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Bug Alembic Stream Player crashes my game on a tester's computer

Discussion in 'Editor & General Support' started by chaosmonger, Jan 21, 2021.

  1. chaosmonger

    chaosmonger

    Joined:
    Jan 23, 2019
    Posts:
    74
    So, I've been testing my game (releasing next week), on about 40-50 machines, all without issues.
    But one of my testers, crashes when loading a scene which relies on an "Alembic Stream Player" animation.
    It was very weird because the game works perfectly in every other scene (my game has 100+ scenes), except that one (which is towards the end). Which is the only one that relies on Alembic Stream Player. So I made a test removing it and sending him a beta build, and, in fact, without it, my tester was able to load the scene...
    Therefore, for some reasons, on his machine, Alembic Stream Player is causing a crash.
    This is his crash-log screenshot (sorry for the bad quality, he sent it to me that way):
    CrashLog.jpg

    Player.log reported no bugs (nothing missing from the console, etc.).

    So my questions are:
    - Why is this happening on his end? (p.s. he has the latest GPU drivers, updated DirectX and updated Visual C++)
    - How can he solve it on his end?
    - How can I solve it on my end? (without giving up Alembic Stream Player)

    NOTE:
    I'm building with Unity 2020.1.15f1
    This is the inspector of the Alembic Stream Player:
    ASP.jpg
    Thank you very much for your help.
     
  2. chaosmonger

    chaosmonger

    Joined:
    Jan 23, 2019
    Posts:
    74
    Nobody...?
     
  3. Kurt-Dekker

    Kurt-Dekker

    Joined:
    Mar 16, 2013
    Posts:
    39,079
  4. chaosmonger

    chaosmonger

    Joined:
    Jan 23, 2019
    Posts:
    74
    Thanks Kurt... how can I move the thread? Only a mod can do that?
     
  5. Joe-Censored

    Joe-Censored

    Joined:
    Mar 26, 2013
    Posts:
    11,847
    I believe so. You could try reporting your own thread and asking for it to be moved.