Almost impossible to get a package or a package update

Hello @rogerdv,
Sorry to hear you are having trouble downloading packages in your project.

To better help you, please attach the editor log, the package manager log and the diagnosis tool report so we can see what is happening in your case.

editor log:
macOS ~/Library/Logs/Unity/Editor.log
Windows C:\Users\username\AppData\Local\Unity\Editor\Editor.log

package manager log:
macOS ~/Library/Logs/Unity/upm.log
Windows C:\Users\username\AppData\Local\Unity\Editor\upm.log

To run the diagnosis tool:

1. Download the zip
2. Unzip UnityPackageManagerDiagnostics.zip
3. Double-click the appropriate run-diag-<platform> for your OS
4. Allow permissions to run the script
   • On Mac, you will need to Right-click > Open run-diag-macos to give permission
5. Attach the generated report file

 

Hi @rogerdv,

According to the diagnostics tool report, your Internet connection seems to be very, very slow. My guess is that you may be hitting timeouts somewhere, perhaps real ones (connection lost/interrupted by some external factor) or incorrectly inferred (download doesn't finish in a timely manner and is forcibly stopped).

I checked the other log files and saw no helpful information related to timeouts or connectivity issues. Could the VPN be severely throttling your network speed or limiting the size of files you can download somehow? Have you tried with a different VPN?

 

This might explain some of the problems. Metadata (i.e. the list of packages, their versions, dependencies, etc.) and packages (the actual contents) are fetched from different URLs, and downloads are parallelized up to a certain number of concurrent downloads. This means that quite a few connections are established during some operations such as updating packages, so it's possible that some of them are failing to connect, leading to a failure of the whole operation.

Do you know specifically which Unity version you were at when things worked fine, and which Unity version you upgraded to that introduced these issues? If you did not upgrade, did you add or update packages to your project that could have resulted in increasing the number of packages to retrieve, which could in turn increase the failure rate?