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Analytics custom events unreliable in WebGL

Discussion in 'Unity Analytics' started by acr1378, Nov 6, 2019.

  1. acr1378

    acr1378

    Joined:
    Dec 4, 2014
    Posts:
    76
    I'm having trouble with custom analytics events in WebGL builds. Standard events are logging fine in the dashboard, but custom events are logged only between 0%-10% of the time. I did a test yesterday with 90 custom events with 4 different players on 4 different machines in Chrome, Safari, and Firefox with different privacy settings. The Unity dashboard only picked up 2 out of the 90 events.

    These events are registering in the validator, and some (most) standard events were logged for those sessions. I would normally think that something must be wrong with our implementation, but clearly Unity Analytics is picking up some custom events.

    Can anyone help?
     
    acr1378, Nov 6, 2019
    #1

  2. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    14,446
    Processing for events in the Dashboard can take 8-16 hours to process, sometimes twice that long if we have a processing delay. Please open a support ticket and we can check our database https://analytics.cloud.unity3d.com/support
     
    JeffDUnity3D, Nov 6, 2019
    #2

  3. acr1378

    acr1378

    Joined:
    Dec 4, 2014
    Posts:
    76
    Yes, it's been 24 hours. And I've tested this before. I'll open a support ticket.
     
    acr1378, Nov 6, 2019
    #3

  4. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    14,446
    Just heard from engineering that we are currently experiencing delays
     
    JeffDUnity3D, Nov 6, 2019
    #4