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Analytics Custom Segment population

Discussion in 'Unity Analytics' started by bitbarons, Oct 26, 2015.

  1. bitbarons

    bitbarons

    Joined:
    Oct 15, 2012
    Posts:
    16
    Hi,

    we have a problem with our custom segment. The game have a custom event on first startup, which check if it is a free or pad version and returns it as a string. We've built a custom segment for it, but the number of users is wrong. If I check it with all user, I get correct number, about 22k. But custom segment have only 56.

    The segment is: Event -> Version -> equals (string)-> Free for free and Event -> Version -> equals (string) -> Paid for full version.

    What do we wrong? Why is that huge difference in numbers?

    Regards,
    Sergej
     
    bitbarons, Oct 26, 2015
    #1

  2. marc_tanenbaum

    marc_tanenbaum

    Unity Technologies

    Joined:
    Oct 22, 2014
    Posts:
    637
    Hey @bitbarons ... please PM me with your Project ID and I'll investigate.

    {EDIT] Ah, I see you've opened a support ticket. Probably just as well to have the investigation proceed through that channel instead. [/EDIT]
     
    Last edited: Oct 26, 2015
    marc_tanenbaum, Oct 26, 2015
    #2

  3. bitbarons

    bitbarons

    Joined:
    Oct 15, 2012
    Posts:
    16
    Hi Marc,

    sorry, I've posted here first, but saw later it's possible to use the ticket system.
     
    bitbarons, Oct 26, 2015
    #3

  4. marc_tanenbaum

    marc_tanenbaum

    Unity Technologies

    Joined:
    Oct 22, 2014
    Posts:
    637
    No worries! Hopefully we'll get you sorted very quickly. :)
     
    marc_tanenbaum, Oct 26, 2015
    #4