Search Unity

  1. Welcome to the Unity Forums! Please take the time to read our Code of Conduct to familiarize yourself with the forum rules and how to post constructively.
  2. We’re making changes to the Unity Runtime Fee pricing policy that we announced on September 12th. Access our latest thread for more information!
    Dismiss Notice
  3. Unite 2023 Registrations are now LIVE! We are thrilled to announce that Unite 2023 Registration is now live and open for all!
    Dismiss Notice
New Forum User Notice Important updates to the Unity Runtime Fee policy Unite 2023 Registrations are now LIVE!

Bug Analytics have stopped working

Discussion in 'Unity Analytics' started by emrys90, Dec 7, 2022.

  1. emrys90

    emrys90

    Joined:
    Oct 14, 2013
    Posts:
    752
    My Analytics dashboard is showing 0 new players and 0 daily players as of today. I did release a new update yesterday, but I did not change anything related to Analytics. Any ideas what's going on?
     
    emrys90, Dec 7, 2022
    #1

  2. emrys90

    emrys90

    Joined:
    Oct 14, 2013
    Posts:
    752
    Actually, I think its just audiences that are broken. When I remove the audience my data is showing up.
     
    emrys90, Dec 7, 2022
    #2

  3. SebT_Unity

    SebT_Unity

    Unity Technologies

    Joined:
    Jun 21, 2021
    Posts:
    266
    Hi there,
    Thanks for posting on the forum.

    Could you share a little more information about your environment.
    Please DM your org and the audience you were using as well as the dashboard you were looking at when you saw 0 new players.

    Look forward to your response.
     
    SebT_Unity, Dec 8, 2022
    #3

  4. emrys90

    emrys90

    Joined:
    Oct 14, 2013
    Posts:
    752
    Thank you, I have sent you a DM with that info.
     
    emrys90, Dec 8, 2022
    #4
    SebT_Unity likes this.

  5. SebT_Unity

    SebT_Unity

    Unity Technologies

    Joined:
    Jun 21, 2021
    Posts:
    266
    Hi Again,
    Could you check again? The numbers do seem accurate now
    It could be a cadence issue with updating the tables on our back end. Normally the metrics take about 3-5 hours to update. However it seems it took a little longer on this go.

    Let me know if things look normal now.
     
    SebT_Unity, Dec 8, 2022
    #5

  6. emrys90

    emrys90

    Joined:
    Oct 14, 2013
    Posts:
    752
    The issue appears to be fixed, thank you!
     
    emrys90, Dec 8, 2022
    #6
    SebT_Unity likes this.