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"An Error Occurred" on Restore

Discussion in 'Unity Collaborate' started by Simon-R, Jun 20, 2019.

  1. Simon-R

    Simon-R

    Joined:
    Mar 29, 2014
    Posts:
    8
    Morning folks,

    So I've got this super annoying issue where when attempting to Restore to my latest build it errors out. The collab history tab says "An Error Occurred", while the Collab dropdown say "Cannot download entry". If I go to the version before that, it doesn't download the changes either, even though I can see them in the changelog - but it also does not provide an error message.

    I at first assumed this was an issue with Hub, and so reinstalled it to version 1.6 (because 2.0 is super awful) and redownloaded the project completely, but have the same issue. I then uninstalled and reinstalled Collab, to no avail. I would appreciate some guidance, as this puts me behind a few days, and I've already spent about half a day on it.

    Specifics: started about 14 hours ago
    Every time I re-open the project, it seems to ask me again to relink the project
    Logs below from HUB


    {"moduleName":"RestEventRouter","level":"info","message":"[ 'adding route path: license.change' ]","timestamp":"2019-06-20T15:03:10.861Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'adding route path: project.opened' ]","timestamp":"2019-06-20T15:03:10.863Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'adding route path: project.create' ]","timestamp":"2019-06-20T15:03:10.863Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'adding route path: project.createTemp' ]","timestamp":"2019-06-20T15:03:10.863Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'adding route path: project.openedFromCloud' ]","timestamp":"2019-06-20T15:03:10.863Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'adding route path: main-window.change' ]","timestamp":"2019-06-20T15:03:10.863Z"}
    {"moduleName":"IpcControllerHelper","level":"info","message":"[ 'Found the following controllers in path: [\"auth\",\"config\",\"health\",\"hubProtocol\",\"license\",\"localProject\",\"window\"]' ]","timestamp":"2019-06-20T15:03:10.874Z"}
    {"moduleName":"App","level":"info","message":"[ 'Checking arguments for Windows custom URI scheme' ]","timestamp":"2019-06-20T15:03:10.895Z"}
    {"moduleName":"App","level":"info","message":"[ 'No custom URI argument found' ]","timestamp":"2019-06-20T15:03:10.895Z"}
    {"moduleName":"SystemInfo","level":"info","message":"[ 'Hub version: 2.0.2' ]","timestamp":"2019-06-20T15:03:10.899Z"}
    {"moduleName":"SystemInfo","level":"info","message":"[ 'Hub path: C:\\\\Program Files\\\\Unity Hub\\\\Unity Hub.exe' ]","timestamp":"2019-06-20T15:03:10.899Z"}
    {"moduleName":"SystemInfo","level":"info","message":"[ 'Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz; Windows 10 (10.0.0) 64bit' ]","timestamp":"2019-06-20T15:03:10.907Z"}
    {"moduleName":"HubSettings","level":"info","message":"[ { cloudEnvironment: 'production',\n accessTokenIntervalPeriod: 5000,\n servicesUrlInterval: 900000,\n hubConfigInterval: 3600000,\n releasesRefreshInterval: 3600000,\n recentProjectInterval: 60000,\n downloadClusterInterval: 1000,\n downloadEditorInterval: 1000,\n refreshTokenValidity: 2592000000,\n checkForUpdateInterval: 43200000,\n sendAnalyticsEventsInterval: 60000,\n maxSizeForAnalyticsQueue: 500,\n downloadRequestTimeout: 30000,\n globalConfigFolder: 'C:\\\\ProgramData\\\\Unity\\\\config' } ]","timestamp":"2019-06-20T15:03:10.915Z"}
    {"moduleName":"CloudConfig","level":"info","message":"[ 'Cloud Config endpoint: https://public-cdn.cloud.unity3d.com/config/production' ]","timestamp":"2019-06-20T15:03:10.915Z"}
    {"moduleName":"SystemInfo","level":"info","message":"[ 'Hub process is running in User mode' ]","timestamp":"2019-06-20T15:03:10.937Z"}
    {"moduleName":"LocalConfig","level":"info","message":"[ 'Local Config endpoint: https://public-cdn.cloud.unity3d.com/hub/prod/hubConfig.json' ]","timestamp":"2019-06-20T15:03:10.992Z"}
    {"moduleName":"AutoUpdater","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:03:10.994Z"}
    {"moduleName":"AutoUpdater","level":"info","message":"[ 'Look for Hub updates from app-update.yml -> url' ]","timestamp":"2019-06-20T15:03:10.994Z"}
    {"moduleName":"AutoUpdater","level":"info","message":"[ 'Checking for hub updates' ]","timestamp":"2019-06-20T15:03:10.994Z"}
    {"moduleName":"TokenManager","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:03:11.046Z"}
    {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"[ 'Checking for update' ]","timestamp":"2019-06-20T15:03:11.047Z"}
    {"moduleName":"TokenManager","level":"info","message":"[ 'Done init' ]","timestamp":"2019-06-20T15:03:11.049Z"}
    {"moduleName":"Download","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:03:11.049Z"}
    {"moduleName":"EditorManager","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:03:11.100Z"}
    {"moduleName":"Releases","level":"info","message":"[ 'Releases endpoint: https://public-cdn.cloud.unity3d.com/hub/prod/releases-win32.json' ]","timestamp":"2019-06-20T15:03:11.100Z"}
    {"moduleName":"EditorList","level":"info","message":"[ 'init' ]","timestamp":"2019-06-20T15:03:11.102Z"}
    {"moduleName":"customInstallLocation","level":"info","message":"[ 'Custom install path not present.' ]","timestamp":"2019-06-20T15:03:11.103Z"}
    {"moduleName":"EditorFolderScanner","level":"info","message":"[ '0 out of 0 valid paths found in path: C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor' ]","timestamp":"2019-06-20T15:03:11.104Z"}
    {"moduleName":"customInstallLocation","level":"info","message":"[ 'Cannot scan custom location (no path set).' ]","timestamp":"2019-06-20T15:03:11.104Z"}
    {"moduleName":"LocatedEditorStorage","level":"info","message":"[ '0 located Editors found in storage' ]","timestamp":"2019-06-20T15:03:11.104Z"}
    {"moduleName":"EditorApp","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:03:11.105Z"}
    {"moduleName":"Auth","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:03:11.105Z"}
    {"moduleName":"Auth","level":"info","message":"[ 'Both tokens are expired, user will be logged out' ]","timestamp":"2019-06-20T15:03:11.105Z"}
    {"moduleName":"Auth","level":"info","message":"[ 'Successfully logged out' ]","timestamp":"2019-06-20T15:03:11.112Z"}
    {"moduleName":"LicenseClient","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:03:11.122Z"}
    {"moduleName":"LicenseFSM","level":"info","message":"[ 'uninitialized --> initializing' ]","timestamp":"2019-06-20T15:03:11.122Z"}
    {"moduleName":"LicenseClient","level":"info","message":"[ 'License initialized' ]","timestamp":"2019-06-20T15:03:11.155Z"}
    {"moduleName":"LicenseFSM","level":"info","message":"[ 'initializing --> licenseValid' ]","timestamp":"2019-06-20T15:03:11.156Z"}
    {"moduleName":"LicenseClient","level":"info","message":"[ 'New license verified' ]","timestamp":"2019-06-20T15:03:11.156Z"}
    {"moduleName":"RestServer","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:03:11.156Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'subscribing to: license.change' ]","timestamp":"2019-06-20T15:03:11.156Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'subscribing to: project.opened' ]","timestamp":"2019-06-20T15:03:11.156Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'subscribing to: project.create' ]","timestamp":"2019-06-20T15:03:11.156Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'subscribing to: project.createTemp' ]","timestamp":"2019-06-20T15:03:11.156Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'subscribing to: project.openedFromCloud' ]","timestamp":"2019-06-20T15:03:11.156Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'subscribing to: main-window.change' ]","timestamp":"2019-06-20T15:03:11.156Z"}
    {"moduleName":"WebSocketService","level":"info","message":"[ 'starting listening for request' ]","timestamp":"2019-06-20T15:03:11.160Z"}
    {"moduleName":"HubIPCService","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:03:11.160Z"}
    {"moduleName":"UnityIPCServer","level":"info","message":"[ 'IPC Server Unity-hubIPCService started' ]","timestamp":"2019-06-20T15:03:11.165Z"}
    {"moduleName":"LocalProject","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:03:11.166Z"}
    {"moduleName":"WindowManager","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:03:11.166Z"}
    {"moduleName":"SignInWindow","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:03:11.166Z"}
    {"moduleName":"CloudAnalytics","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:03:11.166Z"}
    {"moduleName":"TrayMenu","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:03:11.167Z"}
    {"moduleName":"NetworkInterceptors","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:03:11.191Z"}
    {"moduleName":"App","level":"info","message":"[ 'hadOnboarding is false' ]","timestamp":"2019-06-20T15:03:11.191Z"}
    {"moduleName":"App","level":"info","message":"[ 'Getting initial route for Main Window' ]","timestamp":"2019-06-20T15:03:11.191Z"}
    {"moduleName":"App","level":"info","message":"[ 'Loading installs page' ]","timestamp":"2019-06-20T15:03:11.265Z"}
    {"moduleName":"UnityIPCServer","level":"info","message":"[ 'client process has connected to Unity-hubIPCService!' ]","timestamp":"2019-06-20T15:03:11.312Z"}
    {"moduleName":"IPCServer:Health","level":"info","message":"[ 'Health check requested' ]","timestamp":"2019-06-20T15:03:11.312Z"}
    {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"[ 'No update available' ]","timestamp":"2019-06-20T15:03:11.368Z"}
    {"moduleName":"Auth","level":"info","message":"[ 'Successfully logged in' ]","timestamp":"2019-06-20T15:03:26.488Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'adding route path: license.change' ]","timestamp":"2019-06-20T15:10:52.841Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'adding route path: project.opened' ]","timestamp":"2019-06-20T15:10:52.843Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'adding route path: project.create' ]","timestamp":"2019-06-20T15:10:52.843Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'adding route path: project.createTemp' ]","timestamp":"2019-06-20T15:10:52.843Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'adding route path: project.openedFromCloud' ]","timestamp":"2019-06-20T15:10:52.843Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'adding route path: main-window.change' ]","timestamp":"2019-06-20T15:10:52.844Z"}
    {"moduleName":"IpcControllerHelper","level":"info","message":"[ 'Found the following controllers in path: [\"auth\",\"config\",\"health\",\"hubProtocol\",\"license\",\"localProject\",\"window\"]' ]","timestamp":"2019-06-20T15:10:52.852Z"}
    {"moduleName":"App","level":"info","message":"[ 'Checking arguments for Windows custom URI scheme' ]","timestamp":"2019-06-20T15:10:52.873Z"}
    {"moduleName":"App","level":"info","message":"[ 'No custom URI argument found' ]","timestamp":"2019-06-20T15:10:52.873Z"}
    {"moduleName":"SystemInfo","level":"info","message":"[ 'Hub version: 1.6.2' ]","timestamp":"2019-06-20T15:10:52.875Z"}
    {"moduleName":"SystemInfo","level":"info","message":"[ 'Hub path: C:\\\\Program Files\\\\Unity Hub\\\\Unity Hub.exe' ]","timestamp":"2019-06-20T15:10:52.875Z"}
    {"moduleName":"SystemInfo","level":"info","message":"[ 'Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz; Windows 10 (10.0.0) 64bit' ]","timestamp":"2019-06-20T15:10:52.886Z"}
    {"moduleName":"HubSettings","level":"info","message":"[ { cloudEnvironment: 'production',\n accessTokenIntervalPeriod: 5000,\n servicesUrlInterval: 900000,\n hubConfigInterval: 3600000,\n releasesRefreshInterval: 3600000,\n recentProjectInterval: 60000,\n downloadClusterInterval: 1000,\n downloadEditorInterval: 1000,\n refreshTokenValidity: 2592000000,\n checkForUpdateInterval: 43200000,\n sendAnalyticsEventsInterval: 60000,\n maxSizeForAnalyticsQueue: 500,\n downloadRequestTimeout: 30000,\n globalConfigFolder: 'C:\\\\ProgramData\\\\Unity\\\\config' } ]","timestamp":"2019-06-20T15:10:52.890Z"}
    {"moduleName":"CloudConfig","level":"info","message":"[ 'Cloud Config endpoint: https://public-cdn.cloud.unity3d.com/config/production' ]","timestamp":"2019-06-20T15:10:52.890Z"}
    {"moduleName":"SystemInfo","level":"info","message":"[ 'Hub process is running in User mode' ]","timestamp":"2019-06-20T15:10:52.916Z"}
    {"moduleName":"LocalConfig","level":"info","message":"[ 'Local Config endpoint: https://public-cdn.cloud.unity3d.com/hub/prod/hubConfig.json' ]","timestamp":"2019-06-20T15:10:52.962Z"}
    {"moduleName":"AutoUpdater","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:10:52.964Z"}
    {"moduleName":"AutoUpdater","level":"info","message":"[ 'Look for Hub updates from app-update.yml -> url' ]","timestamp":"2019-06-20T15:10:52.964Z"}
    {"moduleName":"AutoUpdater","level":"info","message":"[ 'Checking for hub updates' ]","timestamp":"2019-06-20T15:10:52.964Z"}
    {"moduleName":"TokenManager","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:10:53.004Z"}
    {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"[ 'Checking for update' ]","timestamp":"2019-06-20T15:10:53.005Z"}
    {"moduleName":"TokenManager","level":"info","message":"[ 'Done init' ]","timestamp":"2019-06-20T15:10:53.050Z"}
    {"moduleName":"Download","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:10:53.050Z"}
    {"moduleName":"EditorManager","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:10:53.057Z"}
    {"moduleName":"Releases","level":"info","message":"[ 'Releases endpoint: https://public-cdn.cloud.unity3d.com/hub/prod/releases-win32.json' ]","timestamp":"2019-06-20T15:10:53.058Z"}
    {"moduleName":"EditorList","level":"info","message":"[ 'init' ]","timestamp":"2019-06-20T15:10:53.077Z"}
    {"moduleName":"EditorFolderScanner","level":"info","message":"[ '0 out of 0 valid paths found in path: C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor' ]","timestamp":"2019-06-20T15:10:53.079Z"}
    {"moduleName":"customInstallLocation","level":"info","message":"[ 'Cannot scan custom location (no path set).' ]","timestamp":"2019-06-20T15:10:53.080Z"}
    {"moduleName":"LocatedEditorStorage","level":"info","message":"[ '0 located Editors found in storage' ]","timestamp":"2019-06-20T15:10:53.080Z"}
    {"moduleName":"EditorApp","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:10:53.080Z"}
    {"moduleName":"Auth","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:10:53.081Z"}
    {"moduleName":"LicenseClient","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:10:53.095Z"}
    {"moduleName":"LicenseFSM","level":"info","message":"[ 'uninitialized --> initializing' ]","timestamp":"2019-06-20T15:10:53.095Z"}
    {"moduleName":"LicenseClient","level":"info","message":"[ 'License initialized' ]","timestamp":"2019-06-20T15:10:53.116Z"}
    {"moduleName":"LicenseFSM","level":"info","message":"[ 'initializing --> licenseValid' ]","timestamp":"2019-06-20T15:10:53.116Z"}
    {"moduleName":"LicenseClient","level":"info","message":"[ 'New license verified' ]","timestamp":"2019-06-20T15:10:53.116Z"}
    {"moduleName":"RestServer","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:10:53.117Z"}
    {"moduleName":"WebSocketService","level":"info","message":"[ 'starting listening for request' ]","timestamp":"2019-06-20T15:10:53.277Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'subscribing to: license.change' ]","timestamp":"2019-06-20T15:10:53.277Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'subscribing to: project.opened' ]","timestamp":"2019-06-20T15:10:53.277Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'subscribing to: project.create' ]","timestamp":"2019-06-20T15:10:53.277Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'subscribing to: project.createTemp' ]","timestamp":"2019-06-20T15:10:53.277Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'subscribing to: project.openedFromCloud' ]","timestamp":"2019-06-20T15:10:53.277Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'subscribing to: main-window.change' ]","timestamp":"2019-06-20T15:10:53.277Z"}
    {"moduleName":"HubIPCService","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:10:53.277Z"}
    {"moduleName":"UnityIPCServer","level":"info","message":"[ 'IPC Server Unity-hubIPCService started' ]","timestamp":"2019-06-20T15:10:53.279Z"}
    {"moduleName":"LocalProject","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:10:53.280Z"}
    {"moduleName":"WindowManager","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:10:53.280Z"}
    {"moduleName":"SignInWindow","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:10:53.280Z"}
    {"moduleName":"CloudAnalytics","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:10:53.281Z"}
    {"moduleName":"TrayMenu","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:10:53.281Z"}
    {"moduleName":"App","level":"info","message":"[ 'Getting initial route for Main Window' ]","timestamp":"2019-06-20T15:10:53.309Z"}
    {"moduleName":"App","level":"info","message":"[ 'Loading installs page' ]","timestamp":"2019-06-20T15:10:53.388Z"}
    {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"[ 'Update available' ]","timestamp":"2019-06-20T15:10:53.424Z"}
    {"moduleName":"UnityIPCServer","level":"info","message":"[ 'client process has connected to Unity-hubIPCService!' ]","timestamp":"2019-06-20T15:10:53.458Z"}
    {"moduleName":"Auth:NetworkFSM","level":"info","message":"[ 'uninitialized --> up' ]","timestamp":"2019-06-20T15:10:53.459Z"}
    {"moduleName":"Auth","level":"info","message":"[ 'Successfully logged in' ]","timestamp":"2019-06-20T15:10:53.757Z"}
    {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"[ 'Update downloaded: 2.0.2 UnityHubSetup.exe' ]","timestamp":"2019-06-20T15:10:57.582Z"}
    {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"[ 'auto-update.update-available event is triggered' ]","timestamp":"2019-06-20T15:10:57.582Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'unsubscribing from: license.change' ]","timestamp":"2019-06-20T15:11:49.366Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'unsubscribing from: project.opened' ]","timestamp":"2019-06-20T15:11:49.367Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'unsubscribing from: project.create' ]","timestamp":"2019-06-20T15:11:49.367Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'unsubscribing from: project.createTemp' ]","timestamp":"2019-06-20T15:11:49.367Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'unsubscribing from: project.openedFromCloud' ]","timestamp":"2019-06-20T15:11:49.367Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'unsubscribing from: main-window.change' ]","timestamp":"2019-06-20T15:11:49.367Z"}
    {"moduleName":"WebSocketService","level":"info","message":"[ 'stopping web socket server. closing connections' ]","timestamp":"2019-06-20T15:11:49.367Z"}
    {"moduleName":"UnityIPCServer","level":"info","message":"[ 'emit stop child process of Unity-hubIPCService' ]","timestamp":"2019-06-20T15:11:49.367Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'adding route path: license.change' ]","timestamp":"2019-06-20T15:12:22.504Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'adding route path: project.opened' ]","timestamp":"2019-06-20T15:12:22.505Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'adding route path: project.create' ]","timestamp":"2019-06-20T15:12:22.505Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'adding route path: project.createTemp' ]","timestamp":"2019-06-20T15:12:22.505Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'adding route path: project.openedFromCloud' ]","timestamp":"2019-06-20T15:12:22.505Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'adding route path: main-window.change' ]","timestamp":"2019-06-20T15:12:22.505Z"}
    {"moduleName":"IpcControllerHelper","level":"info","message":"[ 'Found the following controllers in path: [\"auth\",\"config\",\"health\",\"hubProtocol\",\"license\",\"localProject\",\"window\"]' ]","timestamp":"2019-06-20T15:12:22.512Z"}
    {"moduleName":"App","level":"info","message":"[ 'Checking arguments for Windows custom URI scheme' ]","timestamp":"2019-06-20T15:12:22.522Z"}
    {"moduleName":"App","level":"info","message":"[ 'No custom URI argument found' ]","timestamp":"2019-06-20T15:12:22.522Z"}
    {"moduleName":"SystemInfo","level":"info","message":"[ 'Hub version: 1.6.2' ]","timestamp":"2019-06-20T15:12:22.524Z"}
    {"moduleName":"SystemInfo","level":"info","message":"[ 'Hub path: C:\\\\Program Files\\\\Unity Hub\\\\Unity Hub.exe' ]","timestamp":"2019-06-20T15:12:22.524Z"}
    {"moduleName":"SystemInfo","level":"info","message":"[ 'Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz; Windows 10 (10.0.0) 64bit' ]","timestamp":"2019-06-20T15:12:22.534Z"}
    {"moduleName":"HubSettings","level":"info","message":"[ { cloudEnvironment: 'production',\n accessTokenIntervalPeriod: 5000,\n servicesUrlInterval: 900000,\n hubConfigInterval: 3600000,\n releasesRefreshInterval: 3600000,\n recentProjectInterval: 60000,\n downloadClusterInterval: 1000,\n downloadEditorInterval: 1000,\n refreshTokenValidity: 2592000000,\n checkForUpdateInterval: 43200000,\n sendAnalyticsEventsInterval: 60000,\n maxSizeForAnalyticsQueue: 500,\n downloadRequestTimeout: 30000,\n globalConfigFolder: 'C:\\\\ProgramData\\\\Unity\\\\config' } ]","timestamp":"2019-06-20T15:12:22.537Z"}
    {"moduleName":"CloudConfig","level":"info","message":"[ 'Cloud Config endpoint: https://public-cdn.cloud.unity3d.com/config/production' ]","timestamp":"2019-06-20T15:12:22.537Z"}
    {"moduleName":"SystemInfo","level":"info","message":"[ 'Hub process is running in User mode' ]","timestamp":"2019-06-20T15:12:22.561Z"}
    {"moduleName":"LocalConfig","level":"info","message":"[ 'Local Config endpoint: https://public-cdn.cloud.unity3d.com/hub/prod/hubConfig.json' ]","timestamp":"2019-06-20T15:12:22.603Z"}
    {"moduleName":"AutoUpdater","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:12:22.605Z"}
    {"moduleName":"AutoUpdater","level":"info","message":"[ 'Look for Hub updates from app-update.yml -> url' ]","timestamp":"2019-06-20T15:12:22.605Z"}
    {"moduleName":"AutoUpdater","level":"info","message":"[ 'Checking for hub updates' ]","timestamp":"2019-06-20T15:12:22.605Z"}
    {"moduleName":"TokenManager","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:12:22.645Z"}
    {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"[ 'Checking for update' ]","timestamp":"2019-06-20T15:12:22.647Z"}
    {"moduleName":"TokenManager","level":"info","message":"[ 'Done init' ]","timestamp":"2019-06-20T15:12:22.695Z"}
    {"moduleName":"Download","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:12:22.695Z"}
    {"moduleName":"EditorManager","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:12:22.703Z"}
    {"moduleName":"Releases","level":"info","message":"[ 'Releases endpoint: https://public-cdn.cloud.unity3d.com/hub/prod/releases-win32.json' ]","timestamp":"2019-06-20T15:12:22.703Z"}
    {"moduleName":"EditorList","level":"info","message":"[ 'init' ]","timestamp":"2019-06-20T15:12:22.726Z"}
    {"moduleName":"EditorFolderScanner","level":"info","message":"[ '0 out of 0 valid paths found in path: C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor' ]","timestamp":"2019-06-20T15:12:22.728Z"}
    {"moduleName":"customInstallLocation","level":"info","message":"[ 'Cannot scan custom location (no path set).' ]","timestamp":"2019-06-20T15:12:22.728Z"}
    {"moduleName":"LocatedEditorStorage","level":"info","message":"[ '0 located Editors found in storage' ]","timestamp":"2019-06-20T15:12:22.729Z"}
    {"moduleName":"EditorApp","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:12:22.729Z"}
    {"moduleName":"Auth","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:12:22.729Z"}
    {"moduleName":"LicenseClient","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:12:22.741Z"}
    {"moduleName":"LicenseFSM","level":"info","message":"[ 'uninitialized --> initializing' ]","timestamp":"2019-06-20T15:12:22.742Z"}
    {"moduleName":"LicenseClient","level":"info","message":"[ 'License initialized' ]","timestamp":"2019-06-20T15:12:22.765Z"}
    {"moduleName":"LicenseFSM","level":"info","message":"[ 'initializing --> licenseValid' ]","timestamp":"2019-06-20T15:12:22.765Z"}
    {"moduleName":"LicenseClient","level":"info","message":"[ 'New license verified' ]","timestamp":"2019-06-20T15:12:22.765Z"}
    {"moduleName":"RestServer","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:12:22.765Z"}
    {"moduleName":"WebSocketService","level":"info","message":"[ 'starting listening for request' ]","timestamp":"2019-06-20T15:12:22.913Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'subscribing to: license.change' ]","timestamp":"2019-06-20T15:12:22.914Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'subscribing to: project.opened' ]","timestamp":"2019-06-20T15:12:22.914Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'subscribing to: project.create' ]","timestamp":"2019-06-20T15:12:22.914Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'subscribing to: project.createTemp' ]","timestamp":"2019-06-20T15:12:22.914Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'subscribing to: project.openedFromCloud' ]","timestamp":"2019-06-20T15:12:22.914Z"}
    {"moduleName":"RestEventRouter","level":"info","message":"[ 'subscribing to: main-window.change' ]","timestamp":"2019-06-20T15:12:22.914Z"}
    {"moduleName":"HubIPCService","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:12:22.914Z"}
    {"moduleName":"UnityIPCServer","level":"info","message":"[ 'IPC Server Unity-hubIPCService started' ]","timestamp":"2019-06-20T15:12:22.916Z"}
    {"moduleName":"LocalProject","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:12:22.917Z"}
    {"moduleName":"WindowManager","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:12:22.917Z"}
    {"moduleName":"SignInWindow","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:12:22.917Z"}
    {"moduleName":"CloudAnalytics","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:12:22.917Z"}
    {"moduleName":"TrayMenu","level":"info","message":"[ 'Init' ]","timestamp":"2019-06-20T15:12:22.917Z"}
    {"moduleName":"App","level":"info","message":"[ 'Getting initial route for Main Window' ]","timestamp":"2019-06-20T15:12:22.938Z"}
    {"moduleName":"App","level":"info","message":"[ 'Loading installs page' ]","timestamp":"2019-06-20T15:12:23.010Z"}
    {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"[ 'Update available' ]","timestamp":"2019-06-20T15:12:23.043Z"}
    {"moduleName":"Auth:NetworkFSM","level":"info","message":"[ 'uninitialized --> up' ]","timestamp":"2019-06-20T15:12:23.078Z"}
    {"moduleName":"UnityIPCServer","level":"info","message":"[ 'client process has connected to Unity-hubIPCService!' ]","timestamp":"2019-06-20T15:12:23.113Z"}
    {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"[ 'Update downloaded: 2.0.2 UnityHubSetup.exe' ]","timestamp":"2019-06-20T15:12:23.212Z"}
    {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"[ 'auto-update.update-available event is triggered' ]","timestamp":"2019-06-20T15:12:23.212Z"}
    {"moduleName":"Auth","level":"info","message":"[ 'Successfully logged in' ]","timestamp":"2019-06-20T15:12:23.324Z"}
    {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"[ 'Checking for update' ]","timestamp":"2019-06-20T15:12:23.325Z"}
    {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"[ 'Update available' ]","timestamp":"2019-06-20T15:12:23.334Z"}
    {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"[ 'Update downloaded: 2.0.2 UnityHubSetup.exe' ]","timestamp":"2019-06-20T15:12:23.340Z"}
    {"moduleName":"AutoUpdater:EventHandler","level":"info","message":"[ 'auto-update.update-available event is triggered' ]","timestamp":"2019-06-20T15:12:23.340Z"}
    {"moduleName":"HubIPCService","level":"info","message":"[ 'socket has disconnected' ]","timestamp":"2019-06-20T15:12:37.917Z"}
    {"moduleName":"UnityIPCServer","level":"info","message":"[ 'client process has connected to Unity-hubIPCService!' ]","timestamp":"2019-06-20T15:12:50.335Z"}
    {"moduleName":"HubIPCService","level":"info","message":"[ 'socket has disconnected' ]","timestamp":"2019-06-20T15:13:53.646Z"}
    {"moduleName":"CloudCollab","level":"info","message":"[ 'Fetching the cloud projects' ]","timestamp":"2019-06-20T15:15:18.401Z"}
    {"moduleName":"CloudCollab","level":"info","message":"[ 'Fetching the cloud projects' ]","timestamp":"2019-06-20T15:17:48.043Z"}
    {"moduleName":"DefaultEditorFinder","level":"info","message":"[ 'Default Editor not found. Setting Unity 2019.1.0f2 as default.' ]","timestamp":"2019-06-20T15:18:14.654Z"}
    {"moduleName":"CloudCollab","level":"info","message":"[ 'Fetching the cloud projects' ]","timestamp":"2019-06-20T15:18:19.212Z"}
    {"moduleName":"LocalProject","level":"info","message":"[ 'openProject projectPath: F:/Unity2019/Sandbox/Sandbox/Sandbox/Sandbox, current editor: undefined' ]","timestamp":"2019-06-20T15:18:21.337Z"}
    {"moduleName":"RestEvent:project","level":"info","message":"[ 'onProjectOpen data:',\n { projectPath: 'F:/Unity2019/Sandbox/Sandbox/Sandbox/Sandbox' } ]","timestamp":"2019-06-20T15:18:21.337Z"}
    {"moduleName":"UnityIPCServer","level":"info","message":"[ 'client process has connected to Unity-hubIPCService!' ]","timestamp":"2019-06-20T15:18:32.446Z"}
    {"moduleName":"LaunchProcess","level":"info","message":"[ 'Process stderr: [0620/101832:ERROR:block_files.cc(477)] Failed to open C:/Users/Simon/AppData/LocalLow/Unity/Browser/Cache\\\\data_0\\r\\n' ]","timestamp":"2019-06-20T15:18:32.451Z"}
    {"moduleName":"LaunchProcess","level":"info","message":"[ 'Process stderr: [0620/101832:ERROR:cache_util_win.cc(20)] Unable to move the cache: 5\\r\\n[0620/101832:ERROR:cache_util.cc(132)] Unable to move cache folder C:/Users/Simon/AppData/LocalLow/Unity/Browser/Cache to C:/Users/Simon/AppData/LocalLow/Unity/Browser\\\\old_Cache_000\\r\\n' ]","timestamp":"2019-06-20T15:18:32.451Z"}
    {"moduleName":"LaunchProcess","level":"info","message":"[ 'Process stderr: [0620/101832:ERROR:cache_creator.cc(125)] Unable to create cache\\r\\n' ]","timestamp":"2019-06-20T15:18:32.452Z"}
    {"moduleName":"LaunchProcess","level":"info","message":"[ 'Process stderr: debugger-agent: Unable to listen on 3748\\r\\n' ]","timestamp":"2019-06-20T15:21:01.517Z"}
    {"moduleName":"HubIPCService","level":"info","message":"[ 'socket has disconnected' ]","timestamp":"2019-06-20T15:21:01.529Z"}
    {"moduleName":"LaunchProcess","level":"info","message":"[ 'child process exited with code 0' ]","timestamp":"2019-06-20T15:21:01.877Z"}
    {"moduleName":"UnityIPCServer","level":"info","message":"[ 'client process has connected to Unity-hubIPCService!' ]","timestamp":"2019-06-20T15:23:10.395Z"}
    {"moduleName":"LaunchProcess","level":"info","message":"[ 'Process stderr: [0620/102310:ERROR:block_files.cc(477)] Failed to open C:/Users/Simon/AppData/LocalLow/Unity/Browser/Cache\\\\data_0\\r\\n' ]","timestamp":"2019-06-20T15:23:10.400Z"}
    {"moduleName":"LaunchProcess","level":"info","message":"[ 'Process stderr: [0620/102310:ERROR:cache_util_win.cc(20)] Unable to move the cache: 5\\r\\n[0620/102310:ERROR:cache_util.cc(132)] Unable to move cache folder C:/Users/Simon/AppData/LocalLow/Unity/Browser/Cache to C:/Users/Simon/AppData/LocalLow/Unity/Browser\\\\old_Cache_000\\r\\n[0620/102310:ERROR:cache_creator.cc(125)] Unable to create cache\\r\\n' ]","timestamp":"2019-06-20T15:23:10.400Z"}
    {"moduleName":"UnityIPCServer","level":"info","message":"[ 'client process has connected to Unity-hubIPCService!' ]","timestamp":"2019-06-20T16:12:23.094Z"}
    {"moduleName":"CloudCollab","level":"info","message":"[ 'Fetching the cloud projects' ]","timestamp":"2019-06-20T16:12:24.583Z"}
    {"moduleName":"LocalProject","level":"info","message":"[ 'openProject projectPath: F:/Unity2019/Winter Scene Test, current editor: undefined' ]","timestamp":"2019-06-20T16:12:31.592Z"}
    {"moduleName":"RestEvent:project","level":"info","message":"[ 'onProjectOpen data:',\n { projectPath: 'F:/Unity2019/Winter Scene Test' } ]","timestamp":"2019-06-20T16:12:31.592Z"}
    {"moduleName":"HubIPCService","level":"info","message":"[ 'socket has disconnected' ]","timestamp":"2019-06-20T16:12:33.101Z"}
    {"moduleName":"UnityIPCServer","level":"info","message":"[ 'client process has connected to Unity-hubIPCService!' ]","timestamp":"2019-06-20T16:12:44.966Z"}
    {"moduleName":"LaunchProcess","level":"info","message":"[ 'Process stderr: debugger-agent: Unable to listen on 2600\\r\\n' ]","timestamp":"2019-06-20T16:17:07.915Z"}
    {"moduleName":"HubIPCService","level":"info","message":"[ 'socket has disconnected' ]","timestamp":"2019-06-20T16:17:07.930Z"}
    {"moduleName":"LaunchProcess","level":"info","message":"[ 'child process exited with code 0' ]","timestamp":"2019-06-20T16:17:08.196Z"}
    {"moduleName":"LaunchProcess","level":"info","message":"[ 'Process stderr: debugger-agent: Unable to listen on 3176\\r\\n' ]","timestamp":"2019-06-20T16:17:14.455Z"}
    {"moduleName":"HubIPCService","level":"info","message":"[ 'socket has disconnected' ]","timestamp":"2019-06-20T16:17:14.461Z"}
    {"moduleName":"LaunchProcess","level":"info","message":"[ 'child process exited with code 0' ]","timestamp":"2019-06-20T16:17:14.714Z"}
    {"moduleName":"LocalProject","level":"info","message":"[ 'openProject projectPath: F:/Unity2019/Sandbox/Sandbox, current editor: undefined' ]","timestamp":"2019-06-20T16:17:18.465Z"}
    {"moduleName":"RestEvent:project","level":"info","message":"[ 'onProjectOpen data:',\n { projectPath: 'F:/Unity2019/Sandbox/Sandbox' } ]","timestamp":"2019-06-20T16:17:18.465Z"}
    {"moduleName":"UnityIPCServer","level":"info","message":"[ 'client process has connected to Unity-hubIPCService!' ]","timestamp":"2019-06-20T16:17:43.779Z"}
    {"moduleName":"LaunchProcess","level":"info","message":"[ 'Process stderr: [0620/111743:ERROR:block_files.cc(477)] Failed to open C:/Users/Simon/AppData/LocalLow/Unity/Browser/Cache\\\\data_0\\r\\n' ]","timestamp":"2019-06-20T16:17:43.788Z"}
    {"moduleName":"LaunchProcess","level":"info","message":"[ 'Process stderr: [0620/111743:ERROR:cache_util_win.cc(20)] Unable to move the cache: 5\\r\\n[0620/111743:ERROR:cache_util.cc(132)] Unable to move cache folder C:/Users/Simon/AppData/LocalLow/Unity/Browser/Cache to C:/Users/Simon/AppData/LocalLow/Unity/Browser\\\\old_Cache_000\\r\\n[0620/111743:ERROR:cache_creator.cc(125)] Unable to create cache\\r\\n' ]","timestamp":"2019-06-20T16:17:43.788Z"}
     
  2. ryanc-unity

    ryanc-unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    1,302
    Hi @Simon-R, I'm sorry to hear you're having issues using Restore. Is it only Restore operations that are erroring out for you? What about Publishes and Updates?

    Your Editor log would help us debug the issue more, but try launching the Hub with "-enableCollabEventLogs", without the quotes, then try to Restore again. After that, you can DM me your log file so that we can help look for any additional error messaging from Collab.
     
  3. Simon-R

    Simon-R

    Joined:
    Mar 29, 2014
    Posts:
    8
    Unfortunately not. I cannot "Go Back To" previous versions either. It consistently fails and seems to do more damage, with a growing set of "pending changes" remaining each time. I've considered uninstalling/reinstalling both windows and Unity...not quite that desperate yet, but getting close, and obviously unhappy about it. Sending logs now.
     
  4. Simon-R

    Simon-R

    Joined:
    Mar 29, 2014
    Posts:
    8
    Well, uninstalling and deleting all local / cache files didn't seem to help. Re-downloading the entire project yielded the same result. This is increasingly frustrating, as not only have I lost work I've already done, but lost the ability to progress further.
     
  5. Simon-R

    Simon-R

    Joined:
    Mar 29, 2014
    Posts:
    8
    In case anyone else runs into the issues: completely purging Unity and Hub from my system alone did not do anything, but I was able to revert to a good build by re-downloading the project using a 1.x version of Hub (2.x is awful imho) go back to an old version, and somehow still had pending changes. I pushed those into a garbage build, then reverted to my latest good build, and the errors disappeared. 3 days of working time lost, super frustrating, but at least I've got my project back.
     
    Last edited: Jun 22, 2019
  6. ryanc-unity

    ryanc-unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    1,302
    Hi Simon. I'm so sorry that you ran into these issues and lost so much time. I'd like to prevent that from ever happening again.

    When you re-downloaded the project using 1.x of the Hub you said you were able to go back to an older version. Were you still seeing errors when you tried to Restore after that or did you encounter different errors?

    As for the pending changes that you had when you used Go Back, that sounds like Collab was behaving as expected. Using Restore is meant to undo all local changes and bring you back to the latest version you last pushed to Collab, leaving you fully synced with that version. Using Go Back is meant to bring you to an earlier commit and mark all changes you made between the last commit and that one as pending changes. From there you can either pick and choose which changes to keep or undo all of them and essentially create a whole new branch to work from, which sounds a little like what you did to unblock yourself, except that you pushed those changes to a new UPID. After that you relinked to your old project and everything was working as expected again. Am I understanding you right?
     
  7. Simon-R

    Simon-R

    Joined:
    Mar 29, 2014
    Posts:
    8
    Thanks Ryan, I appreciate your efforts to help.

    Correct, I was seeing the same errors whenever I attempted to Restore to the latest build. I am still quite confused how I could purge everything Unity related, the project included, from my machine, and still have changes to be uploaded. It wasn't until I published a build that I was able to restore to a build that worked.

    "After that you relinked to your old project and everything was working as expected again."
    This part was correct, however, I wasn't able to even manually discard changes. It's like I'd lost the ability to do anything with my project until I published the changes (when I hadn't actually changed anything).

    However, all of that being said, I just started working on it after taking a break, and all of a sudden I have 1755 asset changes out of nowhere. I am concerned. While everything still works, I don't think the issue is fully resolved. If you could take a gander at the logs I sent you, I'd appreciate it.
     
  8. ryanc-unity

    ryanc-unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    1,302
    Of course, I want to get you unblocked and back in business.

    Thank you for clarifying things for me. In the files that Collab thought had changes, did you try hovering over them and using the "See differences" button to launch them with a diff tool to see what has changed? If nothing has changed then that's a problem, but it could be that there might be a hash getting modified by a shader (or something similar) periodically that Collab is detecting as a change.

    I noticed in the log you shared with me that it looks like Unity is having issues trying to move files around in some cache folders. These folders are located in "C:/Users/Simon/AppData/LocalLow/Unity/Browser/Cache", which would explain why reinstalling the project would still have you seeing these errors. I'm not fully certain that these are related to the errors you're experiencing with Collab but I'd like to try addressing them first to see if it helps.

    In "C:/Users/Simon/AppData/LocalLow/Unity/Browser/", delete all the contents in the Cache folder. After doing that, restart Unity and reopen your project to see if you are still running into any errors.