfortunately, the same problem was encountered in our game. We are using Unity version 2017.4.40f.

2022-01-07 09:14:52.879 22485-22563/? E/Unity: Using memoryadresses from more that 16GB of memory

    UnityEngine.JsonUtility:FromJson(String)

    Framework.ResourceManager:InitializeRC()

    Framework.ResourceManager:OnPatchInitialize()

    Framework.<CoStart>c__Iterator0:MoveNext()

    UnityEngine.SetupCoroutine:InvokeMoveNext(IEnumerator, IntPtr)

    Streetball2.<Start>c__Iterator2:MoveNext()

    UnityEngine.SetupCoroutine:InvokeMoveNext(IEnumerator, IntPtr)

   

    [ line 120] 

    (Filename:  Line: 120)

 

How did you solve it???? I get the error 4 Android 11. Use Unity Version 2019-3-7f1

Thanks,I will up verstion to 2019.4.15

 

However I still encounter the same problem in 2021.3.11f1

1
#00 pc 00000000000a569c /apex/com.android.runtime/lib64/bionic/libc.so (tgkill+12) [arm64-v8a::ef11d8d2511bfd3cab1588a6cb2014bb]

2
#01 pc 0000000000cd9700 DebugStringToFilePostprocessedStacktrace(DebugStringToFileData const&) + 1188 [arm64-v8a]

3
#02 pc 0000000000cd9c7c DebugStringToFile(DebugStringToFileData const&) + 580 [arm64-v8a]

4
#03 pc 0000000000474f3c CachedReader::OutOfBoundsError(unsigned long, unsigned long) + 204 [arm64-v8a]

5
#04 pc 0000000000474d84 CachedReader::SetPosition(unsigned long) + 20 [arm64-v8a]

6
#05 pc 00000000005d5094 StreamedBinaryRead::TransferTypelessData(unsigned int, void*, int) + 48 [arm64-v8a]

7
#06 pc 00000000003b5754 void Texture2D::Transfer<StreamedBinaryRead>(StreamedBinaryRead&) + 1292 [arm64-v8a]

8
#07 pc 00000000005be900 SerializedFile::ReadObject(long, ObjectCreationMode, bool, TypeTree const**, bool*, Object&) + 704 [arm64-v8a]

9
#08 pc 00000000005bf730 PersistentManager::ReadAndActivateObjectThreaded(int, SerializedObjectIdentifier const&, SerializedFile*, bool, bool, PersistentManager::LockFlags) + 256 [arm64-v8a]

10
#09 pc 00000000005bf908 PersistentManager::LoadObjectsThreaded(int const*, int, LoadProgress&, bool, PersistentManager::LockFlags) + 380 [arm64-v8a]

11
#10 pc 00000000004650a8 LoadOperation:erform() + 152 [arm64-v8a]

12
#11 pc 000000000076b21c AssetBundleLoadAssetOperation:erform() + 556 [arm64-v8a]

13
#12 pc 000000000046780c PreloadManager:rocessSingleOperation() + 44 [arm64-v8a]

14
#13 pc 0000000000467648 PreloadManager::Run() + 116 [arm64-v8a]

15
#14 pc 00000000004675c4 PreloadManager::Run(void*) + 4 [arm64-v8a]

16
#15 pc 00000000005018c0 Thread::RunThreadWrapper(void*) + 216 [arm64-v8a]

17
#16 pc 00000000000ba5a8 /apex/com.android.runtime/lib64/bionic/libc.so (__pthread_start(void*)+208) [arm64-v8a::ef11d8d2511bfd3cab1588a6cb2014bb]

18
#17 pc 0000000000053e9c /apex/com.android.runtime/lib64/bionic/libc.so (__start_thread+68) [arm64-v8a::ef11d8d2511bfd3cab1588a6cb2014bb]


19
java:


20
[Failed to get Java stack]