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Resolved Analytics is not visible under Services 2021.3.0f1

Discussion in 'Unity Analytics' started by atrivedi7, Nov 28, 2022.

  1. atrivedi7

    atrivedi7

    Joined:
    Jul 25, 2013
    Posts:
    83
    Hi, I'm trying to setup Unity Analytics for our project. When I go to the Services tab or go to Services in the Project Setting, Analytics is not an option I see.


    upload_2022-11-28_18-4-21.png


    upload_2022-11-28_18-6-12.png

    We do have the Analytics Package installed and we have successfully linked our project ID to this project.

    I've looked around and I don't see anyone else with this issue. Any insight would be greatly appreciated!

    Thank you :)
     
    atrivedi7, Nov 28, 2022
    #1

  2. SebT_Unity

    SebT_Unity

    Unity Technologies

    Joined:
    Jun 21, 2021
    Posts:
    268
    Hi there,
    Thanks for posting on the forums!
    What version of the Analytics package do you have installed?

    upload_2022-11-29_14-24-1.png

    In Window>Package Manager > Search Analytics make sure you choose Analytics and not Analytics Library.
    upload_2022-11-29_14-24-46.png

    Let me know if this helps you out and where something could have gone wrong so we can take note and fix for future users.
     
    SebT_Unity, Nov 29, 2022
    #2

  3. atrivedi7

    atrivedi7

    Joined:
    Jul 25, 2013
    Posts:
    83
    Thank you for the response!

    I see from your post there are two separate packages; "Analytics" and "Analytics Library". It turns out, I only have the latter installed, but do not have the option for just "Analytics"

    upload_2022-11-30_11-10-26.png

    Is that a separate package I need to find elsewhere?
     
    atrivedi7, Nov 30, 2022
    #3

  4. SebT_Unity

    SebT_Unity

    Unity Technologies

    Joined:
    Jun 21, 2021
    Posts:
    268
    Thanks for reporting this.

    Can you try the following it will get the latest Analytics package. Make sure to backup your project before importing new packages.

    In the Package Manager Window on the top left hand side of the window click on the + / add
    and select add package from url or git url

    Paste the following:
    com.unity.services.analytics
    this should pull the latest version of Analytics into your project and should solve the issues you are experiencing.

    Please let me know if that helps out
    Best,
    Seb
     
    SebT_Unity, Nov 30, 2022
    #4
    atrivedi7 likes this.

  5. atrivedi7

    atrivedi7

    Joined:
    Jul 25, 2013
    Posts:
    83
    Thanks Seb! I was able to add the package with that method.
     
    atrivedi7, Dec 1, 2022
    #5
    SebT_Unity likes this.

  6. ukUnityVrUser

    ukUnityVrUser

    Joined:
    Dec 10, 2015
    Posts:
    11
    Just added the package manager url option recommended above: com.unity.services.analytics

    But still not seeing analytics in the Services tab. Restarted unity but that didnt help.
     
    ukUnityVrUser, Apr 22, 2023
    #6
    LordOfTheBacon and GOPJIUM like this.

  7. wakil15032003

    wakil15032003

    Joined:
    Jan 12, 2023
    Posts:
    2
    Me too same problem
     
    wakil15032003, Jun 28, 2023
    #7

  8. SebT_Unity

    SebT_Unity

    Unity Technologies

    Joined:
    Jun 21, 2021
    Posts:
    268
    @seligc @wakil15032003
    Hey folks, could you provide the Unity versions you are attempting to add analytics on?
    I look forward to your response.
     
    SebT_Unity, Jul 5, 2023
    #8