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Analytics down?

Discussion in 'Unity Analytics' started by rbrown, Aug 29, 2018.

  1. rbrown

    rbrown

    Joined:
    May 22, 2013
    Posts:
    8
    I'm unable to get to the Analytics part of the site. Anyone else seeing similar?

    Pretty much everything but the Operate section seem to be working, but anything going to analytics.cloud.unity3d.com hangs for a while, before redirecting to api.unity.com/v1/oauth2/authorize, which then also hangs for a while before giving up.

    operate.dashboard.unity3d.com just quickly returns a 503 error.

    The status page shows no issues, but I've tried a couple of different browsers now, with no luck.
     
  2. itsDrew

    itsDrew

    Joined:
    Aug 16, 2017
    Posts:
    30
    Glad I'm not the only one... was looking for info online about it and yours is the first post I've seen.
    Can't get to ads dashboard or analytics dashboard.
     
  3. nemo10

    nemo10

    Joined:
    Jul 25, 2017
    Posts:
    3
    Same here.

    edit: Not exactly the same experience, I'm getting a hang on the oath redirect back into analytics. Just waiting... forever...
     
  4. rbrown

    rbrown

    Joined:
    May 22, 2013
    Posts:
    8
    Also glad I'm not the only one!

    The status page still shows no issues.
     
  5. rbrown

    rbrown

    Joined:
    May 22, 2013
    Posts:
    8
    I think it is the same experience. The address bar shows the oath path, but the status bar shows that it's waiting for the analytics URL.
     
  6. ap-unity

    ap-unity

    Unity Technologies

    Joined:
    Aug 3, 2016
    Posts:
    1,047
    @rbrown, @nemo10, @itsDrew

    Yeah, the dashboard is currently down. The team is working on getting it back up and running.

    This outage does not affect data collection or the data privacy opt-out page.

    I apologize for any inconvenience this causes.
     
  7. rbrown

    rbrown

    Joined:
    May 22, 2013
    Posts:
    8
    Thanks for the update!

    Can you comment on why the status page isn't reporting any issues? It diminishes the usefulness of such pages when they don't reflect the actual state of things.
     
  8. ap-unity

    ap-unity

    Unity Technologies

    Joined:
    Aug 3, 2016
    Posts:
    1,047
    Absolutely agree. I think the original thinking was the status page would reflect the data collection part of the Analytics service, rather than the dashboard.

    We've updated the status page to reflect this distinction and changed the status for the dashboard.
     
  9. rbrown

    rbrown

    Joined:
    May 22, 2013
    Posts:
    8
    Perfect, thanks!
     
  10. ap-unity

    ap-unity

    Unity Technologies

    Joined:
    Aug 3, 2016
    Posts:
    1,047
    The dashboard is back up and has been stable for a few hours now. I've also updated the status page accordingly.
     
  11. Vincent1236

    Vincent1236

    Joined:
    May 4, 2014
    Posts:
    2
    My analytics and remote settings are unavailable, was working around ~20 days ago.

    Just says Unity Analytics is undergoing maintenance. We'll be back online shortly.

     
  12. ap-unity

    ap-unity

    Unity Technologies

    Joined:
    Aug 3, 2016
    Posts:
    1,047