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Bug Analytics have stopped working

Discussion in 'Unity Analytics' started by emrys90, Dec 7, 2022.

  1. emrys90

    emrys90

    Joined:
    Oct 14, 2013
    Posts:
    755
    My Analytics dashboard is showing 0 new players and 0 daily players as of today. I did release a new update yesterday, but I did not change anything related to Analytics. Any ideas what's going on?
     
    emrys90, Dec 7, 2022
    #1

  2. emrys90

    emrys90

    Joined:
    Oct 14, 2013
    Posts:
    755
    Actually, I think its just audiences that are broken. When I remove the audience my data is showing up.
     
    emrys90, Dec 7, 2022
    #2

  3. SebT_Unity

    SebT_Unity

    Unity Technologies

    Joined:
    Jun 21, 2021
    Posts:
    282
    Hi there,
    Thanks for posting on the forum.

    Could you share a little more information about your environment.
    Please DM your org and the audience you were using as well as the dashboard you were looking at when you saw 0 new players.

    Look forward to your response.
     
    SebT_Unity, Dec 8, 2022
    #3

  4. emrys90

    emrys90

    Joined:
    Oct 14, 2013
    Posts:
    755
    Thank you, I have sent you a DM with that info.
     
    emrys90, Dec 8, 2022
    #4
    SebT_Unity likes this.

  5. SebT_Unity

    SebT_Unity

    Unity Technologies

    Joined:
    Jun 21, 2021
    Posts:
    282
    Hi Again,
    Could you check again? The numbers do seem accurate now
    It could be a cadence issue with updating the tables on our back end. Normally the metrics take about 3-5 hours to update. However it seems it took a little longer on this go.

    Let me know if things look normal now.
     
    SebT_Unity, Dec 8, 2022
    #5

  6. emrys90

    emrys90

    Joined:
    Oct 14, 2013
    Posts:
    755
    The issue appears to be fixed, thank you!
     
    emrys90, Dec 8, 2022
    #6
    SebT_Unity likes this.