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Analytics website does not work

Discussion in 'Unity Analytics' started by Eknoes, Sep 22, 2015.

  1. Eknoes

    Eknoes

    Joined:
    Sep 15, 2015
    Posts:
    56
    When i visit analytics.cloud.unity3d.com and login i get an empty page except for this message
    Can't even open a support ticket on analytics.cloud.unity3d.com/support, because i get the same error
     
  2. mpinol

    mpinol

    Joined:
    Jul 29, 2015
    Posts:
    317
    Hi @Eknoes,

    Are you still having trouble accessing the Analytics dashboard?
     
  3. Eknoes

    Eknoes

    Joined:
    Sep 15, 2015
    Posts:
    56
    Yes, still can't access the dashboard
     
  4. mpinol

    mpinol

    Joined:
    Jul 29, 2015
    Posts:
    317
    Hi @Eknoes,

    Can you try clearing your cookies and cache and trying again? What browser are you using?
     
  5. Eknoes

    Eknoes

    Joined:
    Sep 15, 2015
    Posts:
    56
    I already tried deleting my cookies and cache. I also tried it in Firefox, Chrome and Edge. Everytime the same result.
    Is it possible that it's related to changing my email address in the account setttings about a week ago?
     
  6. mpinol

    mpinol

    Joined:
    Jul 29, 2015
    Posts:
    317
    Hi @Eknoes,

    We have found the issue and are currently working on it. I will give you an update once it is fixed!
     
    Eknoes likes this.
  7. Eknoes

    Eknoes

    Joined:
    Sep 15, 2015
    Posts:
    56
    Any progress? Because i still can't login.
     
  8. mpinol

    mpinol

    Joined:
    Jul 29, 2015
    Posts:
    317
    Hi @Eknoes,

    I believe a fix was pushed out late last night. I will check the status and will get back to you as soon as I get any more information.
     
  9. mpinol

    mpinol

    Joined:
    Jul 29, 2015
    Posts:
    317
    Hi @Eknoes,

    Can you please try accessing the page again and let me know what the time is when you try. We are going to need to look into the server logs and this will help us locate your issue.
     
  10. Eknoes

    Eknoes

    Joined:
    Sep 15, 2015
    Posts:
    56
    @mpinol I tried to access the page at 21:19 CEST
     
  11. mpinol

    mpinol

    Joined:
    Jul 29, 2015
    Posts:
    317